Operations Manager, Carrier Operations

As an Operations Manager at SageSure, your primary responsibilities will include acting as the main operational contact for our carrier partners, overseeing the coordination of various cross-functional requests, and developing key operational KPIs to enhance carrier health. You will be tasked with implementing strategic initiatives to streamline operations and ensure effective communication with our carrier partners.

To qualify for the Operations Manager position at SageSure, candidates should have a Bachelor's degree in Business Administration, Operations Management, or a related field, along with a minimum of 5 years of experience in insurance operations, ideally within the homeowners insurance sector. Strong communication skills, a proven track record of project management, and proficiency with tools like Excel and PowerPoint are also essential.

Yes, prior experience in homeowners insurance is highly recommended for the Operations Manager role at SageSure. Candidates with a background in this field will have a better understanding of the market dynamics and regulatory requirements, which will enable them to manage carrier relationships more effectively.

The Operations Manager at SageSure should be proficient with Excel and PowerPoint, and familiarity with project management software such as Smartsheet and Jira is preferred. Additionally, knowledge of data analysis tools like SQL, Alteryx, Domo, and PowerBI will be beneficial in this role, ensuring data-driven decision-making and effective reporting.

The company culture at SageSure is dynamic and responsive, encouraging critical thinking and problem-solving. As an Operations Manager, you will be part of a team that values diverse perspectives and experiences, striving to create a supportive environment where every individual feels valued, respected, and empowered to contribute their best work.

In my previous roles, I have successfully managed relationships with multiple carrier partners by prioritizing clear communication and understanding their operational needs. I regularly held strategy meetings, ensuring alignment on key initiatives and addressing any concerns promptly to strengthen our partnership.

When developing operational KPIs, I ensure they align with both internal goals and our carrier partners' objectives. I analyze historical data and consult with stakeholders to identify metrics that accurately reflect performance and impact, allowing for regular monitoring and adjustments as needed.

To streamline operations, I focus on identifying bottlenecks through process mapping and feedback from team members. I typically implement technology solutions that automate repetitive tasks and create standardized workflows to enhance efficiency, ensuring timely delivery of requests and reports.

In a previous role, I led a project involving multiple departments to implement a new underwriting system. I coordinated regular meetings to gather input, set timelines, and ensure that all stakeholders were aligned. The successful execution resulted in improved underwriting efficiency and reduced turnaround times.

I stay informed of regulatory changes by subscribing to industry newsletters, attending conferences, and participating in relevant professional associations. Additionally, I often network with peers to understand how regulatory changes impact operations and strategy in real-time.

Data plays a crucial role in my decision-making process. I utilize analytics to assess performance metrics, identify trends, and guide operational improvements. By making data-driven decisions, I can more accurately project outcomes and develop strategies that align with our objectives.

I manage deadlines by employing a project management tool to keep track of tasks and priorities. I usually break larger projects into smaller, manageable milestones with clear deadlines and regularly assess progress. This way, I can adapt to any changing needs while ensuring timely completion of initiatives.

In my previous position, I managed the budget for our operations department, ensuring that all projects stayed within financial limits. I regularly prepared financial reports for leadership, which involved analyzing expenditures, forecasting future costs, and justifying any variances to provide transparency and accountability.

When conflicts arise between cross-functional teams, I find open communication to be key. I facilitate discussions where team members can express their concerns and work collaboratively towards a resolution. It's important to ensure that everyone understands the shared goals and how to navigate differing perspectives.

Essential leadership qualities for an Operations Manager at SageSure include strong communication skills, adaptability, and the ability to inspire teamwork. It's important to foster an inclusive environment where team members feel valued and confident in contributing their best ideas toward achieving our strategic goals.