QC Operations Director

As the QC Operations Director at Ubisoft, you will oversee the operations of the QC Department, consisting of 750 employees across different projects. Your main responsibilities include developing a long-term operations strategy, managing headcount and department budgets, and promoting a culture of continuous improvement. You will collaborate with various stakeholders to ensure effective communication and collaboration across projects.

To qualify for the QC Operations Director role at Ubisoft, candidates should have significant leadership experience and a background in Lean Six Sigma initiatives. Excellent communication skills, both verbal and written, are crucial, along with a strong data management mindset. Familiarity with the IT industry or game industry is a plus, and certifications in Lean Six Sigma will be advantageous.

Ubisoft provides its QC Operations Director and other employees with numerous opportunities for professional development, including access to technical certifications, specialized training, and multiple career paths. The company encourages continuous learning and offers study leave for employees to pursue further education.

While prior experience in the game industry is not strictly necessary for the QC Operations Director position at Ubisoft, it is definitely preferred. Understanding the unique challenges and dynamics of the gaming industry can enhance your effectiveness in this leadership role and help you align QC strategies with company goals.

Ubisoft offers an attractive benefits package to its QC Operations Director, including meal tickets, private medical subscriptions, life insurance, financial support for life events, and a variety of wellness programs. Additionally, employees enjoy hybrid work options, access to games, and opportunities for international mobility.

To optimize the QC Department's operations, I would first assess existing processes and identify areas for improvement using Lean Six Sigma methodologies. Gathering input from team members, I would develop a strategic plan focusing on efficiency and collaboration, ensuring transparency across projects to achieve our quality goals.

In my previous roles, I've actively participated in Lean Six Sigma initiatives, where I led projects aimed at reducing waste and improving process efficiency. By defining key metrics and continuously analyzing data, I was able to implement changes that significantly enhanced quality control outcomes and fostered a culture of continuous improvement.

If confronted with a disagreement, I would first seek to understand the team member's perspective. Engaging in an open dialogue, I would encourage collaborative problem-solving to align our priorities. This approach ensures that all voices are heard and facilitates a constructive resolution focused on our shared objectives.

Essential metrics for monitoring QC productivity include defect rates, inspection times, process cycle times, and throughput rates. By closely tracking these KPIs, we can identify trends, optimize resource allocations, and enhance overall productivity within the QC Department.

I believe in empowering my team members by promoting open communication and providing opportunities for growth. I actively encourage collaboration, recognize achievements, and facilitate professional development sessions, instilling a sense of ownership and accountability in their roles.

In my past roles, I have been responsible for developing and managing budgets within the QC Department. This involved strategic planning to allocate resources effectively, monitoring expenditures, and making data-driven adjustments to ensure that financial goals align with departmental objectives and deliverables.

Data analysis is critical in my approach to quality control. By examining metrics and trends, we can make informed decisions, identify root causes of defects, and implement targeted improvements. Additionally, data helps foster a culture of accountability and transparency within the QC Department.

Implementing changes in QC Department policies requires a strategic approach. I would conduct a comprehensive review of existing policies, gather feedback from stakeholders, and communicate the rationale behind proposed changes. Training sessions and clear documentation would follow to ensure everyone understands and can apply the new policies effectively.

Some of the biggest challenges include managing a diverse team effectively, maintaining high-quality standards amidst fast-paced development cycles, and adapting processes to keep up with rapid technological changes in the gaming industry. Balancing quality with agility requires strategic planning and continuous adaptation.

Fostering collaboration between QC and other departments involves establishing clear lines of communication and regular touchpoints. I would encourage cross-functional meetings to align project goals and ensure that all teams are aware of the QA process while building relationships that facilitate ongoing cooperation and problem-solving.