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Master Control Operator - job 4 of 4

Company Description

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Comcast NBCUniversal has announced its intent to create a new publicly traded company ('SpinCo') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025.

As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we'll continue to create and deliver content that reflects the current and ever-changing face of the world.

Job Description

Responsibilities:

  • Maintain and manipulate on-air playlists, execute program/commercial/marketing changes, and support live-event and contingency workflows using cutting-edge software like SNELL Morpheus and Amagi.
  • Execute seamless program, commercial, and marketing changes and provide support for live events and contingency workflows.
  • Take ownership of commercial integration, ensuring flawless rolling of commercial breaks during both taped and live programming.
  • Contributing to the team which collectively monitors and maintains 150+ channel streams, ensuring continuous availability and identifying any inconsistencies with keen attention to detail.
  • Guarantee the continuity of programming by meticulously confirming the readiness of every piece of material for on-air playout.
  • Act as the last line of defense for internal clients and stations, swiftly responding to any on-air discrepancies with situational awareness and quick decision-making skills.
  • Protect our airwaves by meticulously simulating the viewer experience, constantly checking for proper audio, video, captioning, and picture quality.
  • Collaborate with Operation Supervisors and work as a cohesive team to promptly recover from any on-air discrepancies.
  • Act as a mentor and subject matter expert by contributing and supporting on-going 1:1 peer-to-peer training.
  • Perform all other duties to support the success of the Network Operations Center as assigned by manager and follow company rules and policies

Qualifications

Basic Qualifications:

  • A high school diploma and relevant certification or associate degree in Media or Communications, or equivalent professional experience in broadcast, digital, or post production role.
  • A solid understanding of television production, broadcast operations, and/or news/sports/entertainment technical production requirements.

 

Additional Job Requirements:

  • Interested candidates must submit a resume/CV through www.nbcunicareers.com to be considered (REF26872V).
  • Must be willing to work in Centennial, CO- This position is fully onsite with no ability to work hybrid or work from home.
  • Must have unrestricted employment authorization to work in the United States.
  • Must be at least 18 years old.
  • Must be willing and available to work any shift including overnight shifts, weekends, and holidays to meet the needs of a 24x7/365 operation, with possibility of schedule changes based on business needs and priorities.
  • Must be willing and able to view all content including that considered to be mature in nature, repetitive, and potentially controversial

 

Desired Characteristics:

  • Prior professional experience working in master control or a production control room is highly desirable.
  • The ability to maintain composure and make quick decisions in high-pressure situations.
  • Ability to adapt to new and changing workflows and software implementations
  • An acute attention to detail and a knack for cross-referencing and identifying inconsistencies,  coupled with the ability to anticipate and report potential issues and concerns proactively.
  • Ability to multi-task and balance numerous priorities in a deadline-oriented environment
  • A team player with excellent interpersonal and communication skills and proven experience working collaboratively with others, who is always respectful and maintains  a positive attitude
  • A punctual, hardworking, disciplined, and dependable individual
  • Fluency or proficiency in Spanish is a definite plus

Position does not have an anticipated close date, the employer expects to accept applications on an on-going basis.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website.
Salary range: $50,000-60,000 (not bonus eligible)

 

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].

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Average salary estimate

$55000 / YEARLY (est.)
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$50000K
$60000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Master Control Operator, NBCUniversal

Are you ready to take your career to the next level? Join NBCUniversal as a Master Control Operator based in Centennial, CO! In this dynamic role, you'll be right at the heart of the action, maintaining and manipulating on-air playlists, executing program changes, and supporting live-event workflows using cutting-edge software like SNELL Morpheus and Amagi. Your keen attention to detail will be crucial as you monitor and maintain over 150 channel streams, ensuring all the content flows seamlessly and meets our high-quality standards. You’ll act as the last line of defense for our internal clients, swiftly addressing any on-air discrepancies. If you love the fast-paced environment of broadcast media and have a passion for delivering top-tier entertainment and news to millions, this is the perfect opportunity for you. You'll not only be a key player in providing exceptional viewer experiences but also a mentor to fellow team members, sharing your expertise in this exciting field. At NBCUniversal, we're proud of our inclusive culture where each voice is valued. Whether you're an adept multi-tasker or a cool-headed decision-maker under pressure, you’ll find a home here. Dive into a role where your skills will shine and have a real impact on how audiences connect with the content they love. Get ready to contribute to a legacy of innovation and creativity at NBCUniversal, and take the first step in this thrilling journey!

Frequently Asked Questions (FAQs) for Master Control Operator Role at NBCUniversal
What are the primary responsibilities of the Master Control Operator at NBCUniversal?

As a Master Control Operator at NBCUniversal, your key responsibilities include maintaining and manipulating on-air playlists, executing program and commercial changes, and supporting live event workflows using advanced software. You will also monitor over 150 channel streams and ensure that all content is ready for on-air playout while actively responding to any discrepancies. Your role ensures that NBCUniversal's impressive lineup of entertainment and news is delivered flawlessly.

