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Director of Product, Pricing and Funds Management

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

 

The Payments teams are the hidden heroes and heroines of Toast. As an integrated payment processor, Toast processes millions of dollars daily, and at the end of the day, makes sure that money moves accurately and timely to a restaurant’s bank account. Join us on our mission to empower the restaurant community to delight guests, do what they love, and thrive.

As a Director of Product Management, you will partner to help craft the vision and lead a team responsible for current and long-term innovations in our portfolio of payment products. Our Pricing & Funds Management product platform is part of our Payments platform and is responsible for ensuring accurate, and timely deposit and reconciliation for Toast’s 127,000+ locations and for developing innovative payouts solutions that makes our customer lives easier!

As the leader on the Pricing & Funds Management team, you will be responsible for a constantly evolving Pricing capabilities and Money Movement and Reconciliation platform (>$130B in annual GPV) to meet Toast’s growing needs across the world by both delivering best-in-class customer facing Fintech products and foundational capabilities that enable partner teams to accelerate their products time-to-market & scale. 

You will work closely with the rest of the Toast organization, as well as merchants, card brands, processors, and other R&D and payment teams. partners. Help us scale to millions of users, and provide restaurants with financial services that make their lives easier!

About this roll* (Responsibilities)

  • Lead product strategy and execute product roadmap for a business critical pricing, money movement and reconciliation platform. 
  • Take ownership of key initiatives and execute while closely collaborating with cross functional teams across Toast.
  • Anticipate the challenges and opportunities for the pricing, money movement and reconciliation platform and proactively take steps to address them.
  • Articulate the product vision and strategy, collaborate with key stakeholders to align on product strategy and own the Pricing & Funds Management product roadmaps. 
  • Anticipate and resolve strategic issues that impair the product and technical team’s ability to deliver.
  • Manage multiple projects and fulfill product requests while meeting tight deadlines
  • Responsible for managing, coaching, and developing world-class product managers. 
  • Establish success metrics and monitor the performance of your products to improve our products continuously and make data-driven decisions.

 

Do you have the right ingredients*? (Requirements)

  • Experience managing payment products, with at least 10+ years in the payments industry 
  • Track record building high performing product management teams, and developing exceptional talent
  • Proven track record of owning and executing payments strategy.
  • Experience with payment pricing capabilities, reconciliation, and money movement processes is key. 
  • Strong ability to partner with leaders and teams cross functionally.
  • Strong in both setting a vision and strategic direction for a domain and ability to drive execution and be detailed oriented. 
  • Strong understanding of payment technology, card payment systems, money movement and treasury management requirements.
  • Outstanding discernment with an understanding of business drivers and of how to drive value to the customer.
  • Proven ability to work in a fast-paced, dynamic, and entrepreneurial environment. Unrelentless focus on ownership, results and problem solving; you see a problem and provide thoughtful solutions.
  • Possesses strong decision-making and prioritization skills and is results-oriented with a demonstrated sense of urgency to drive multiple projects to successful completion.
  • Solid communication, leadership and interpersonal skills. Demonstrate the ability to equip the business in a strategic manner, communicate big picture opportunities and make data-driven decisions.
  • Demonstrated ability to drive product strategy, roadmap, and go-to-market activities; are able to influence and effectively communicate and collaborate work cross functionally. 

 

Diversity, Equity, and Inclusion is Baked into our Recipe for Success

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.

Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.

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What You Should Know About Director of Product, Pricing and Funds Management, Toast

Toast is on a mission to empower the restaurant community by helping them thrive, and we’re looking for a Director of Product, Pricing and Funds Management to join our team in Dublin, Ireland. Our Payments team is at the core of this mission, ensuring that financial transactions occur accurately and promptly for over 127,000 restaurant locations. In this exciting role, you'll take the reins of our Pricing & Funds Management product platform, which plays a pivotal part in our payment processing system. You'll lead the charge in crafting innovative solutions that simplify money movement and reconciliation, managing a product roadmap that represents a staggering $130 billion in annual gross payment volume. Collaboration is key in this role—you'll work closely with various stakeholders, including merchants, card brands, and internal teams, to drive product development and align on strategic goals. You're not just leading a team; you're fostering a culture of high performance, mentoring product managers, and creating a dynamic environment that encourages creativity and excellence. With over 10 years in the payments industry, you bring a wealth of experience and a keen strategic vision, ensuring we stay ahead of market needs. If you're passionate about fintech and excited to make a real difference in the world of restaurant financial services, we would love to see you apply and bring your unique perspective to our innovative team at Toast!

