HR Generalist

As an HR Generalist at SpartanNash, your primary responsibilities will include processing personnel record changes, managing benefit selections, and providing exceptional customer service to associates. You will be involved in data entry, maintaining personnel records, and assisting with HR inquiries via the telephone or online communication. Additionally, you’ll play a part in special HR projects and support the smooth operation of HR functions across the organization.

To qualify for the HR Generalist role at SpartanNash, it's preferred that candidates have a college degree in Business Administration, Human Resources, or related fields. Moreover, having at least one year of administrative HR support experience is required, along with strong communication and customer service skills. Knowledge of human resources principles and experience with a platform like Workday HCM will be an advantage.

At SpartanNash, we are committed to developing our associates, including HR Generalists. By being part of both day-to-day HR operations and special project involvement, you will gain diverse experience and learning opportunities. Moreover, we encourage participation in ongoing training, workshops, and an open atmosphere for two-way communication, helping to foster your professional growth within the company.

Success in the HR Generalist role at SpartanNash hinges on strong organizational skills, attention to detail, and the ability to prioritize tasks. Excellent communication and interpersonal abilities are essential for effectively interacting with associates at all levels, and proficiency in Microsoft Office Suite is a must. Familiarity with HR practices and the ability to maintain confidentiality will also contribute greatly to your success in this role.

The company culture at SpartanNash is founded on 'People First' values, where associates feel valued and empowered. As an HR Generalist, you will experience a collaborative environment that celebrates success, promotes a sense of belonging, and values open communication. Our diverse workforce of 20,000 associates ensures that there is always a supportive community around you, fostering a workplace where everyone can thrive.

To handle such a situation, I would first listen attentively to the associate's concerns and validate their feelings. Understanding their specific issues would allow me to provide accurate information regarding company policies and potential solutions. I would ensure that they feel heard and followed up with the HR team if further action is required, always prioritizing effective communication.

I have experience working with various HRIS platforms, including Workday HCM. I am comfortable with data entry, generating reports, and processing changes in personnel records. My focus has always been on ensuring accuracy and efficiency in administrative tasks, which directly correlates with how well the HRIS functions to support our team's needs.

Maintaining confidentiality in HR is crucial. I ensure that sensitive information is securely handled, be it through locked documents, password-protected files, or restricted access on digital platforms. I also educate myself continually on data protection laws, so I fully understand my responsibilities in safeguarding associate information.

Prioritizing tasks requires a structured approach. I usually assess the urgency and impact of each task, and I use tools like lists and calendars to stay organized. I’m flexible and adjust my priorities as necessary, especially when urgent associate inquiries arise, ensuring that all HR functions are managed effectively and deadlines are met.

In a previous role, I acted as a liaison between the HR and IT departments on an HRIS project. I scheduled regular meetings to ensure alignment on project goals, facilitated communication by addressing concerns, and provided updates to both teams. This collaborative effort led to successful implementation and ongoing system improvements, showcasing the importance of cross-departmental communication.

The most important quality for an HR Generalist is strong interpersonal skills. It’s essential to build trust with associates and facilitate open communication. Being warm, approachable, and empathetic enables HR professionals to resolve conflicts, provide support effectively, and foster a supportive workplace culture.

I actively participate in HR webinars, read industry blogs, and engage with professional HR organizations. Networking with HR professionals also provides insights into emerging trends and best practices that can be applied in my role. This continuous learning ensures that I remain knowledgeable and effective in navigating the complexities of human resources.

Delivering excellent customer service in HR starts with active listening to understand associate needs. I strive to respond promptly and respectfully to queries, providing thorough and clear information. Staying approachable and maintaining a problem-solving attitude helps in creating a positive experience for associates seeking assistance.

Handling conflict involves first listening to both parties to understand their perspectives. It’s important to remain neutral and facilitate a constructive dialogue between them. I would guide them toward finding common ground and encourage collaboration to resolve the issue. If necessary, I’d involve management while focusing on maintaining a harmonious work environment.

I am drawn to SpartanNash's People First culture and commitment to associates’ well-being. I believe my skills and experience align well with the HR Generalist role, and I'm eager to contribute to a company that values growth and innovation. I’m excited about the prospect of working in a collaborative environment with a diverse team dedicated to making a positive impact.