Coordinator (EPC)

As a Coordinator (EPC) at our company, your main responsibilities will include providing vital support to veteran clients and ensuring effective communication within the ELITE program. You will manage email accounts and calendars for the Veteran Coaches, organize attendance sheets, compile reports, and maintain compliance with our policies. Your role will involve regular contact with clients and assisting them with accessing various services, ensuring their experience is as smooth as possible.

To qualify for the Coordinator (EPC) position, candidates must have at least one year of customer service experience and a year working as an Administrative Assistant. Additionally, proficiency in Microsoft Office 365 Suite and prior experience with CRM systems is essential. While having a background working with veterans is preferred, a strong ability to communicate effectively and work independently is more important. Applicants should also have their own home office with high-speed internet.

While having prior experience working with veterans is preferred for the Coordinator (EPC) position, it is not mandatory. The most important qualities are your customer service experience and administrative skills. If you have a passion for supporting veterans and can demonstrate excellent communication and organizational abilities, you are encouraged to apply.

In the Coordinator (EPC) role, you can expect a monthly compensation of 23,459 PHP along with night shift differential pay and a 13th-month bonus. As a full-time employee, you'll also enjoy a comprehensive benefits package that includes vacation pay, sick pay, holiday pay, maternity/paternity leave, and access to a platinum medical plan upon regularization. This competitive package aims to ensure your well-being and work-life balance.

To succeed as a Coordinator (EPC), you should possess strong communication skills, both oral and written, and be adept at using CRM systems. Attention to detail, time-management skills, and the ability to think methodically are crucial. Your problem-solving skills will help you identify issues and propose solutions effectively. Lastly, being self-reliable and comfortable working independently will greatly contribute to your success in this role.

When answering this question, focus on specific instances where you provided excellent service. Highlight roles where you assisted clients, resolved issues, and received positive feedback. Discuss how these experiences have equipped you with skills beneficial for the Coordinator (EPC) position.

Discuss techniques such as prioritizing tasks based on urgency and importance, using tools or software to organize your schedule, and setting deadlines for yourself. Emphasize your ability to stay on track and ensure all responsibilities are met promptly.

Emphasize your active listening skills and your approach to empathizing with their concerns. Provide an example of how you have diffused a situation in the past and the importance of maintaining a calm demeanor while seeking solutions.

Show that you have researched the company and the ELITE program by summarizing key aspects of its purpose and services. Express your eagerness to be a part of a program that supports veterans, highlighting how your values align with the organization’s mission.

Share a relevant experience where you had to juggle multiple responsibilities at once. Detail how you organized your tasks, managed your time, and the outcome of that situation, showcasing your ability to handle pressure effectively.

Discuss your experience with relevant software, particularly Microsoft Office 365 and any CRM systems you’ve used. Explain how these tools have helped you streamline tasks and improve productivity in your past roles.

Talk about your understanding of the importance of following guidelines and regulations. Share strategies you use to stay informed about policies, such as regular reviews and staying connected with your team, to ensure all tasks are completed appropriately.

Describe qualities like open communication, mutual respect, and collaboration. Share examples from your past experiences where teamwork led to successful outcomes and how you contributed to maintaining a positive team environment.

Explain your approach to mentoring and onboarding, emphasizing your patience and willingness to help. Describe how you would provide resources, answer questions, and ensure they feel comfortable in their new role.

Reflect on what drives you professionally—whether it’s helping others, achieving team goals, or personal development. Connect your motivations to the mission of the company and how being a Coordinator (EPC) allows you to fulfill that passion.