Housekeeping Office Coordinator | Full Time

The Housekeeping Office Coordinator at Omni Hotels & Resorts in Louisville is responsible for coordinating work assignments for housekeeping staff, managing daily office operations, answering guest and associate calls, and dispatching work tickets effectively. You will also maintain lost and found records, ensure clear communication with departments including engineering, and monitor the computer system for efficient operations. Your role is pivotal in ensuring cleanliness and organization within the housekeeping department.

To qualify for the Housekeeping Office Coordinator role at Omni Hotels & Resorts, candidates must be able to speak, read, write, and understand the primary language of the workplace. Good communication skills, both verbal and written, are essential. Basic computational ability and computer skills are also required, as you will be engaging with technology to streamline daily operations and effectively serve our guests.

As a Housekeeping Office Coordinator at Omni Hotels & Resorts, you will play a crucial role in departmental communication. You'll need to effectively communicate with the Front Desk for guest requests and collaborate with departments such as engineering to ensure maintenance issues are addressed. Your role involves dispatching calls and work tickets appropriately, which necessitates clear and proactive interactions with various teams to maintain the high standards of guest service expected.

Working as a Housekeeping Office Coordinator at Omni Hotels & Resorts in Louisville means being part of an engaging and dynamic team in a beautiful hotel setting. The environment is lively, reflecting the vibrant culture of Louisville. You’ll be involved in the day-to-day operations, interacting with a diverse group of colleagues and guests in a fast-paced environment that prioritizes exceptional service and teamwork.

Yes! At Omni Hotels & Resorts, we encourage career growth and development. As a Housekeeping Office Coordinator, you would gain valuable experience and skills that can lead to advancement within the hotel management sector. With dedicated performance and a commitment to service excellence, opportunities for promotions to supervisory or managerial positions within the housekeeping department or even beyond are certainly attainable.

When answering this question, discuss any previous roles where you managed scheduling and assignments for housekeeping staff. Highlight specific challenges you faced and how you overcame them to ensure a smooth and efficient operation.

For this question, showcase your problem-solving skills. Describe your approach to listening to the guest’s concerns, responding promptly by involving the appropriate team members, and ensuring follow-up actions are taken to resolve the issue satisfactorily.

Mention any relevant software you've used, such as property management systems or housekeeping management tools. Elaborate on how these were beneficial in tracking room status, scheduling staff, or maintaining communication with other departments.

Effective communication is key in a hotel setting. Discuss strategies you’ve employed such as regular meetings, utilizing technology for updates, and your commitment to creating an open-door policy where staff feel comfortable sharing information.

Talk about your method for assessing urgent vs. ongoing tasks. You might mention using digital task management tools or creating daily checklists that enable you to stay organized and focus on what’s most important for that day’s operations.

Explain your systems for keeping records, such as maintaining lost and found or scheduling staff. Do you use digital tools, filing systems, or specific strategies to ensure that you can easily access information when needed?

Outline your training process for new hires, emphasizing the importance of mentorship, hands-on training, and providing comprehensive guidance on hotel standards and procedures that ensure consistency and excellence.

Provide insight into your conflict resolution skills. Discuss your approach to mediating conflicts, encouraging open dialogue, and helping staff find common ground for a harmonious working environment.

Share a specific scenario, detailing what the situation was, what actions you took, and the positive outcome for the guest. Highlight your dedication to guest satisfaction which aligns with Omni's values.

Discuss your passion for ensuring a clean and welcoming environment, your commitment to teamwork, and the satisfaction you gain from contributing to a positive guest experience, all of which are essential for a role in hospitality.