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Director, Account Executive - job 37 of 37

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose โ€“ to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

About the Role

This position is part of the business development team in Abidjan Cote d Ivoire and reports to the Vice President General Manager of the Central Western Francophone Portuguese speaking Africa Cluster. The successful applicant will be responsible for business leadership of a portfolio of Visa clients through relationship management and sales disciplines. Knowledge of payments and financial services combined with a passion for digital innovations strong communication and influencing skills will ensure revenue and profitability growth for Visa and your portfolio of clients. 


Key Responsibilities

Execute short and long-term strategic plans for clients aligned to Visa s Western and Central Francophone Portuguese speaking countries market strategy

Develop and execute a set of objectives and goals for your portfolio of clients to increase your clients payment volume and revenue

Understand and articulate how Visa new payment tools and technologies will drive commercial value to your clients

Follow global industry and local market trends bringing insight and value to your portfolio of clients

Identify size pitch for and close new business opportunities by analyzing clients market positioning product profile and strategy

Foster client centric collaboration across Visas functional teams to ensure effective delivery of relevant payment solutions

Work with clients on ways to maximize profitability by offering advice on the development of target markets product development analytics and relevant best practice

Responsible for achieving or exceeding client satisfaction net promoter scores.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

Minimum of Bachelors degree education with focus on IT Engineering or similar technical field OR with focus on financial management strategy accounting with Honors degree preferred

Preference for candidates with experience in retail or transactional banking, especially with card or payments experience.

However talented candidates with account leadership experience from consulting or technology sectors will be considered.

Results oriented individual gets results that have a clear positive impact on business performance

Excellent verbal analytical and written communications skills both in English French with the ability to establish effective relationships with all levels including executive management

Excellent sales account management deal negotiations project management presentation strategic planning and budgeting skills

Commercial acumen and astuteness.

Self starter with exemplary organizational and issue resolution management skills

Significant stakeholder management experience with a demonstrated ability to manage and grow cross functional relationships

The following will be advantageous

Digital curiosity staying current and up to date with the latest innovation and digital trends

Role model Visa s Leadership Principles Lead Courageously Obsess about Customers Collaborate as One Visa Execute with Excellence

Actively promote an environment of inclusion and diversity

Ability to be flexible and operate in high pressure, time bound situations

Demonstrate energy and positive response when tackling challenging problems and view complicated tasks as engaging or motivating

Technical
Advanced Excel Power Point and MS Visio Skills
Strong technical accounting skills and experience researching and documenting Accounting and Internal Control best practices and processes
Knowledge and experience in application of COSO Internal controls and Financial Risk management best practices
Ability to design process flows and draft policy and procedures
Knowledge and hands on experience of Oracle Ariba Hyperion and other related tools

Business
Strong business ethics
Ability to work well under pressure and juggle multiple priorities
Bilingual Both French English
Ability to work in a fast paced and dynamic environment
Strong Problem Solver Solution orientated thinker

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

What You Should Know About Director, Account Executive, Visa

Join Visa as the Director, Account Executive in Cocody Abidjan, Cote d'Ivoire, where your expertise in payments and financial services will drive relationships and revenue growth for a portfolio of Visa clients. In this dynamic role, you will be a key player in the business development team, working closely with the Vice President General Manager for the Central Western Francophone Portuguese-speaking Africa Cluster. Your day-to-day responsibilities will include executing strategic plans to bolster client payment volumes, fostering collaboration across Visa teams, and identifying new business opportunities that cater to evolving market trends. Your passion for digital innovation and ability to articulate the value of new payment tools will be pivotal in maximizing profitability for both Visa and its clients. The role also demands a results-oriented individual, adept at managing stakeholder relationships and equipped with excellent communication skills in both English and French. As we focus on creating an inclusive environment, Visa seeks someone who values diversity and embraces the challenges associated with a fast-paced industry. If you thrive on making a meaningful impact while working in a hybrid model, this opportunity at Visa could be a perfect fit for you!

Frequently Asked Questions (FAQs) for Director, Account Executive Role at Visa
What are the key responsibilities of a Director, Account Executive at Visa?

As the Director, Account Executive at Visa, your key responsibilities will include executing strategic business plans for Visa clients, increasing their payment volume and revenue through effective relationship management, and introducing clients to Visa's innovative payment technologies. You'll also be tasked with identifying new business opportunities, fostering collaboration across teams, and ensuring high levels of client satisfaction.

