Lead Program Manager

As a Lead Program Manager at SAP Fioneer, your primary responsibility is to organize and oversee various programs and activities that align with the company's strategic goals. You'll be responsible for developing new initiatives, managing long-term objectives, and ensuring the overall delivery of services is seamless and efficient.

To be considered for the Lead Program Manager role at SAP Fioneer, candidates must possess a bachelor's or master's degree in business or a related field, along with proven experience in program management and team management. Additionally, strong stakeholder management skills and proficiency in Microsoft applications are essential.

Essential skills for a Lead Program Manager at SAP Fioneer include excellent organizational abilities, strong communication skills, and a solid understanding of project management. Proven experience in managing diverse teams and developing budgets and operating plans will be critical to your success in this dynamic role.

SAP Fioneer's work culture for Lead Program Managers is collaborative and fast-paced, surrounded by smart individuals in a growing company. You'll have the chance to shape the financial services landscape while enjoying a flexible environment that supports personal and professional growth.

A Lead Program Manager plays a crucial role in SAP Fioneer's success by ensuring that all programs align with the company's strategic direction, managing budgets effectively, and facilitating communication among stakeholders. Through effective program management, you directly contribute to customer satisfaction, quality assurance, and the overall reputation of our innovative solutions.

When prioritizing tasks as a Lead Program Manager, I assess the urgency and importance of each task in relation to project goals. I utilize tools like the Eisenhower Matrix to help categorize tasks and ensure that critical objectives aligned with the company's strategic direction take precedence.

In my previous roles, I actively developed and managed program budgets by closely monitoring expenditures and ensuring alignment with project goals. This involved forecasting costs, analyzing variances, and implementing cost control strategies to maximize resources and efficiency.

One example of a successful program I managed was the implementation of a new digital onboarding system for clients. This initiative not only streamlined our processes but also improved customer satisfaction scores significantly. I coordinated efforts among various departments and created a detailed timeline for milestones.

I address conflicts among team members by fostering open communication and creating a safe space for discussions. My approach is to listen to all parties involved, understand their perspectives, and facilitate a collaborative solution that aligns with project goals.

My approach to stakeholder management involves proactive communication, understanding their needs, and actively involving them in the project lifecycle. By keeping stakeholders informed and engaged, I can ensure that expectations are met and that any issues are promptly addressed.

I measure the success of a program using predefined success metrics, such as meeting project deadlines, staying within budget, and achieving stakeholder objectives. Additionally, I use feedback mechanisms to gather insights from team members and stakeholders to assess overall satisfaction and areas for improvement.

For program management, I typically use tools like Microsoft Project, Smartsheet, or Asana, which help me manage tasks, timelines, and resources effectively. These tools enable real-time collaboration and visibility for all team members involved.

When developing a new program, I start by understanding the organization's goals and identifying gaps in current services. I conduct thorough research, engage with stakeholders for insights, and then create a comprehensive program plan that outlines objectives, deliverables, timelines, and resource requirements.

I ensure team alignment on project goals by setting clear expectations, facilitating regular check-ins, and encouraging open dialogue. Engaging the team in the planning process and celebrating milestones fosters a sense of ownership and shared responsibility toward achieving our objectives.

When changes occur in project scope or requirements, I assess the impact and work closely with stakeholders to realign expectations. I then communicate these changes to the team, adjust our plans accordingly, and ensure that everyone is on the same page to meet new goals efficiently.