General Manager

As the General Manager at Classic Vision Care, your responsibilities include overseeing daily operations of both Kennesaw and East Cobb locations, managing staff, enhancing patient satisfaction, and driving business growth. You will be involved in leadership and staff management, operational oversight, financial management, marketing strategies, and community engagement.

To qualify for the General Manager position at Classic Vision Care, applicants should have a Bachelor's degree in Business Administration, Healthcare Management, or a related field, with a Master's degree preferred. Additionally, candidates should have at least 5 years of experience in a managerial role, especially within healthcare, alongside strong leadership, communication, and financial management skills.

Classic Vision Care places a vital emphasis on patient satisfaction through various methods such as delivering exceptional care, promptly addressing complaints, and continuously implementing improvements based on patient feedback. The General Manager plays a key role in ensuring that the highest standard of service is maintained across all locations.

Classic Vision Care offers a supportive environment with numerous opportunities for professional development and career growth. General Managers have access to continuous learning, training programs, and mentorship aimed at enhancing their leadership skills and advancing their careers within the healthcare sector.

Financial management is critical for the General Manager at Classic Vision Care. It involves developing and managing budgets, monitoring key performance indicators, implementing cost-control measures, and identifying opportunities for revenue growth. A strong understanding of financial principles is essential to achieve the organization’s financial targets.

When answering this question, focus on your approach to fostering collaboration, supporting team members, and fostering a positive work environment. Discuss specific examples of how your leadership style has enhanced team performance and improved patient care.

Discuss your strategies for effective time management, including how you assess urgency and assign resources accordingly. Providing examples of past scenarios where you successfully managed competing priorities can be very insightful.

Discuss specific strategies like inviting patient feedback, implementing service upgrades, or evaluating staff interactions with patients. Illustrate with past successes that demonstrate your ability to identify and resolve issues to enhance the patient experience.

Focus on your methods for conducting regular evaluations, providing constructive feedback, and implementing training programs. Mention your knowledge of healthcare regulations and how you ensure that your team stays compliant.

Share a specific example, detailing the steps you took to assess and improve processes. Highlight the results achieved, such as reduced wait times or increased patient throughput, to demonstrate your impact.

Provide an overview of your previous roles involving budget responsibilities. Talk about your approach to developing budgets, monitoring expenditures, and how you adjusted plans to stay on target.

Discuss your methods for continuous learning, such as attending conferences, participating in webinars, or following industry publications. Explain how you apply these learnings to your management practices.

Discuss the importance of building relationships within the community, attending local events, and how you plan to leverage community engagement to boost patient retention and outreach efforts for Classic Vision Care.

Share your approach to conflict resolution, emphasizing the importance of open communication, mediation techniques, and ensuring a positive workplace culture to maintain team morale.

Outline a structured plan for your first few months, focusing on understanding the existing operations, meeting with key team members, evaluating patient feedback, and identifying immediate areas for improvement to enhance the clinics' success.