Portuguese Speaking Customer Support for Car Leasing & Financing Department

As a Portuguese Speaking Customer Support Representative at Mercier Consultancy, you will be responsible for responding to customer inquiries through phone, email, and chat, specifically addressing questions regarding car leasing and financing options. You'll also document customer interactions meticulously in our CRM system and collaborate with the finance team to resolve any client issues. Providing detailed information about leasing terms, conditions, and processes will be key, as will gathering and analyzing client feedback to enhance our services.

To be eligible for the Portuguese Speaking Customer Support Representative role at Mercier Consultancy, you must possess fluency in both Portuguese and English, both written and verbal. Ideally, previous experience in customer support, especially within the automotive or finance sectors, is preferred. Excellent communication skills, strong analytical capabilities, and a proactive approach to ensuring customer satisfaction will significantly enhance your ability to thrive in this entry-level role.

When you join Mercier Consultancy as a Portuguese Speaking Customer Support Representative, you will engage in a comprehensive training program to equip you with the necessary skills. This training will cover our products, industry trends, and effective customer service strategies. The goal is to ensure you feel confident in assisting clients with their inquiries and navigating the specifics of car leasing and financing.

Mercier Consultancy offers a competitive monthly salary along with monthly performance bonuses for their Portuguese Speaking Customer Support Representatives. Additional benefits include a fully paid relocation package covering flights, transfers, and accommodation, health insurance options, private health insurance, and even support in finding accommodation after hotel stay. You’ll also be entitled to two extra salaries per year and engage in ongoing training, including free Greek language courses!

As a Portuguese Speaking Customer Support Representative at Mercier Consultancy, you'll be part of a dynamic and supportive environment. The culture fosters teamwork and collaboration, and as part of your role, you’ll actively engage with both clients and colleagues. The fast-paced nature of the job will challenge you to manage multiple inquiries efficiently while providing top-notch customer service, allowing for personal and professional growth within the automotive industry.

In handling a difficult customer, it is essential to remain calm and empathetic. Start by listening to the customer's concerns without interruption, expressing understanding of their situation. It's crucial to ask clarifying questions to ensure you fully grasp their issue, and then provide relevant solutions or escalate the matter, if necessary. Always remember to thank the customer for their feedback and reassure them that their satisfaction is your top priority.

During your interview, share a specific instance where you identified a customer's need and took the initiative to meet it. Focus on the steps you took that required creativity or extra effort, and highlight the positive outcome for the customer. This shows your ability to take initiative and your commitment to excellent customer service, which is vital for a Portuguese Speaking Customer Support Representative.

Discuss any CRM systems you have worked with previously. Highlight your familiarity with documenting customer interactions, managing inquiries, and resolving issues within these platforms. Mention the importance of CRM tools in enhancing customer support efficiency and how it helps in keeping the communication streamlined, essential for a role like the Portuguese Speaking Customer Support Representative.

Demonstrate your knowledge of car leasing and financing options during the interview. Explain the differences between leasing and buying, benefits of leasing, and common terms associated with financing. Tailor the information to highlight its relevance to the customer, ensuring clarity in your explanation as a Portuguese Speaking Customer Support Representative.

Share your strategies for organizing and prioritizing inquiries effectively. Discuss the importance of responding to urgent requests first while ensuring that all customers feel valued and acknowledged. Outline how you would utilize customer service tools to manage your workload efficiently, highlighting your multitasking capabilities essential for the role.

Express your genuine interest in the role by mentioning your passion for customer service and the automotive industry. Reference Mercier Consultancy’s reputation and values that align with your career aspirations, reflecting how you can contribute positively to the team and the experience of Portuguese-speaking clients.

Provide examples of techniques you use to maintain positivity in high-pressure situations, such as taking deep breaths, focusing on solutions, or seeking support from colleagues. Highlighting your resilience and positive mindset will demonstrate your readiness for the Portuguese Speaking Customer Support Representative role.

Discuss the techniques you employ to ensure clear communication, like using simple language, confirming understanding, and asking follow-up questions. Additionally, mention the importance of adapting your communication style to fit the client's needs, which is critical for the Portuguese Speaking Customer Support Representative role.

Share your experiences collaborating within a team, emphasizing the value of teamwork in delivering excellent customer support. Discuss specific roles you played and how you supported your colleagues, showing how teamwork is crucial for a successful experience as a Portuguese Speaking Customer Support Representative.

Explain your approach to soliciting customer feedback effectively, such as using surveys, direct conversations, or follow-up calls. Discuss the importance of listening to clients and taking their input seriously, which aligns with the responsibilities of a Portuguese Speaking Customer Support Representative at Mercier Consultancy.