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Intake Analyst II

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Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.

About the role:

This role will be responsible for supporting the Accounts Receivable team and other finance teams with email management and customer issue resolution. This role will also support the Finance Operations team with various essential finance processes and projects. This role is NOT a collections role.

This is a remote position open to candidates based in Mexico.

You should apply if:

You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, and countless opportunities to experiment and master your craft in a hyper-growth environment.
You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best.

In this role, you will:

This is not a collector/collections role.
Triage and/or resolve internal and external customer queries and escalations
Work closely with the Accounts Receivable team on escalated emails, efficiency gains, and collections efforts
Complete customer document requests and billing inquiries
Navigate efficiently through Netsuite and Salesforce in order to find information needed to resolve customer concerns
Interpret customer requests and re-route customers to the appropriate support team if necessary
Tag emails and follow an established email sorting system for accurate analytics
Follow response time SLAs and ensure customer support and satisfaction are the number one priority
Identify gaps in processes, escalate issues, and support process improvements
Collaborate with cross-functional teams
Understand and enforce all Finance policies
Work on ad hoc projects to support greater Finance team
Collaborate frequently with other teams to identify issues and troubleshoot solution
Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for the role:

College degree or equivalent experience
1-2 years experience in an Accounts Receivable, Operations, or Customer Support role
Excellent verbal and written communication skills in both Spanish and English
Experience with Salesforce and Netsuite preferred
Ability to consistently achieve and surpass metrics

At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.

Benefits

Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, Samsara for Good charity fund, and much, much more. Take a look at our Benefits site to learn more.

Accommodations

Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process.

Flexible Working

At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.

Fraudulent Employment Offers

Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in ‘@samsara.com’ or ‘@us-greenhouse-mail.io’. For more information regarding fraudulent employment offers, please visit our blog post here.

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CEO of Samsara

Sanjit Biswas

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What You Should Know About Intake Analyst II, Samsara

Are you ready to make a real impact in a role that truly matters? Join us at Samsara as an Intake Analyst II, where you’ll be part of a team that embraces the power of technology and data to improve physical operations across the globe! This remote position, available for candidates in Mexico, puts you at the forefront of our Accounts Receivable and Finance Operations teams, helping to resolve customer queries and ensure satisfaction. You won’t be tackling collections here; instead, you will be the architect of customer support, guiding clients through their inquiries with swift and effective solutions. Your knack for organization and communication, both in Spanish and English, will shine as you manage emails and collaborate with cross-functional teams. Plus, you'll have the chance to work on creative projects that enhance our workflow and improve efficiencies. At Samsara, we celebrate diverse backgrounds and perspectives, believing that they foster the innovation we need. If you’re eager to contribute to critical industries that sustain our economy, all while growing your career in a supportive, inclusive environment, then Samsara is the place for you. Let’s shape the future of operations together!

Frequently Asked Questions (FAQs) for Intake Analyst II Role at Samsara

What are the responsibilities of an Intake Analyst II at Samsara?

As an Intake Analyst II at Samsara, you will be responsible for supporting the Accounts Receivable team and handling customer queries efficiently. Your daily tasks will include managing emails and resolving issues raised by customers, guiding them to the right support when necessary, and collaborating closely with various teams to ensure optimal customer experiences. You’ll also assist in documenting requests and inquiries related to billing.