Frequently Asked Questions (FAQs) for Director of Product, Pricing and Funds Management Role at Toast
What does the Director of Product, Pricing and Funds Management at Toast entail?

The Director of Product, Pricing and Funds Management role at Toast involves leading the product strategy and execution for our key pricing, money movement, and reconciliation platform. You will be responsible for driving innovations and improvements that meet the needs of our growing customer base within the restaurant industry.

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What qualifications are required for the Director of Product, Pricing and Funds Management at Toast?

To qualify for the Director of Product, Pricing and Funds Management position at Toast, candidates should have at least 10 years of experience in the payments industry, a successful track record of managing product teams, and expertise in payment pricing capabilities and reconciliation processes.

Join Rise to see the full answer
What responsibilities does the Director of Product, Pricing and Funds Management at Toast hold?

As the Director of Product, Pricing and Funds Management at Toast, you will lead product initiatives, collaborate with cross-functional teams, monitor product performance, and establish success metrics. You will also manage and coach product managers to foster exceptional talent within your team.

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How does Toast ensure a positive culture for its Director of Product, Pricing and Funds Management?

At Toast, we prioritize a culture of diversity, equity, and inclusiveness. As the Director of Product, Pricing and Funds Management, you will thrive in a collaborative hybrid work environment designed to empower individuals and foster connections across the team, enhancing overall job satisfaction and productivity.

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What is the impact of the Pricing & Funds Management platform in Toast?

The Pricing & Funds Management platform at Toast plays a crucial role in ensuring the efficiency and accuracy of financial transactions for restaurants. This platform guarantees timely deposits and reconciliations, vital for restaurant operations and customer satisfaction, thus contributing significantly to the success of our clients.

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Common Interview Questions for Director of Product, Pricing and Funds Management
How do you prioritize product features as the Director of Product?

In the role of Director of Product, it's vital to use a data-driven approach to prioritize product features. Start by assessing customer feedback, market trends, and business impact to guide your decisions. Balance short-term wins and long-term strategic goals in your prioritization process.

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Can you describe your experience with payment reconciliation processes?

As a candidate for the Director of Product role at Toast, discuss specific experiences where you managed or improved payment reconciliation processes. Highlight the challenges faced, solutions implemented, and the positive outcomes achieved to showcase your expertise in this critical area.

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What strategies do you use to lead a diverse product management team?

Leading a diverse product management team effectively requires fostering an inclusive culture. Share how you promote open communication, encourage different perspectives, and support team members' professional development. Detail how these strategies have driven successful outcomes within your previous teams.

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How do you handle conflicts among team members when executing projects?

In dealing with team conflicts, encourage open communication to surface the underlying issues. Implement a collaborative approach where everyone’s input is valued. Explain how you’ve done this in past roles, resolving conflicts and steering the team back to achieving project goals.

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What metrics do you consider essential for measuring product success?

Essential metrics for assessing product success include user engagement, transaction accuracy rates, and customer satisfaction levels. Discuss how tracking these metrics has led to data-driven decisions in your previous roles, allowing you to iterate and improve product offerings.

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Explain how you would articulate a product vision to stakeholders.

Articulating a product vision requires a clear understanding of both the market and stakeholder needs. Use storytelling to frame the vision in relatable terms, backed by data and insights to illustrate market potential and impacts. Engage stakeholders in discussions to refine and align the vision collaboratively.

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What experience do you have with developing payment pricing strategies?

Share specific examples of how you have developed and implemented payment pricing strategies. Highlight the analyses performed to establish competitive pricing, partner collaboration, and how the strategy aligned with overall business objectives, detailing both achievements and lessons learned.

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How do you stay updated on industry trends within the payments space?

To stay updated on industry trends, subscribe to relevant publications, attend conferences, and participate in networks focused on payments technology. Discuss how your proactive approach to learning has directly influenced your product decisions or strategies in previous roles.

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What approach do you take towards mentoring your product management team?

Mentoring involves a combination of providing guidance, setting clear expectations, and offering constructive feedback. Share examples of your mentorship style, how you help team members set career goals, and how your support has contributed to their professional growth.

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How would you foster a culture of innovation within your team?

Fostering innovation requires creating a safe space where team members feel empowered to share ideas without fear of failure. Describe initiatives or practices you’ve implemented, such as brainstorming sessions or hackathons, and their outcomes within your teams.

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April 2, 2025

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