Plant Maintenance & Operations Technician I

The Plant Maintenance & Operations Technician I at Veolia North America is responsible for various tasks, including performing customer service duties such as handling water turn-ons and shut-offs, monitoring for leaks and water use violations, and assisting customers with any issues. Additionally, they conduct inspection and maintenance on water meters, valves, and pipes, work on flushes and clean waste systems, and respond to emergency calls for service. This role emphasizes safe operations and the use of specialized tools, ensuring a hands-on learning environment.

To apply for the Plant Maintenance & Operations Technician I position at Veolia North America, candidates must have a High School Diploma or GED. Basic knowledge related to the operation and maintenance of hand and power tools, as well as basic computer skills, is also preferred. While previous experience in maintenance is beneficial, this entry-level role is designed to train individuals who show initiative and willingness to learn about the water distribution and wastewater collection systems.

As a Plant Maintenance & Operations Technician I at Veolia North America, you can look forward to a comprehensive benefits package that includes health, dental, and vision insurance, paid time off policies, and participation in an employer-sponsored 401(k) plan for retirement. These benefits support not just your financial well-being but also your work-life balance as you grow in your career.

The training process for the Plant Maintenance & Operations Technician I at Veolia North America is designed to ensure that you have the tools and knowledge necessary for success. Initially, you will work under close supervision, learning the ins and outs of water distribution and wastewater collection systems, including the use of various tools and equipment. As you progress and demonstrate your skills, your responsibilities will expand, allowing you to work more independently. Regular training and safety meetings are also part of your development.

Working at Veolia North America as a Plant Maintenance & Operations Technician I means being part of an inclusive and collaborative environment. You will interact with a diverse team dedicated to maintaining public health and safety through effective water management services. The role often entails working outdoors and using specialized vehicles and equipment while following safety protocols. Additionally, Veolia is committed to equal opportunity employment, ensuring all employees feel valued and supported.

When answering this question, share any relevant experience related to maintenance, repairs, or customer service in water systems. If you are new to the field, discuss any technical training or education you've received, emphasizing your eagerness to learn and adaptability.

It's essential to highlight your understanding of safety protocols. Discuss specific measures you've taken in the past, such as using safety equipment, being aware of your surroundings, and following safety guidelines. Showing that you value safety not only protects you but also your colleagues and the community.

Use the STAR method (Situation, Task, Action, Result) to describe a specific instance where you successfully addressed a customer complaint. Focus on your communication skills, problem-solving abilities, and how you ensured the customer felt valued and heard after resolving their issue.

In your response, list specific tools and equipment you have experience with, such as hand tools, power tools, and any specialized machinery relevant to water maintenance. If you have certifications or training in using any equipment, be sure to mention that as well.

Emphasize your willingness and enthusiasm for learning new skills. Discuss your previous experiences taking initiative to learn and adapt quickly, mentioning any training programs or mentorships you've sought out to enhance your capabilities.

Highlight your ability to stay calm under pressure. Discuss the importance of assessing the situation, executing your training, coordinating with others when necessary, and ensuring safety measures are in place while resolving the emergency.

Articulate your passion for the environment and community. Connect your career goals with Veolia's commitment to sustainability and excellence in water management. Demonstrating that you've researched the company shows a genuine interest in their mission.

Discuss your flexibility and ability to adapt to various work environments. Explain how you balance working independently, taking initiative, and collaborating effectively with team members to achieve common goals. Provide examples of both scenarios from your past experiences.

Identify key skills such as technical proficiency, problem-solving abilities, good communication, and adapting to changing situations. Highlight how these skills contribute to successful maintenance operations and customer satisfaction in your role.

Share a specific example using the STAR method. Describe the challenge, your approach to resolving it, what resources you used, and what the final outcome was. Focus on your critical thinking and decision-making during the process.