Technical Success Manager, Research
At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
Technical Success Manager, Research
Why We Have This Role
The Technical Success Manager, Research is at the heart of the Edge services business. We help customers unlock the most value from our subscription solutions. We understand their goals and, as trusted advisors, help them deliver on their business objectives and recommend solutions to the challenges they face. We are looking for resourceful, technical, and savvy individuals to help our customers realize long term value and impact Edge customer retention and expansion.
How You’ll Find Success
Technical Success Manager, Research ensure that Edge fulfills its brand promise to customers of delivering impactful insights. If you couple that customer obsession with a growth and expansion mindset, you will effectively help renew the Edge customer base and proactively recommend solutions to uphold their business objectives. Additionally, you will do the following:
- Have a deep understanding of the market research landscape and trends
- Bring AI to the forefront of all conversations with clients
- Work collaboratively with Edge sales and delivery teams
- Continuously stay up to date on new Edge data and services offerings
- Focus on delivering value and impact to the customer
- Maintain a growth mindset that is focused on personal development
How You’ll Grow
- Deepen your expertise in research methodologies and tools while staying informed about industry trends to provide valuable guidance and innovative solutions for customers
- Surface historical experience, case studies and validation results to influence client scoping and drawdown of Edge Audiences solutions
- Bring strong analytical capabilities to client’s research challenges to support their adoption and usage of Edge Instant Insights
- Develop personalized, high-impact recommendations by anticipating customer needs and cultivating long-term relationships with industry professionals
- Contribute to the growth and renewal of the Edge customer base, focusing on strategies that maximize customer satisfaction and loyalty for sustained engagement
- Collaborate cross-functionally with delivery and sales teams to provide comprehensive solutions, while gaining a holistic understanding of how all departments contribute to overall business success
Things You’ll Do
- Collaborate with customers to define business requirements, understand challenges, and translate their vision into value-based solutions
- Provide proactive thought leadership and contribute to a growing knowledge network of best practices and methodologies that improve the effectiveness of our team and the information available to our clients
- Manage end-to-end research requests by overseeing discovery, scoping, and coordinating with the Edge delivery teams for successful implementation of Edge subscription offerings (including top-notch knowledge and expertise on synthetic sample delivery)
- Maintain polished communication with clients, ensuring timely responses and effective follow-through on issues and escalations to build long-term partnerships
- Work closely with Edge Account Executives and Delivery teams to build account strategies, accelerate growth, and ensure recommended solutions lead to impactful insights
- Develop educational content to help users maximize Edge data solutions and effectively communicate the product roadmap expectations
What We’re Looking For On Your Resume
- 3+ years of experience in a technical, consulting, or client-facing role
- Ability to thrive in a fast paced environment, managing multiple projects simultaneously across various customers
- Experience working with customers in all phases of their adoption journey
- Hard-working self-starter capable of concurrently running multiple projects in a dynamic environment
- Comfort in working both autonomously and collaboratively
- Ability to articulate technical concepts to a non-technical audience
- Detail-oriented with an ability to prioritize and meet deadlines
- Familiarity with software and front-end development
- Track record of success in building customer relationships at multiple levels of a clients’ organization
What You Should Know About This Team
- You’ll discover that collaboration is a deeply ingrained tenet found at the heart of the Edge Team. Your teammates and cross-functional partners will be your largest asset as you work together to maximize outcomes for our customers
- This team is held to a high standard of excellence in communication, organization, professionalism, and execution
- Culture is crucial for us; we want you to be in a place where you enjoy your day to day and thrive against the challenges that come with it. Proactiveness and willingness to learn are a must. You will find that empathy and kindness are our “secret-sauce” for a high-performing team
Our Team’s Favorite Perks and Benefits
- Wellness Reimbursement each quarter to reimburse wellness activities including gym memberships, massages, workout equipment, meditation apps, and more
- Experience Bonus (MXP 36,882/year) to use on an experience of your choice
- Competitive benefits packages
Average salary estimate
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At Qualtrics, we are on a mission to redefine what it means to deliver exceptional customer experiences, and as a Technical Success Manager, Research, you will be at the forefront of this journey. Based in the vibrant Mexico City, you will engage with our fantastic clients, helping them unlock the full potential of our pioneering subscription solutions. Your role centers around understanding client goals and acting as a trusted advisor to recommend tailored solutions that tackle their unique challenges. The dynamic Edge services team seeks individuals who are not only technically savvy but also possess a unique ability to cultivate relationships built on trust. With a focus on growth and customer satisfaction, you’ll apply your knowledge of market research trends and AI technologies to provide insights that drive business objectives. Working collaboratively with sales and delivery teams, you will manage end-to-end research requests, ensuring clients receive timely and effective solutions. Your success will hinge on your ability to anticipate customer needs, shape innovative recommendations, and create a vibrant knowledge-sharing network. At Qualtrics, we’re proud of our people-centric culture where empathy and kindness fuel our team dynamics. With ample room for personal and professional growth, we empower you to think big and embrace strategic risk-taking. If you’re ready to join a community passionate about transforming organizations and enabling incredible customer experiences, this is the ideal opportunity for you!
At Qualtrics, our mission is to build technology that closes experience gaps.
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