Senior Implementation Manager

As a Senior Implementation Manager at Verifiable, your primary responsibilities include leading complex implementations for our enterprise customers, ensuring their unique business objectives are met. You'll manage customer relationships from sales handoff to implementation, coordinate internal teams, conduct training sessions, and maintain clear communication throughout the project life cycle. Additionally, you’ll act as the subject matter expert for our product to drive user adoption.

To excel as a Senior Implementation Manager at Verifiable, candidates should possess at least 5 years of experience in Implementation or Project Management within a technical SaaS or startup setting. A solid grasp of project management methodologies, excellent communication skills, and the ability to manage multiple projects are essential. Experience in the healthcare industry and familiarity with Salesforce can enhance your candidacy.

Verifiable promotes a fully distributed work environment, allowing Senior Implementation Managers to work remotely from anywhere in the United States. The company values work-life balance and provides flexible working arrangements, which is reflected in their offering of unlimited PTO and other competitive benefits.

The onboarding process for customers at Verifiable is a collaborative and structured approach led by the Senior Implementation Manager. It involves understanding the customer’s unique requirements, organizing virtual training sessions, and fostering strong communication to ensure a seamless experience. You'll coordinate closely with internal teams to align on technical configurations and support during the transition.

Verifiable is committed to the professional growth of its employees, including Senior Implementation Managers. By fostering a consultative environment where team members can voice their ideas and take ownership of projects, Verifiable encourages continuous learning and the exploration of new technologies and methodologies in the rapidly evolving healthcare field.

To manage multiple projects effectively, I prioritize tasks by assessing project deadlines and specific customer needs. I use project management tools to keep everything organized, set realistic timelines, and ensure continuous communication with all stakeholders, so everyone is aligned and informed throughout the process.

I have extensive experience with various project management methodologies, including Agile and Waterfall. I adapt my approach based on the project requirements and customer needs, ensuring that I maintain flexibility to accommodate changes while keeping the team on track to achieve our goals.

Building strong customer relationships begins with clear communication and setting expectations. I prioritize regular check-ins, provide progress updates, and actively seek feedback to ensure customers feel engaged throughout the implementation process, which helps build trust and ensures a successful partnership.

When conflicts arise within my project team, I focus on open communication. I encourage team members to voice their concerns and ideas while facilitating discussions to find common ground. My goal is to understand differing perspectives and collaboratively reach a solution that aligns with our objectives.

To ensure project timelines are met, I emphasize planning and thorough scoping at the onset of every project. Setting clear milestones and deadlines boosts accountability, while regular status updates help track progress and identify potential delays early on, allowing us to address issues proactively.

I strive to simplify technical jargon when discussing requirements with non-technical stakeholders by using analogies or visuals. My approach involves breaking down complex concepts into manageable parts and focusing on the implications for the business, helping stakeholders grasp the significance of the changes.

To ensure a successful training experience, I tailor sessions to the customer’s specific use cases, providing relevant examples and actively engaging participants with Q&A segments. I also offer support materials and follow-up resources to help users fully grasp the functionality of our product post-training.

I prioritize customer needs by assessing the urgency and impact of each request. I take the time to understand the specifics of each customer’s goals to deliver tailored solutions, ensuring I allocate appropriate resources and attention to high-impact projects.

I maintain alignment with business objectives by regularly reviewing project goals against organizational targets. I work closely with stakeholders to ensure everyone is clear on how our efforts contribute to the broader mission, adjusting strategies as necessary to support these objectives.

Conducting risk assessments is a critical part of my project management practice. I analyze potential risks, both internal and external, and prioritize them based on their impact. I then develop mitigation plans which help in preemptively addressing issues before they escalate, ensuring project success.