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Engagement and Communications Advisor

Company Description

We’re one of Australia’s most trusted brands. Being Member-owned, every decision we make has people and our community at its heart. From our legendary Roadside assistance to electric vehicle charging networks, holiday parks and lodges, car rentals, and harbour transport and ocean cruising we are striving to make a difference that contributes to a brighter shared future for all Australians.

Forget what you thought you knew about the NRMA – take a look on the inside and you’ll discover that life with us is more than just a job – it’s your chance to make a difference together.

Job Description

This exciting career opportunity plays a pivotal role in developing and executing strategies that strengthen stakeholder relationships and facilitate the successful rollout of the NRMA’s Electric Vehicle Charging Infrastructure. This role ensures a seamless and meaningful experience for all stakeholders, including NRMA Members, by fostering strong connections and delivering clear, consistent, and engaging communications that align with the program’s goals.

Reporting to the Stakeholder Engagement Lead, you will collaborate closely with the Energy team and the Program Office to ensure the effective delivery of the electric vehicle charging network. You’ll be involved across the full lifecycle of the project—providing vital support for planning, delivery, and stakeholder engagement at every stage of the infrastructure rollout.

Additionally, the role involves supporting grant funding processes and systems, ensuring compliance with funding requirements, and contributing to the written preparation and submission of funding applications and reports. The Engagement and Communications Advisor will work proactively to enhance the visibility and understanding of the project, promoting the NRMA’s commitment to building a connected, EV network across Australia.

What You'll Bring

  • 3 to 5 years previous relevant engagement and communications role
  • Advanced skills in Microsoft Office (Word, Excel, Powerpoint)
  • Advanced written and speaking communication skills
  • Professional attitude and exceptional interpersonal skills
  • The ability to manage multiple deliverables with tight deadlines.
  • Proven ability to interact with multiple functions within an organisation to deliver goals
  • Ability to work with minimal supervision.
  • Willingness to undertake reasonable travel if required. Frequent travel is not expected.
  • Experience working on infrastructure programs will be highly regarded.

What's in it for you?

At the NRMA we aren’t just about discounts (although you do get these). We know everyone leads unique lives, and it’s about those things that add up to make life both at work and outside of work just right for you.

  • Progressive flexibility and well-being benefits to balance all of life's priorities
  • Travel discounts on car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
  • Complimentary myNRMA membership including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
  • Discounts on all NRMA insurance products including car, home & travel
  • Opens the door to other opportunities across the NRMA Group

At the NRMA inclusion and diversity are part of our DNA. Together, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. It fuels our innovation, promotes flexible ways of working and connects us closer to our members and the communities we serve.

  • We made the 2022 AFR Boss Best Places to Work List
  • Recognised by the Workplace Gender Equality Agency as an Employer of Choice for Gender Equality
  • Certified as a Family Inclusive Workplace
  • Awarded 2022 Australian Workplace Equality Index (AWEI) Bronze Employer & 2022 AWEI Most Improved Employer

Successful applicants will be required to complete pre-employment checks.

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. The NRMA is not responsible for any fees related to unsolicited resumes

Average salary estimate

$70000 / YEARLY (est.)
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$60000K
$80000K

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What You Should Know About Engagement and Communications Advisor, My NRMA

Join the NRMA team as an Engagement and Communications Advisor in beautiful Sydney, NSW! In this exciting role, you'll be at the forefront of developing strategies that enhance stakeholder relationships, particularly as we roll out our Electric Vehicle Charging Infrastructure. The work that you do here isn't just a job; it’s an opportunity to make a positive impact in the community and be part of a legendary organization that truly cares. You’ll be collaborating with our Energy team and the Program Office to craft engaging communications and ensure every stakeholder experience is seamless. Daily, you’ll play a crucial role throughout the project lifecycle, from planning to delivery, ensuring that our initiatives align with the goals of NRMA members and the wider community. With responsibilities that range from supporting grant funding processes to enhancing the visibility of our electric vehicle program, your contributions will be both vital and rewarding. Plus, with a background in engagement and communications, you’re equipped to manage multiple projects with a professional touch. If you're ready to join a team that values diversity, inclusivity, and encourages innovative thinking, then this position is for you. Let’s make a difference together at NRMA, where every day is an opportunity to contribute to a brighter future for Australians!

