Senior Manager, Risk and Identity Product Solutioning (Issuing) - job 9 of 20

As the Senior Manager of Risk and Identity Product Solutioning at Visa, you will oversee the financial and operational performance of Issuer Risk & Identity Solutions while engaging in pre-sales discussions, coordinating across teams, and consolidating client feedback. You will also develop segment-specific insights and work closely with sales teams to ensure that offerings align with client needs.

The ideal candidate for the Senior Manager, Risk and Identity Product Solutioning at Visa should possess a strong background in risk management, product solutioning, and client relationship management. An understanding of market dynamics related to Issuer Risk and Identity Solutions will be highly beneficial, alongside proven leadership experience in product management or related fields.

In the Senior Manager position at Visa, you will actively engage with clients through direct conversations and pre-sales discussions to understand their specific needs. You will play a key role in whiteboarding solutions that address client problems and ensuring that their feedback informs product development and prioritization efforts.

The Senior Manager, Risk and Identity Product Solutioning position at Visa is based in a hybrid environment in the San Francisco Bay area. You can expect a collaborative work atmosphere that encourages teamwork and innovation, alongside flexibility in your working days as confirmed by your hiring manager.

While the Senior Manager, Risk and Identity Product Solutioning role at Visa is predominantly office-based, some travel will be expected. This will likely be for client engagements, strategic meetings, and events that require in-person collaboration with partners or clients across North America.

In prioritizing client needs for product solutioning, I engage in active listening during client discussions, ensuring I capture their feedback accurately. I would then synthesize this information to identify common themes and urgent requirements that can drive our product strategy, ensuring the client’s voice is represented throughout the process.

Absolutely! In a previous role, I led a client engagement where I identified their major pain points through direct discussions. I collaborated closely with my team to tailor our offerings based on their feedback, resulting in high client satisfaction and a notable increase in our solution uptake and sales.

Handling critical client feedback is an opportunity for growth. I approach these situations with an open mind, actively listening and validating their concerns. I ensure to communicate these insights effectively within my team, promoting a culture where we can adapt and improve our offerings based on this valuable input.

To understand market trends in risk solutions, I utilize a combination of data analysis, competitor benchmarking, and ongoing conversations with industry peers. I also keep track of publications and research that pertain to the risk management landscape, which helps me in advising clients and formulating strategic solutions.

I have substantial experience working with cross-functional teams. For instance, in previous positions, I've collaborated closely with sales, marketing, and product development to craft comprehensive solutions. This holistic approach guarantees that we cater to client needs effectively while driving overall business objectives.

Storytelling is crucial in product solutioning as it helps in communicating the value proposition effectively to clients. By framing our solutions around specific client needs and showcasing real-life case studies, I can create a compelling narrative that resonates with the audience and drives engagement.

I track the performance of risk and identity solutions through metrics and KPIs that gauge both financial success and user satisfaction. This includes analyzing usage data and client feedback, which signals the effectiveness of our offerings and areas that may require enhancement.

My approach to developing business cases involves clearly outlining the problem statement, identifying possible solutions, and analyzing potential impacts. I ensure to incorporate client feedback and market analysis, making our case compelling and backed by tangible data that justifies prioritization efforts.

To ensure the voice of the customer is represented in product development, I create structured feedback loops that encourage client input throughout the lifecycle of a product. This includes surveys, interviews, and regular check-ins which feed directly into our product planning and prioritization stages.

I believe the future of risk solutions in the industry is leaning towards greater personalization and real-time analytics. As client needs evolve, solutions that harness advanced technologies and machine learning to provide tailored risk assessments and identity verification will lead the way, improving security and client satisfaction overall.