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What qualifications are required for the Director, Account Executive position at Visa?

To qualify for the Director, Account Executive role at Visa, candidates typically need a minimum of a Bachelor's degree in IT Engineering, financial management, or accounting. Strong preference is given to those with experience in retail or transactional banking, particularly in card or payments. Relevant experience in account leadership from consulting or tech sectors is also valued.

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What skills are essential for success as a Director, Account Executive at Visa?

Success in the Director, Account Executive position at Visa requires strong communication skills in both English and French, excellent sales account management, deal negotiation, and project management abilities. Additional skills include commercial acumen, stakeholder management, digital curiosity, and proficiency in advanced Excel and PowerPoint.

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What does the hiring process look like for the Director, Account Executive role at Visa?

The hiring process for the Director, Account Executive role at Visa typically involves submitting an application online, followed by a phone screening, and then multiple rounds of interviews with key team members and leadership. Each stage evaluates your skills and experiences while ensuring alignment with Visa's values and leadership principles.

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Is the Director, Account Executive position at Visa a hybrid role?

Yes, the Director, Account Executive role at Visa is a hybrid position. The exact number of days required in the office will be confirmed by your hiring manager, allowing for a balance between remote work and in-office collaboration to enhance productivity and teamwork.

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Common Interview Questions for Director, Account Executive
How do you plan to increase Visa's client payment volumes in your portfolio?

To increase payment volumes for my portfolio at Visa, I would begin by closely analyzing each client's market position and identifying growth opportunities. This includes proposing tailored solutions that leverage Visa's innovative technologies and understanding the unique needs of each client to drive engagement and adoption.

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Can you provide an example of a successful negotiation in your previous roles?

I once led a negotiation with a key retail partner where I was able to successfully demonstrate how our payment solutions provided clear value. By aligning our objectives and showing mutual benefits, we achieved a partnership that increased their payment processing efficiency by 30%.

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What strategies would you use to foster collaboration across Visa's teams?

To foster collaboration at Visa, I would prioritize transparent communication, regular check-ins, and cross-functional brainstorming sessions. By creating a culture of inclusiveness and open feedback, we can ensure that all teams are aligned on the ultimate goals and obstacles while driving innovative solutions.

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How do you stay updated with the latest trends in payments and technology?

I keep myself updated by following industry publications, attending relevant conferences, and engaging with thought leaders in the payments space. Networking with peers and participating in online webinars also provides valuable insights into emerging trends and best practices.

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Describe a time when you resolved a major issue within a team.

In a previous project, our team faced significant delays due to miscommunication. I facilitated a meeting to align everyone's understanding, identified the gaps, and worked collaboratively to develop a revised project timeline. This not only resolved the issue but also strengthened team relationships.

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What metrics do you consider to measure client satisfaction?

To measure client satisfaction, I focus on key performance indicators such as Net Promoter Scores, client retention rates, and the frequency of positive feedback. Additionally, I find it essential to conduct regular surveys to gain deeper insights into client experiences and areas for improvement.

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How would you approach selling Visa's new payment tools to hesitant clients?

I would first listen to their concerns and understand their hesitation. Then, I would provide comprehensive demonstrations and case studies showcasing the proven success of our payment tools. By highlighting specific benefits and tailoring solutions to their needs, I would aim to build trust and confidence in our offerings.

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What role does digital innovation play in your approach to account management?

Digital innovation is at the core of my account management strategy. By introducing clients to our latest technologies and innovations, I can help them optimize their payment processes and stay ahead of industry trends, ultimately driving increased revenue and satisfaction.

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How do you prioritize tasks in a fast-paced work environment?

In a fast-paced environment, I prioritize tasks by assessing the impact and urgency of each assignment. I typically utilize a task management tool to categorize priorities, ensuring I focus on high-impact projects while adapting to any immediate needs that arise.

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How would you lead a diverse team at Visa?

Leading a diverse team at Visa involves fostering an inclusive environment where every team member feels valued and has the opportunity to contribute. I would promote regular dialogue, encourage sharing of ideas, and ensure that everyone's voice is heard, leveraging differing perspectives to enhance collaboration and success.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

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Full-time, hybrid
DATE POSTED
April 7, 2025

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