PC Maintenance Technician II - job 3 of 3

As a PC Maintenance Technician II at the University of Maryland Medical System, your main responsibilities include installing and relocating computer equipment like PCs and printers, troubleshooting complex technical issues, and providing Tiered IT support. You'll also maintain documentation, manage service requests through a Helpdesk application, and ensure an inventory of parts to facilitate smooth operations.

To qualify for the PC Maintenance Technician II position at UMMS, you need a High School Diploma or GED. An Associate’s degree or certification in fields such as Computer Science or Network Engineering is preferred, along with two years of experience working with desktop equipment, installations, and troubleshooting.

In the PC Maintenance Technician II role at UMMS, you will utilize various tools for equipment installation and troubleshooting. You'll work with a Helpdesk Call Tracking application to manage service requests, alongside other software systems like Microsoft and Novell to address user issues effectively.

Absolutely! The PC Maintenance Technician II position at UMMS offers opportunities for professional development through hands-on experience and training in a dynamic health care environment. As you gain experience, there may be avenues for advancement into senior IT roles or specialized technical positions.

The compensation for the PC Maintenance Technician II role at the University of Maryland Medical System ranges from $27.44 to $38.41 per hour. Benefits and additional compensation details can also be found in the UMMS Benefits Guide.

To effectively troubleshoot hardware and software issues as a PC Maintenance Technician II, start by gathering clear information from the user to identify the problem. Use a systematic approach to isolate the issue, starting with the most common solutions before moving to advanced troubleshooting methods. Always document your process for future reference.

In your response, provide specific examples of installations and configurations you’ve completed in your previous roles. Highlight your attention to detail and ability to follow protocols and manuals to ensure best results, while also discussing any challenges you faced and how you overcame them.

To manage service requests efficiently, utilize a structured logging system like Helpdesk Call Tracking applications. Prioritize requests based on urgency, maintain frequent communication with users about their issue status, and follow up until resolution. This shows initiative and commitment to user satisfaction.

Demonstrate your commitment to professional development by sharing how you stay updated. Discuss online courses, technical workshops, webinars, or forums you participate in, and how following industry leaders on platforms like LinkedIn helps you keep pace with the changes in technology relevant to your role.

When discussing a specific incident, use the STAR method (Situation, Task, Action, Result) to illustrate the complexity of the issue, the steps you took to resolve it, and how your actions benefitted the organization or improved user experiences.

Identify key skills such as problem-solving, technical knowledge of hardware and software, communication skills, and the ability to work independently. Emphasize how each skill contributes to providing effective IT support in a health care environment.

Share strategies that help you manage stress, such as organization, prioritization, and clear communication with colleagues and users. Illustrate with an example of a high-pressure situation you faced and how you handled it without compromising service quality.

Explain how you maintain an inventory list, using software or databases to track parts and equipment. Discuss how you ensure stock levels are sufficient for operational needs and the importance of regular audits and updates to the inventory.

Communicate a genuine interest in UMMS's mission and values, along with enthusiasm for the chance to contribute to health care technology. Link your career aspirations with the opportunities this position provides for growth and development.

Discuss your ability to balance both independent responsibilities, such as managing service requests and collaborating with team members to solve more complex issues. Highlight specific experiences where you’ve successfully contributed to team projects while also taking ownership of your tasks.