Product Owner, CLM - job 1 of 2

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

We’re seeking a Product Owner to support the implementation of our Contract Lifecycle Management (CLM) system. Initially, the role will focus on an in-flight program of strategic importance for ServiceNow, involving various teams across Sales, Operations, Digital Technology, Finance and Legal. This role offers the opportunity to play a pivotal part in expanding and enhancing system capabilities to streamline and optimize the Quote-to-Cash process. 

What You Get to Do in This Role:

• Support the Product Manager in evaluating the business value of new feature requests and prioritizing them to ensure alignment with product strategy and the broader business vision.
• Develop detailed product feature specifications and ensure alignment across relevant teams. 
• Lead business requirements gathering sessions, define use cases, and create Business Requirements Documents (BRDs).
• Support the Product Manager with product-release planning and manage stakeholder expectations regarding the delivery of new functionalities or change requests.
• Assist with testing activities, including scripting UAT tests, supporting UAT planning, and participating in test execution.
• Contribute to Organizational Change Management (OCM) efforts by supporting the development of training and enablement materials.
• Identify, resolve, or escalate any roadblocks that may impede sprint or release goals.
• Serve as a product ambassador, both internally and externally, sharing knowledge, providing product demos, answering questions, and fostering strong stakeholder relationships.
• Work within an Agile-Waterfall hybrid framework, continuously reassessing business needs, and refining priorities.

To be successful in this role, you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. 
• A bachelor’s degree (or equivalent) and a minimum of 5 years of experience in product development, specifically as a Business Analyst or Product Owner.  Experience implementing CLM (iCertis CLM preferred).
• Deep understanding and practical experience with the end-to-end Quote-to-Cash (QTC) process
• Domain knowledge in SaaS product sales (e.g., Salesforce, ServiceNow, Amazon Web Services (AWS), Workday) and the contracts involved in selling SaaS solutions
• Experience with Agile or Scaled Agile Framework (SAFe) methodologies
• Proficiency in using project management tools and technologies to support efficient delivery
• A track record of collaborating with and representing Legal teams to align product needs with legal requirements
• Excellent communication and presentation skills, with the ability to convey complex ideas clearly to diverse audiences
• Sharp analytical and critical thinking skills to assess problems and derive effective solutions

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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