Senior Manager, Revenue Operations

As a Senior Manager Revenue Operations at Sprinto, you will design and optimize scalable processes, manage the GTM tech stack, lead revenue insights, and act as a strategic partner across cross-functional teams. Your role will also involve training teams on best practices to adopt operational tools and continuously improving workflows through data-driven analysis.

To qualify for the Senior Manager Revenue Operations role at Sprinto, candidates should have over 5 years of experience in Revenue or Business Operations in a SaaS setting. A strong track record in process optimization, team management, and familiarity with tools like HubSpot and Clari is essential, as is expertise in SaaS business metrics.

The Senior Manager Revenue Operations at Sprinto plays a pivotal role by streamlining business processes and enhancing operational effectiveness. By optimizing sales and customer success workflows and implementing efficient tools, you will help the company maximize revenue potential, ensuring alignment with broader business objectives and facilitating growth.

At Sprinto, the culture is dynamic and collaborative, designed to inspire innovation and growth. As a Senior Manager Revenue Operations, you will work with a diverse team focused on making impactful decisions and optimizing processes, all within an environment that thrives on entrepreneurship and accountability, especially in a remote-first setting.

Sprinto offers an array of benefits to the Senior Manager Revenue Operations, including a remote-first policy, flexible working hours, comprehensive medical insurance for the employee's family, accident coverage, company-sponsored devices, and a reimbursement policy for education, all aimed at supporting a healthy work-life balance.

In optimizing revenue operations, I focus on identifying inefficiencies through data analysis and employee feedback. I prioritize implementing scalable processes and technologies that align with sales and customer success goals, ensuring a seamless flow of information and collaboration.

I employ structured project management techniques, such as agile methodologies, to maintain focus and adaptability. I assess project impacts against business priorities and allocate resources effectively, ensuring timely delivery without compromising quality.

I have implemented various GTM tools, including HubSpot for CRM management, Clari for forecasting, and JustCall for communication. My approach always begins with evaluating the team's needs and ensuring that the tools integrate seamlessly to maximize efficiency.

In my previous role, I identified a communication bottleneck between sales and customer success teams, which led to delays in closing deals. I facilitated cross-departmental workshops to identify pain points and subsequently redesigned our handoff process, resulting in improved efficiency and collaboration.

I emphasize training and support when introducing new tools. I develop comprehensive onboarding and resources, alongside regular feedback sessions to address challenges and promote best practices, fostering a culture of continuous improvement and adoption.

Key metrics in revenue operations include Customer Acquisition Cost (CAC), Customer Lifetime Value (CLV), churn rate, and sales cycle length. Monitoring these helps in assessing operational effectiveness and guiding strategic decisions to optimize revenue growth.

To evaluate sales strategies, I analyze conversion rates, revenue forecasts versus actuals, and customer feedback. This data-driven approach allows me to identify successful tactics while also recognizing areas that require adjustments to improve overall effectiveness.

I rely extensively on data to inform decisions. I use analytical tools to interpret sales performance metrics, enabling me to forecast trends, optimize resource allocation, and refine strategies that drive revenue growth.

In a past project, I introduced a standardized forecasting process that integrated historical data and market trends alongside regular updates from the sales team. This new system resulted in more accurate forecasts and better alignment with operational planning, leading to improved performance.

Essential leadership qualities include strong communication skills, adaptability, strategic thinking, and the ability to foster collaboration. As a Senior Manager, it's critical to inspire team members while ensuring that they are aligned with the overall business mission and objectives.