Field Support Services, Senior Specialist

As a Field Support Services, Senior Specialist at Peraton, your responsibilities include providing expert and second-tier technical support to field engineers and technicians, offering guidance on installation and enhancements of technical products, and actively participating in customer training sessions. You'll also troubleshoot products, modify them according to customer requirements, and assist in developing training materials and manuals. This position emphasizes effective communication with both customers and internal teams, ensuring successful installations and ongoing support.

To qualify for the Field Support Services, Senior Specialist position at Peraton, candidates are required to have a high school diploma along with some advanced training. A minimum of three years of experience in mechanical assembly and repair, as well as a solid background in customer service, is essential. Additionally, being a U.S. citizen is a requirement for this role, ensuring compliance with national security protocols.

As a Field Support Services, Senior Specialist at Peraton, expect frequent travel as a key aspect of the job. This role typically involves working directly at customer sites to provide hands-on support and technical solutions. The travel is designed to facilitate effective training and ensure that you can address customer needs in real time, making your role dynamic and varied.

Success as a Field Support Services, Senior Specialist at Peraton requires a blend of technical expertise in mechanical assembly and repair, as well as strong customer service skills. Additionally, the ability to read and interpret diagrams and schematics is crucial. Excellent communication skills are necessary to convey complex technical information clearly to both customers and internal teams. Problem-solving skills, adaptability, and a proactive approach will also contribute to your effectiveness in this role.

The salary range for the Field Support Services, Senior Specialist position at Peraton typically falls between $30,000 and $48,000. This range is influenced by factors such as your experience, relevant skills, and the complexities associated with the role. Thus, candidates with more extensive backgrounds may receive compensation toward the higher end of this spectrum.

In answering this question, emphasize specific projects you have worked on that involved mechanical assembly and repair. Detail the types of products you have worked with and how you applied your knowledge of diagrams and schematics. Highlight any challenges you faced and how you successfully resolved them, showcasing your problem-solving skills.

When discussing your approach to troubleshooting, outline the steps you take to identify, diagnose, and resolve issues. Talk about any tools or methodologies you use, and demonstrate your ability to think critically under pressure. Sharing a specific example of a challenging troubleshooting scenario will enhance your answer.

In your response, illustrate a structured approach to customer training. Discuss how you assess their level of understanding and customize your training sessions accordingly. Highlight any teaching methods you employ, such as hands-on demonstrations or visual aids, to ensure that complex concepts are conveyed effectively.

Share a specific instance where you successfully communicated a technical concept to a non-technical audience. Explain the strategies you used to simplify complex information without losing its essence. Focus on how your effective communication made a positive impact on the project or customer interaction.

Discuss the resources you utilize to stay informed about new technologies and industry trends, such as online courses, workshops, or professional associations. Mention any relevant certifications you pursue to enhance your skills and knowledge, demonstrating your commitment to professional development.

Provide examples of your experience collaborating with teams in fast-paced settings. Highlight how you contribute to teamwork and adapt to changing circumstances. Emphasize your ability to remain organized and maintain clear communication, ultimately fostering a productive work environment.

Share a specific example of a failure trend you pinpointed in your previous work. Discuss the process you undertook to analyze the trend and the corrective actions you implemented to eliminate or reduce recurring incidents. Highlight the positive outcomes of your intervention.

In your response, reflect on your passion for working directly with customers and solving their challenges. Describe how the satisfaction of seeing a project come to fruition after overcoming technical hurdles motivates you. Mention any personal anecdotes that illustrate this rewarding aspect of your role.

Discuss your methodology for prioritizing tasks based on urgency and impact. Illustrate your organizational skills by sharing tools or techniques you use to manage workloads, ensuring that you efficiently address customer needs while maintaining high quality in your support.

Share your understanding of Peraton's mission and how it focuses on national security and innovative technology. Discuss how these objectives resonate with your personal and professional values, particularly in the context of making a difference through your technical skills and customer interactions.