Job details

Customer Service

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Company Description

SGS are the world’s leading testing, inspection and certification company.

We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

We deliver services that touch every part of human activity and improve millions of lives - from ensuring the safety of food, clothing, transportation, and medicine to better testing in the nuclear industry. Whatever your role, you will make an important contribution to delivering safer products, better services and keeping society connected.

At SGS, we believe in rewarding our employees for their hard work and commitment. As part of our team, you would be eligible for:

Performance related bonus (discretionary and subject to eligibility criteria)
Private medical cover (subject to eligibility criteria)
Competitive pension scheme + Life Assurance
Generous Annual Leave allowance (increasing with service) plus bank holidays.
An additional day off for your birthday
Discounted Gym Membership
Retailer Discounts
Access to electric vehicle leasing scheme (subject to eligibility criteria)
Enhanced maternity/paternity and adoption pay.
Length of Service Awards
Christmas Vouchers
Health & Wellbeing initiatives

Job Description

Job Title: Customer Service

Hours: 37.5 Monday - Friday - 9:00 am till 5:00 pm

Job Location: Leicester - Hybrid

Salary: £23, 810 - £25, 500

As our Customer Service Advisory (non food) You will

Successfully own and manage a volume of product lines within a timeframe, to ensure the client’s key milestones are met.
Provide non-technical operational support to internal departments, suppliers, clients and other external bodies via email and telephone.
Work with the Account Managers to ensure the smooth running, success and development of a Global Contract and take on additional clients and projects as gained.
Follow up on sales inquiries, liaise with the team leader and advisor to issue quotations to clients, ensuring all actions and communications are recorded in Salesforce.
Own multiple email inboxes and telephone calls.
PO Chasing and invoicing for all completed products and financial reporting.

Qualifications

Skills & Knowledge

Good written and verbal communication skills
Be able to work proactively within defined processes and deadlines with little supervision.
Build professional relationships with both internal and external stakeholders.
Be highly organised, practical and pro-active.
Have a methodical and structured approach to managing high volumes of products.
Have excellent computer skills, including Microsoft Office Packages.
A positive work ethic and a can do attitude.

Qualifications

At a minimum must be qualified to A Level (or equivalent).

Additional Information

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, colour, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.

APPLY NOW for full consideration, you can be sure that your application will be treated confidentially and impartially, and you will always receive an update within 10 business days.

Average salary estimate

$24655 / YEARLY (est.)

min

max

$23810K

$25500K

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What You Should Know About Customer Service, SGS

Join the dynamic team at SGS as a Customer Service Advisor in the vibrant location of Whittle Estate, Leicester! At SGS, we pride ourselves on being the world's leading testing, inspection, and certification company, and we're on the lookout for enthusiastic individuals to contribute to our mission of creating a safer, more interconnected world. In this role, you'll take the reins on managing multiple product lines, ensuring that key milestones for our clients are met seamlessly. You'll be the go-to support for internal teams, suppliers, and clients, providing non-technical operational assistance via email and phone. With a collaborative spirit, you'll work closely with Account Managers to ensure the ongoing success of a Global Contract and take on exciting new projects. As you navigate your path in customer service, you'll be responsible for following up on sales inquiries, issuing quotations, and maintaining organized records in Salesforce. The role involves efficiently managing multiple email inboxes and phone calls, along with handling PO chasing and invoicing tasks. If you're highly organized with a proactive mindset and possess outstanding communication skills, this opportunity is perfect for you! At SGS, we value our team's hard work, offering a performance-related bonus, private medical cover, and a generous annual leave allowance. Come and make a difference at SGS – where your contribution truly matters!

Frequently Asked Questions (FAQs) for Customer Service Role at SGS

What responsibilities do Customer Service Advisors at SGS have?

As a Customer Service Advisor at SGS, your primary responsibilities will include managing a volume of product lines efficiently, supporting internal departments, clients, and suppliers through various communication channels. You'll work closely with Account Managers to ensure the success of contracts, follow up on sales inquiries, manage multiple inboxes, and handle invoicing tasks.