Frequently Asked Questions (FAQs) for Engagement and Communications Advisor Role at My NRMA
What are the main responsibilities of the Engagement and Communications Advisor at NRMA?

The Engagement and Communications Advisor at NRMA is responsible for developing and executing strategies that enhance stakeholder relationships, particularly in support of the Electric Vehicle Charging Infrastructure project. This includes managing the full project lifecycle, creating effective communication materials, supporting grant funding processes, and ensuring compliance with requirements.

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What qualifications do I need to become an Engagement and Communications Advisor with NRMA?

To be considered for the Engagement and Communications Advisor role at NRMA, candidates should have 3 to 5 years of relevant experience in engagement and communications, advanced skills in Microsoft Office, and strong interpersonal and communication abilities. Experience in infrastructure programs is highly regarded.

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How does NRMA support diversity and inclusion in the workplace for the Engagement and Communications Advisor role?

NRMA is committed to fostering an inclusive culture that celebrates diversity. As an Engagement and Communications Advisor, you will be part of an organization recognized for its commitment to equality and inclusion, as demonstrated by awards from the Workplace Gender Equality Agency and the Australian Workplace Equality Index.

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What kind of professional development opportunities does NRMA offer for Engagement and Communications Advisors?

At NRMA, there are numerous professional development opportunities available for Engagement and Communications Advisors. This includes access to training programs, mentorship, and potential to explore various roles within the NRMA Group, fostering career growth in a supportive environment.

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What benefits can I expect as an Engagement and Communications Advisor at NRMA?

As an Engagement and Communications Advisor at NRMA, you will enjoy a range of benefits, including travel discounts, complimentary membership perks, flexible work options, and discounts on insurance products—allowing you to achieve a healthy work-life balance.

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Common Interview Questions for Engagement and Communications Advisor
Can you describe your experience in stakeholder engagement for previous projects?

When answering this question, be sure to highlight specific projects where you successfully engaged stakeholders. Discuss your approach, the strategies you used for communication, and any measurable outcomes that resulted from your efforts.

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How do you ensure effective communication during a project rollout?

Demonstrate your understanding of effective communication by discussing tools and strategies, like using regular updates, creating engaging materials, or employing feedback loops. Mention how you tailor communication styles to suit your audience.

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What techniques do you use to foster strong relationships with diverse stakeholders?

Share specific techniques, such as active listening, empathy, and collaborative practices. Emphasize your ability to adapt your approach to meet the needs of different stakeholder groups and build trust.

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How do you handle tight deadlines and multiple deliverables?

Discuss your time management and prioritization skills. Provide examples of past experiences where you successfully met tight deadlines, perhaps through effective delegation, meticulous planning, or maintaining open lines of communication.

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What role does grant writing play in the Engagement and Communications Advisor position?

Explain the significance of grant writing in securing funding for projects. Mention your skills in preparing coherent and persuasive applications and how you've contributed to successful funding submissions in previous roles.

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Can you give an example of a communication challenge you've faced and how you resolved it?

Provide a specific scenario where you encountered a communication breakdown. Discuss your approach to identifying the issue, the steps you took to resolve it, and the positive outcome that followed.

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What do you think is essential when promoting the Electric Vehicle Charging Infrastructure initiative?

Highlight the importance of clear messaging, awareness of target audiences, and the use of engaging content. Talk about your strategies for generating interest and driving engagement around this initiative.

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How would you measure the success of your communications strategy for a project?

Discuss key performance indicators (KPIs) you would track, such as stakeholder engagement levels, feedback, and media coverage. Emphasize your analytical skills in assessing communication effectiveness.

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What are your thoughts on collaborating with various teams within NRMA?

Express your belief that cross-functional collaboration is key to success. Share examples of how you've effectively worked with different teams, leveraging each team's strengths to achieve common goals.

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How do you stay updated on the latest trends in communications and engagement?

Highlight your commitment to professional development through reading industry publications, attending conferences, and networking with other professionals. Share how this knowledge informs your work as an Engagement and Communications Advisor.

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NRMA Insurance, founded in 1920 and headquartered in Sydney, Australia, provided insurance to its members in NSW and the ACT, through our CGU business NRMA Insurance is backed by IAG.

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Full-time, on-site
DATE POSTED
March 25, 2025

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