Wire Payment Specialist I - onsite, Columbus M-F 9a-6p

As a Wire Payment Specialist I at Synovus, you will primarily prepare and process both domestic and international wire transfers. Responsibilities include reviewing wire forms, verifying signer information, performing data entry, and ensuring compliance with regulations. You'll also assist customers by processing requests and resolving any issues or exceptions that may arise during transactions.

To apply for the Wire Payment Specialist I position at Synovus, a high school diploma or equivalent is required, along with at least one year of experience in a similar role. Attention to detail, strong communication skills, and the ability to work under pressure are crucial, while an associate's degree is preferred.

A typical day for a Wire Payment Specialist I at Synovus involves processing incoming and outgoing wire requests, reviewing wire forms for accuracy, conducting dual verification of data entry, and handling any wire exceptions. You’ll also communicate effectively with customers and team members to clarify details and ensure a smooth transactional process.

Synovus is committed to professional development and offers opportunities for Wire Payment Specialists to participate in training new hires, as well as engage with the Information Technology division in wire system testing. Continuous improvement initiatives also provide additional chances to enhance your skills and streamline processes.

In the Wire Payment Specialist I role at Synovus, proficiency in word processing and spreadsheet software programs is essential for handling data entry and documentation effectively. Familiarity with wire processing systems will also be beneficial as you assist in daily operations.

To review wire forms effectively, ensure you verify the accuracy of all details including the sender and recipient information, validate the signers authorized on the account, and confirm compliance with funds transfer agreements. Attention to detail is critical in this step to prevent errors.

In handling discrepancies in wire transfers, it’s important to investigate the issue promptly. Communication is key—coordinate with customers, internal departments, and financial institutions to gather all necessary information. Provide clear updates to all parties involved while resolving any issues efficiently.

If I suspected fraudulent activity in a wire transaction, I would immediately report my findings to management and ensure that all involved parties are informed. It's crucial to freeze the wire transaction and follow organizational protocols to address any potential security breaches effectively.

When asked about process improvement, I would recount an example of how I analyzed our wire entry procedures, identified bottlenecks in data verification, and proposed a dual-check system that cut our processing time by 20%. Implementing this change led to increased efficiency and minimized errors.

To maintain data integrity, I would recommend meticulous data entry practices, cross-referencing all information against source documents, and implementing verification processes. Regular audits and checks can also help ensure that all wire instructions are correct and compliant with regulatory standards.

In a busy day, I would prioritize tasks by urgency and compliance, starting with wire requests that are time-sensitive. Creating a checklist for the most immediate duties allows for better focus, ensuring all essential tasks are completed accurately and effectively.

Experience in customer service is vital for a Wire Payment Specialist. I would highlight how I actively listen to customer needs regarding wire transactions, address their concerns promptly, and provide clear explanations of processes to ensure a satisfactory experience.

I stay up-to-date with regulatory changes by subscribing to relevant newsletters, attending training sessions, and participating in industry webinars. Regular communication with compliance teams also ensures I am informed of any new regulations impacting wire transfers.

To ensure collaboration, I prioritize open communication channels within the team. Regular check-ins and updates regarding wire statuses foster a supportive environment. Utilizing team meetings and project management tools helps keep everyone aligned to achieve our common goals.

I believe that attention to detail, strong communication skills, and the ability to work under pressure are essential. A successful Wire Payment Specialist also needs to demonstrate critical thinking and problem-solving capabilities to handle complex tasks effectively.