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Customer Service Agent - job 1 of 11

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Company Description

Job Description

Ready to elevate your customer service game? At SIXT, you’ll be the star of customer engagement and vehicle management! From greeting customers with a smile to ensuring our fleet runs smoothly, you'll be at the heart of creating top-notch rental experiences. Enjoy growth opportunities, and a starting payrate of $22.50 per hour.

YOUR ROLE AT SIXT

You welcome all customers upon arrival and gather feedback to improve their future rental experience
You ensure customers take all personal belongings, discreetly check vehicles for damage, and direct any issues to the appropriate channels
You advise customers on rental charges and provide an accurate receipt, ensuring a clear and customer-focused process
You identify and tag vehicles for maintenance or grounding and ensure they are moved to the correct location
You work in various weather conditions and are willing to take on additional tasks to support business needs

YOUR SKILLS MATTER

Education & Experience You have a high school diploma or GED and at least 1 year of customer service experience
Licenses & Authorization You are at least 18 years old, hold a valid driver’s license with a clean driving record, and are authorized to work in the United States without requiring sponsorship
Computer Skills You possess basic computer navigation skills and are familiar with Microsoft Office applications
Work Hours & Travel You can work 40 hours per week, including day or evening shifts, and are open to travel (5-10%), some of which may be by airplane
Uniform & Language You are willing to wear a company uniform and speaking other languages is a plus

WHAT WE OFFER

Comprehensive Benefits Package Enjoy healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, and pet insurance, along with a 401k plan to secure your future
Paid Time Off & Holidays Benefit from PTO, sick leave, and receive time and a half for working on public holidays
Employee Assistance Program Access support whenever needed through our Employee Assistance Program
Exclusive Employee Rentals Benefit from employee-only rental rates, with family rental options and exclusive discounts for employees
Uniform & Perks Receive a uniform with weekly dry cleaning, always ensuring a professional appearance

Additional Information

About the department:
As a mobility service provider, our Branches & Operations division is the point of contact with our customers: whether by phone, app or directly in our SIXT branches. This means: premium service directly to the customer, advice and sales in exchange and responsibility for the rental process of our premium fleet. As part of a team, it is easier to explain our products, find the best solution for the customer and manage the day-to-day business.

About us:
We are a leading global mobility service provider with sales of €3.07 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT+ (car subscription) and gives our customers access to our fleet of 222,000 vehicles, the services of 1,500 cooperation partners and around 1.5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,098 rental stations. At SIXT, a first-class customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and long-term stability and align our corporate strategy with foresight. Want to take off with us and revolutionize the world of mobility? Apply now!

Average salary estimate

$46800 / YEARLY (est.)

min

max

$46800K

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What You Should Know About Customer Service Agent , SIXT

Are you ready to take your customer service skills to the next level? At SIXT in Kalaoa Kona, we’re looking for a vibrant Customer Service Agent to be the face of our exceptional rental experiences! As a key member of our team, you’ll make every customer feel welcome from the moment they arrive. You’ll leverage your passion for service to gather feedback that helps us continuously improve, ensuring every customer leaves with a smile. Your day-to-day will involve ensuring that all personal belongings are collected and vehicles are checked for damages, swiftly directing any concerns to the right channels. With a starting pay rate of $22.50 per hour, your role will include advising customers on their rental charges, providing amazing clarity on all processes, and taking charge of vehicle maintenance tagging. You’ll thrive in our dynamic environment, prepared to adapt to varying weather conditions and support your teammates in ensuring the operational flow. If you have at least a year of customer service experience and a valid driver’s license with a clean driving record, we’d love to hear from you! Join us at SIXT, where your care for customers and knack for solving problems will amplify your career. With comprehensive benefits, employee perks, and exciting growth opportunities, your journey with us will be anything but ordinary. So, are you ready to elevate your customer service game with SIXT? Apply today!

Frequently Asked Questions (FAQs) for Customer Service Agent Role at SIXT

What are the responsibilities of a Customer Service Agent at SIXT?

As a Customer Service Agent at SIXT, your primary responsibilities include welcoming customers, checking vehicles for damages, advising customers on rental charges, and ensuring their personal belongings are safe. You’ll also play a pivotal role in vehicle management, tagging cars for maintenance and ensuring a smooth rental process.