Maintenance Technician - job 1 of 2

The primary responsibilities of a Maintenance Technician at Casa Madrid include performing various maintenance tasks such as preventative, corrective, and emergency maintenance. This may involve working on HVAC, plumbing, electrical, and carpentry systems, ensuring the community’s cleanliness, maintaining high standards of resident service, and ensuring that apartments are ready for rent within a designated timeline. The technician also addresses maintenance requests promptly, keeping communication open with management and residents.

To qualify for the Maintenance Technician role at Casa Madrid, candidates must possess a high school diploma or equivalent, have reliable transportation, a valid driver’s license, and automobile insurance. Candidates should also demonstrate a positive attitude, attention to detail, and good organizational skills. Experience in property maintenance and familiarity with safety regulations are beneficial.

The Maintenance Technician at Casa Madrid supports community management by providing excellent resident services and assisting the Community Manager in overseeing the physical maintenance of the property. This includes making recommendations for operational improvements, adhering to safety policies, and supporting special maintenance projects, ensuring that all services align with Sunrise Management's standards for resident hospitality.

At Casa Madrid, the environment for a Maintenance Technician is dynamic and community-focused. The technician works in a collaborative setting, interacting with both residents and team members to maintain a clean, safe, and well-maintained living space. This role requires a proactive approach and effective communication to address the diverse needs of the community.

A Maintenance Technician at Casa Madrid can expect a robust benefits package that includes medical, dental, and vision insurance, life insurance, paid time-off and holidays, a 401(k) retirement plan, and access to an Employee Assistance Program. These benefits reflect Sunrise Management's commitment to supporting its employees both personally and professionally.

When answering this question, detail your previous experience with HVAC systems, such as installing, repairing, or maintaining units. Highlight any specific training or certifications you have, and emphasize your ability to troubleshoot issues effectively to maintain comfortable living conditions for residents.

Showcase your organizational skills by explaining your process for prioritizing requests. Discuss how you assess urgency, communicate with residents about timelines, and ensure that emergency requests are dealt with promptly while balancing ongoing maintenance tasks.

Choose a relevant maintenance scenario where you encountered a significant issue—perhaps an emergency plumbing leak or a malfunctioning heater. Describe the steps you took to diagnose and solve the problem, highlighting your technical skills, communication, and ability to work under pressure.

Discuss the importance of safety and compliance with regulations. Mention specific protocols such as wearing personal protective equipment, understanding Material Safety Data Sheets, and reporting safety hazards. Explain how your commitment to safety contributes to a healthy environment for both residents and staff.

Emphasize your strong communication skills and empathy. Explain how you would actively listen to the resident’s concerns, reassure them that their issue is important, and outline the steps you will take to resolve their problem as quickly as possible.

Provide a rundown of the maintenance tools and equipment you regularly use in your work, like power tools, hand tools, or specialized equipment for electrical and plumbing tasks. Highlight your experience with keeping these tools in good working condition and understanding their safe usage.

Talk about your proactive approach to property maintenance that goes beyond repairs. Discuss how keeping the grounds clean, tending to landscaping, and maintaining common areas contribute to the overall aesthetics of the community, thereby enhancing residents' pride in their home.

Discuss your involvement in preventative maintenance programs, including any specific processes you followed. Highlight how you understand their importance in prolonging equipment life and reducing emergency repairs, thus contributing to operational efficiency.

Illustrate your communication and problem-solving skills. Mention that you would promptly inform the resident about the delay, offer a timeline for when they can expect a resolution, and provide interim solutions if possible to ensure resident comfort.

Share your passion for property maintenance and resident service. Discuss why you believe Sunrise Management’s commitment to creating a Positive Living Experience resonates with your professional values and how your skills can contribute to that mission.