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Customer Success Specialist

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About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape.

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

Job title: Customer Success Specialist

Grade: 10

Responsibilities:

As a Customer Success Specialist, you will be one of the primary points of contact for our clients and internal teams, ensuring client needs are met and their expectations exceeded. You will play a critical role in driving client satisfaction, retention, and advocacy. Nurturing client relationships through effective communication via calls and emails. Providing guidance to clients, both reactively and proactively, supporting their needs and business requirements. Show agility and quick thinking to address client concerns, resolve issues efficiently and effectively, and collaborate on projects with internal teams to deliver positive client outcomes. Deep customer empathy is a very important characteristic when working with our customers. We need to address a myriad of questions that come to us with different levels of complexity from both customers and internal source and must be able to drive for the fastest resolution to ensure our customers’ happiness.

Essential daily and weekly duties and responsibilities:

Work with Account Executives to deliver Revenue and New Orders through quoting, communication to existing customer, organization of priorities for existing customer, and invoicing
Focus on Accounts receivable, customer support, Renewals, services to ensure timely receivables.
Maintain customer heat map, customer org map, customer priorities, and detailed SFDC optimization.
Develops and manages customers activities and internal teams providing vision and direction needed to execute operating plans.
Participates in organizational design work to continuously assess program strengths, while identifying areas for improvement client engagement process.
Collaborates with support teams and corporate staff regarding issues and projects relevant to operational support and client experience.
Owns the internal communication with all stakeholders, ensuring effective client communications.
Ensures curriculum and interventions are in alignment.
Manages programmatic schedule and services to ensure the efficiency and efficacy of client progression.
Identifies and implements best practices to increase overall operational effectiveness.
Facilitates team and interdepartmental training and meetings, to maintain precise process flow and ensure consistency of services.
Produces reports of program status throughout the client’s life cycle.

Position Requirements:

Demonstrated success in working with teams and driving results to achieve targets.
Strong relational skills to positively communicate with people from diverse backgrounds and experiences.
Background with operational effectiveness, including navigating ambiguity, budgeting exercises, and meeting operational objectives.
Experience identifying, innovating, and implementing best practice techniques and interventions.
Communication skills that create positive impact and engagement (written, verbal and presentations)

Qualifications:

Minimum of 3 years of experience in a professional setting.
Experience in MSFT Excel, Word, PowerPoint, and CRM tools (preferably Salesforce).
Strong problem-solving abilities and adaptability.
Proactive and self-motivated mindset with a passion for delivering an exceptional client experience.
Proficiency in virtual communication tools such as MSFT Teams or Zoom.
Thrives in a fast-paced environment that believes in accountability and continuous improvement.
Detail oriented with ability to identify potential issues, recommend and implement resolution plans
Ability to multi-task; high energy; strong sense of ownership; strong sense of urgency; ability to improvise; good problem-solving skills; ability to respond in a crisis; ability to rally a team; proven leadership skills

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”

Average salary estimate

$70000 / YEARLY (est.)

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$60000K

$80000K

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What You Should Know About Customer Success Specialist, NCR corporation

At NCR VOYIX, we're on the lookout for a dynamic Customer Success Specialist to join our team! As a global leader in digital commerce solutions, we focus on empowering retailers, restaurants, and banks to transform their customer experiences. In this role, you'll be one of the main points of contact for our clients, ensuring that their needs are met and expectations exceeded. You will play a significant part in driving client satisfaction and retention, nurturing relationships through effective communication, and providing both reactive and proactive guidance. You'll need to be agile, quickly addressing client concerns and resolving issues while collaborating with internal teams for positive outcomes. A deep sense of customer empathy is key in this position, as you'll be tackling a variety of questions and issues at different complexity levels. Your daily responsibilities will involve working closely with Account Executives, managing customer communications, maintaining detailed records, and producing status reports throughout the client lifecycle. If you thrive in a fast-paced environment, possess strong relational skills, and are detail-oriented, we’d love to have you on board at NCR VOYIX. Join us in making meaningful moments in consumer transactions by ensuring our customers' success, and together we will keep driving innovation in the industry!

Frequently Asked Questions (FAQs) for Customer Success Specialist Role at NCR corporation

What does a Customer Success Specialist at NCR VOYIX do?

A Customer Success Specialist at NCR VOYIX acts as the primary point of contact for clients, ensuring their needs are met and expectations are exceeded. They are responsible for driving client satisfaction and retention through effective communication, managing customer inquiries, and collaborating with internal teams to deliver exceptional service.