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What qualifications are required for the Master Control Operator position at NBCUniversal?

To be considered for the Master Control Operator position at NBCUniversal, applicants should ideally possess a high school diploma along with relevant certification or an associate degree in Media or Communications. Furthermore, practical experience in broadcast, digital, or post-production roles and a solid understanding of broadcast operations are crucial. Familiarity with television production and the ability to work in a fast-paced environment are essential.

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Is the Master Control Operator role at NBCUniversal suitable for entry-level candidates?

The Master Control Operator position at NBCUniversal can be an excellent opportunity for entry-level candidates, especially if they have relevant training or experience in broadcast media. While prior professional experience is advantageous, the emphasis is on passion for the industry, an eye for detail, and the ability to learn quickly. The supportive environment at NBCUniversal fosters growth and development in the role.

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What working conditions can a Master Control Operator at NBCUniversal expect?

As a Master Control Operator at NBCUniversal, you will need to be flexible with your schedule due to the nature of broadcast operations, which continue 24/7. This includes the possibility of working overnight, weekends, and holidays. The position is fully onsite, which encourages collaboration and teamwork. Candidates should be prepared to adapt quickly to changing workflows and technologies.

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What benefits does NBCUniversal offer for the Master Control Operator position?

NBCUniversal offers a comprehensive benefits package for the Master Control Operator position, including medical, dental, and vision insurance, a 401(k) plan, paid leave, tuition reimbursement, and various discounts and perks. These benefits are designed to support your health, well-being, and professional growth as part of the NBCUniversal family.

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Common Interview Questions for Master Control Operator
How do you ensure seamless operation during live broadcasts as a Master Control Operator?

To ensure seamless operation during live broadcasts, I prioritize meticulous preparation before the event starts. This includes checking all technical equipment, confirming the readiness of content, and establishing clear communication with the production team. During the broadcast, I stay focused and alert, ready to respond quickly to any issues that may arise.

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Can you describe your experience with broadcast automation systems?

I've worked extensively with various broadcast automation systems, including SNELL Morpheus and Amagi. I understand how to create and manage playlists efficiently, execute program changes, and troubleshoot common issues that may occur during operation. My hands-on experience has equipped me with the skills necessary to manage multiple streams effectively.

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What techniques do you use to monitor audio and video quality?

To monitor audio and video quality, I utilize both technical tools and my own keen observations. I regularly perform quality checks, using scope meters and audio level monitors, while also relying on my experience to notice discrepancies. If I identify any issues, I implement solutions immediately, ensuring that the viewer experience remains uninterrupted.

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How do you handle discrepancies during a live broadcast?

In the event of discrepancies during a live broadcast, I remain calm and quickly assess the situation. First, I will review the playlist and recent activity to pinpoint the issue. I then communicate effectively with the team to resolve the problem swiftly, keeping a clear head to ensure viewers experience minimal disruption.

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What strategies do you apply for effective teamwork in a control room environment?

Effective teamwork in a control room environment relies on clear communication, mutual respect, and a readiness to support each other’s roles. I ensure to maintain an open line of communication with my colleagues, especially during high-pressure situations, and always offer my assistance when needed. Furthermore, I believe in sharing knowledge within the team to foster growth.

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How do you prioritize tasks when managing multiple channels?

Prioritizing tasks while managing multiple channels involves a systematic approach. I create a checklist for each channel's specific needs and deadlines, frequently re-evaluating priorities based on the programming schedule. My strong organizational skills and ability to multitask efficiently allow me to maintain high performance across all channels.

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Describe a challenging situation you encountered in a broadcast environment and how you resolved it.

Once, during a live event, we faced a last-minute content change due to unforeseen circumstances. I quickly rallied the team, communicated the change clearly, and stepped up to ensure all necessary preparations were completed seamlessly. By maintaining composure and leveraging everyone’s strengths, we successfully delivered the broadcast without any interruptions.

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How do you stay updated with the latest technology trends in broadcast media?

I stay updated on the latest technology trends in broadcast media by subscribing to industry publications, participating in webinars, and attending conferences. Networking with fellow professionals and actively engaging in online forums also helps me keep my skills sharp and adapt to emerging technologies that can enhance our broadcast operations.

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What role does attention to detail play in being a Master Control Operator?

Attention to detail is crucial for a Master Control Operator, as even the smallest discrepancies can lead to significant viewer impact. It involves meticulously reviewing playlists, ensuring content readiness, and continually monitoring audio and video quality. My dedication to detail ensures that our broadcasts meet stellar quality standards and engage our audience meaningfully.

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How do you balance quality control with the fast pace of broadcast operations?

Balancing quality control with the fast pace of broadcast operations requires a proactive mindset. I approach quality checks methodically, frequently throughout the operational process, rather than waiting until the end. This proactive monitoring allows me to catch and address issues quickly, ensuring that quality never takes a backseat to speed.

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We are in business to create and deliver content so compelling it entertains, informs and shapes our world. We believe that the talent, creativity and diversity of our people are our greatest resources. We take our business seriously, but do no...

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