Global New Hire Program Sr. Manager

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

We are seeking a dynamic and strategic Global New Hire Program Sr. Manager to own and evolve our global new hire experience. This leader will be responsible for redesigning and delivering a world-class new hire orientation program that ensures a seamless, engaging, and impactful transition for employees at all levels. 

This role requires a blend of strategic vision and execution, including conducting internal and external benchmarking, mapping the orientation journey by persona, and balancing centralized programming in partnership with function-specific onboarding. The ideal candidate will bring creativity and innovation to foster a strong cohort experience and drive engagement throughout the first 90 days. 

This is an opportunity to shape the first impression employees have of our organization and drive a best-in-class onboarding experience that impacts engagement, productivity, and retention. If you are passionate about employee experience, thrive in a strategic and collaborative environment, and want to make a lasting impact, we’d love to hear from you! 

What you get to do in this role:   

• Review, develop and execute a comprehensive global new hire orientation strategy, aligning with business goals and company culture. 

  • Conduct internal and external benchmarking to identify best practices in onboarding and apply insights to continuously improve the program. 

  • Define the core and common elements of orientation that all employees experience, while partnering with business units to integrate functional onboarding. 

  • Create a cohort-based experience that fosters connection, engagement, and retention among new hires. 

  • Develop creative, interactive, and scalable onboarding solutions, leveraging digital tools, live sessions, and self-paced learning. 

  • Partner with internal stakeholders to ensure a seamless day-one experience and smooth transition into the organization. 

  • Redefine and implement a structured first 90-day journey, ensuring new hires are set up for success. 

  • Build strong partnerships with functional onboarding teams to ensure alignment and integration of orientation efforts. 

  • Measure program success through data-driven insights and employee feedback, iterating on the program to continuously improve the experience. 

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 7+ years of experience in onboarding, talent development, employee experience, or a related HR field. 
• Proven expertise in program strategy, experience design, and stakeholder management. 
• Strong analytical skills to benchmark best practices, assess program impact, and iterate based on insights. 
• Experience designing cohort-based learning or engagement programs preferred. 
• Ability to think creatively and drive innovation in onboarding and talent integration. 
• Exceptional communication and influencing skills, with the ability to partner effectively across all levels of the organization. 
• Experience working in a global organization and tailoring programming to provide a consistent, scalable, but regionally relevant experiences. 

FD21

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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