People Operations Director
Location: Monterrey, Mexico (Hybrid – San Pedro)
Reports To: CEO
About Our Client
Our client is a fast-scaling company with global operations and headquarters in the United States. With a rapidly growing footprint across both the U.S. and LATAM markets, our client is committed to building a high-performance, people-first culture rooted in innovation, inclusivity, and operational excellence.
They are now seeking a People Operations Director to lead and shape the entire People function. This is a high-impact role for a strategic, hands-on leader who will collaborate closely with the CEO and executive team to implement scalable people systems, navigate complex compliance across borders, and drive a culture of engagement and excellence.
Role Overview
The People Operations Director will be responsible for driving the people strategy and leading HR operations across the organization. This role combines strategic leadership with hands-on execution, and it requires a strong background in both U.S. and Mexican labor laws, cross-functional collaboration, and experience within fast-paced, growth-stage environments.
You’ll work closely with founders and C-level leaders to support organizational growth, enable performance, and create a scalable infrastructure that supports the company’s global ambitions.
Key Responsibilities
Strategic HR Leadership:
Develop, implement, and continuously improve HR strategies, policies, and procedures aligned with the company’s overall goals.
Serve as a trusted advisor to senior management on organizational design, talent management, succession planning, and change management.
Operational Excellence:
Oversee the complete employee lifecycle including recruitment, onboarding, performance management, training, and development.
Ensure adherence to local, U.S., and international labor laws and regulatory requirements, maintaining current knowledge of relevant legislation.
Manage HR systems (HRIS), payroll processes, and benefits administration to optimize efficiency and accuracy.
Culture & Employee Engagement:
Champion initiatives that foster a positive, engaging, and inclusive work environment.
Lead programs designed to enhance employee satisfaction, retention, and professional development across the organization.
Change Management & Continuous Improvement:
Identify and implement process improvements to streamline HR operations and support organizational change.
Lead key HR projects and collaborate with cross-functional teams to drive a culture of continuous improvement.
Qualifications
Bachelor’s degree in Human Resources, Business Administration, or a related field; advanced degree or HR certifications are preferred.
Minimum of 8 years of progressive HR experience, including significant exposure to U.S. and global HR operations.
Strong proficiency in HRIS platforms and HR analytics.
Deep understanding of Mexican, U.S., and international labor laws and compliance requirements.
Excellent leadership, communication, and interpersonal skills.
Fluency in both English and Spanish is required.
Demonstrated success in developing and executing HR strategies that drive business performance.
Proven ability to manage multiple HR functions simultaneously with meticulous attention to detail.
Qualifications
Bachelor’s degree in Human Resources, Business Administration, or related field (Master’s or certifications like SHRM-SCP or PHR/SPHR preferred).
8+ years of progressive experience in HR roles, including strategic and operational responsibilities.
Proven success in startup or scaling environments where systems and structures were built from the ground up.
Strong working knowledge of Mexican and U.S. labor laws; experience navigating global compliance is a plus.
Proficiency in HRIS platforms, payroll systems, and data-driven decision making.
Demonstrated ability to influence and collaborate effectively with founders, C-level executives, and diverse teams.
High integrity, with a growth mindset and a people-first leadership approach.
Excellent leadership, communication, and interpersonal skills.
Fluency in both English and Spanish is required.
Demonstrated success in developing and executing HR strategies that drive business performance.
Proven ability to manage multiple HR functions simultaneously with meticulous attention to detail.
Average salary estimate
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Welcome to the exciting opportunity for a People Operations Director at our fast-scaling company located in Monterrey, Mexico! With roots firmly planted in the U.S. and a robust presence in LATAM, we're on a mission to create a high-performance, people-first culture that embraces innovation and inclusivity. As our People Operations Director, you'll play a pivotal role in shaping the People function and leading HR operations as we continue to expand. This isn't just about overseeing HR - it’s about rolling up your sleeves to implement scalable systems that drive engagement and excellence across our organization. You'll work hand-in-hand with our CEO and executive team, leveraging your expertise in U.S. and Mexican labor laws to navigate compliance while fostering a culture of collaboration and growth. As a leader in this high-impact role, you'll oversee the entire employee lifecycle, from recruitment to development, while championing programs that enhance employee satisfaction and retention. If you're passionate about cultivating a vibrant workplace and have a proven track record in routing strategic HR initiatives in fast-paced settings, we want to hear from you! Join us as we build a robust infrastructure to support our global ambitions and empower our talent to thrive.
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