HR Field Operations Manager

The HR Field Operations Manager at Via is responsible for overseeing HR processes such as onboarding, offboarding, training, policy implementation, and real-time employee support. This role also involves managing key HR operations like payroll, benefits, compliance, and fostering a positive workplace culture, ensuring that all employee needs are met efficiently and effectively.

To apply for the HR Field Operations Manager position at Via, you should have a minimum of 3+ years of experience in HR operations or employee relations, particularly supporting a shift-based workforce. Proficiency in HRIS systems and Microsoft Office is required, alongside strong communication and organizational skills to handle various employee concerns effectively.

As an HR Field Operations Manager at Via, you can expect a dynamic, fast-paced work environment in an in-person setting in Fort Worth. We value collaboration, creativity, and a culture of feedback, so you will have the chance to engage directly with team members and foster a supportive atmosphere that aligns with Via's mission.

Via actively supports employee development by providing a range of training and leadership development opportunities within the HR Field Operations Manager role. You’ll drive engagement initiatives, communicate effectively with employees, and implement recognition programs that encourage continuous growth and improvement.

The onboarding process for new hires at Via is designed to be seamless and informative. As the HR Field Operations Manager, you will oversee this process, ensuring that new employees feel welcomed, well-informed, and adequately supported as they transition into their roles. The goal is to provide a structured yet positive experience that integrates them into our vibrant company culture.

When answering this question, highlight specific instances where your HR operations experience has positively impacted employee relations. Share examples of policies you've implemented or situations where you've resolved conflicts effectively, emphasizing how those experiences can translate into success at Via.

Discuss your strategies for fostering a positive workplace culture, such as encouraging open communication, recognizing employee achievements, and implementing engagement initiatives. Provide examples from your past roles where your efforts directly improved team morale and collaboration.

Use the STAR method to structure your answer: describe the Situation, the Task you had to complete, the Action you took, and the Result. Focus on your problem-solving skills, empathy, and ability to handle sensitive issues to illustrate your effectiveness in the HR Field Operations Manager role.

Detail the qualities you believe are crucial, such as strong interpersonal skills, attention to detail, adaptability, and a proactive approach to problem-solving. Relate them to how they would enhance the HR team's effectiveness at Via and support the company's mission.

Speak about your time management strategies, such as identifying urgent vs. important tasks and using tools like to-do lists or HR software. Emphasize how effective prioritization leads to a more efficient process and better support for employees.

Share your methods for staying informed, like attending HR webinars and workshops, following industry leaders on social media, or joining professional organizations. Explain how incorporating new practices can bring value to Via and improve the overall employee experience.

Outline your approach to employee engagement, possibly including feedback sessions, recognition programs, and team-building activities. Discuss how you would tailor these strategies to suit the unique culture at Via and its employees.

Explain your understanding of HR compliance and the importance of adhering to policies and regulations. Describe your systematic approach to ensuring compliance and how you would educate the team at Via to uphold these standards.

Discuss your familiarity with various HRIS systems and tools you've used in previous roles. Highlight your ability to adapt to new technologies and how you can utilize them to streamline operations and improve the HR function at Via.

Express your enthusiasm for Via’s mission and how it aligns with your professional values. Discuss your interest in creating a supportive employee experience, and how your skills and experiences position you to contribute effectively to the company’s goals.