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Event Operations Specialist - job 2 of 19

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Visa Corporate Technology Support has embarked on a significant transformation, rethinking how we provide operational support for the services we deliver to our end users. As part of this strategy, we are aligning operational functions into a single area focused on providing world-class support. The Event Operations Specialist plays a crucial role in the planning, coordination, and execution of events. This position supports the Senior Event Operations Specialist and the Lead, Events and Video Production Specialist in ensuring seamless event operations. The Event Operations Specialist handles logistical details, provides on-site support, and ensures that all aspects of the event run smoothly and efficiently.

This role places the successful candidate at the forefront of end-user interactions. This position requires technical versatility, strong customer service skills, and the ability to work efficiently in a dynamic, fast-paced environment.

Key Focus Areas:

Exceptional Customer Service: Actively engage with end users, ensuring their issues and requests are addressed with professionalism, empathy, and efficiency.
Proactive Problem Solving: Identify issues before they escalate, using strong analytical and diagnostic skills to minimize downtime and ensure high-quality service delivery.
Technology Optimization: Continuously refine and improve support processes, adopt best practices, and seek opportunities to enhance the end-user computing environment.

Essential Functions

Event Planning Support:
- Assist in the development of detailed event plans, timelines, and checklists.
- Coordinate logistics, including vendor arrangements, equipment setup, and transportation.
- Assist in the preparation and management of event budgets.
- Help with site visits and inspections to evaluate venues and ensure they meet event specifications.

Vendor and Venue Coordination:
- Liaise with vendors for services such as catering, audio-visual equipment, and event staffing.
- Coordinate with venues to ensure all logistical requirements are met, including seating arrangements, lighting, and AV setups.
- Ensure all necessary permits and licenses are obtained for events.

Logistical Execution:
- Assist with the setup, execution, and breakdown of events, ensuring all elements are executed according to plan.
- Provide on-site support during events, handling technical and operational tasks.
- Oversee the setup and operation of AV equipment, including cameras, microphones, and lighting.
- Manage live streaming and video production elements, ensuring smooth and uninterrupted streaming.

Stakeholder Communication:
- Communicate effectively with internal teams, vendors, and venues to ensure alignment and support for events.
- Provide regular updates to the Senior Event Operations Specialist and Lead, Events and Video Production Specialist on event progress and any potential issues.
- Conduct pre-event briefings with stakeholders to review event plans and address any concerns.

Post-Event Analysis:
- Assist in conducting post-event evaluations, gathering feedback from stakeholders and attendees.
- Identify areas for improvement and suggest changes to enhance future events.
- Help prepare detailed reports on event performance, including metrics on attendance, engagement, and technical performance.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 3 set days a week (determined by leadership/site), with a general guidepost of being in the office 60% or more of the time based on business needs.

Average salary estimate

$60000 / YEARLY (est.)

min

max

$50000K

$70000K

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What You Should Know About Event Operations Specialist, Visa

Are you ready to take center stage in the world of event management? As an Event Operations Specialist at Visa Corporate Technology Support in sunny Miami, you'll be instrumental in crafting memorable experiences and ensuring every event flows seamlessly from start to finish. Your role will be pivotal in collaborating with the Senior Event Operations Specialist and the Lead, Events and Video Production Specialist to bring events to life. You'll engage with end users, addressing their needs with professionalism and a touch of empathy. With a focus on proactive problem solving, you'll leverage your analytical skills to identify and tackle issues before they escalate, all while optimizing our support processes for the best user experience. From managing logistics to coordinating vendor services and overseeing on-site operations, you'll handle the nitty-gritty details that make an event shine. You'll be involved in everything from developing detailed event plans and managing budgets to coordinating the setup of audio-visual equipment and ensuring live streams go off without a hitch. Communication is key, and you'll keep all stakeholders informed while gathering feedback to continuously enhance our future events. This hybrid position provides the flexible opportunity to alternate between remote work and in-office collaboration, promoting a healthy work-life balance. If you’re excited about the prospect of working in a dynamic environment where no two days are the same, this position is for you. Join us and be part of a supportive team committed to excellence in event operations at Visa Corporate Technology Support!

Frequently Asked Questions (FAQs) for Event Operations Specialist Role at Visa

What are the primary responsibilities of an Event Operations Specialist at Visa Corporate Technology Support?

The Event Operations Specialist at Visa Corporate Technology Support is responsible for planning and coordinating events, managing logistics, liaising with vendors, and providing on-site support to ensure successful event execution. This includes developing event plans, coordinating equipment setup, managing budgets, and overseeing audio-visual operations during events.