Sr. Manager, Events and Video Production Operations - job 19 of 20

The Sr. Manager of Events and Video Production Operations at Visa is responsible for leading the Events and Video Production Support team, ensuring end-to-end event operations. This includes coordinating with Executive IT, managing vendor relationships, overseeing all aspects of event execution, and ensuring customer satisfaction through high-quality service delivery. The role also emphasizes proactive problem-solving, team management, and technology optimization.

To excel as the Sr. Manager, Events and Video Production Operations at Visa, candidates should possess strong project management and technical skills, along with a background in event operations and video production. Proven experience in team leadership, excellent customer service aptitude, and the ability to collaborate effectively with various stakeholders and vendors are also crucial.

The Sr. Manager contributes to user satisfaction by actively engaging with end-users, addressing their requests professionally and empathetically. By proactively identifying potential issues and streamlining processes, this role ensures that events are executed flawlessly, leading to a positive user experience that aligns with Visa's commitment to high service standards.

Essential skills for the Sr. Manager, Events and Video Production Operations at Visa include exceptional customer service, strong analytical abilities, technical expertise in event and video production technologies, and effective team leadership. The role also demands strong communication skills and the capability to collaborate with both internal and external stakeholders.

The work environment for the Sr. Manager, Events and Video Production Operations at Visa is dynamic and fast-paced, where adaptability is key. This hybrid role allows for a mix of in-office collaboration and remote work, presenting a flexible yet engaging atmosphere. The position encourages innovation and continuous improvement while providing a supportive team landscape.

When managing a team in a fast-paced events environment, it’s crucial to establish clear communication and defined roles. I would foster a collaborative culture, ensuring everyone understands their responsibilities and the goals of each event. Regular check-ins and feedback sessions can help keep the team aligned and motivated.

In my previous role, we faced a last-minute venue change for a major event. I quickly communicated with the team and vendors, restructured our logistics plan, and focused on keeping all stakeholders informed. By staying calm and organized, we executed a successful event that exceeded expectations.

I believe in building long-term relationships with vendors through open communication and mutual respect. When negotiating, I prepare by understanding the vendor’s capabilities and aligning them with our needs. Clear expectations and regularly revisiting service-level agreements help ensure optimal collaboration.

To ensure events meet quality standards, I implement a comprehensive checklist during the planning process, perform pre-event walkthroughs, and conduct post-event evaluations. Quality control is maintained through continuous feedback loops from the team and participants, helping us improve future events.

Enhancing user satisfaction involves anticipating needs, actively engaging with attendees, and providing prompt assistance during events. I would gather feedback post-event to address any issues and continuously refine our processes, ensuring that we meet or exceed attendee expectations.

Essential technologies for modern video production include high-quality cameras, editing software, live streaming platforms, and audience engagement tools. Staying updated on trends and best practices ensures that the content we produce is polished and resonates with viewers.

After receiving feedback about networking opportunities at previous events, I incorporated designated times for attendees to connect. This small change improved participant engagement and satisfaction, reinforcing the importance of using feedback for continuous improvement.

I stay current on trends by attending industry conferences, participating in webinars, and subscribing to relevant publications. Networking with peers in the industry also helps me gain insights into emerging technologies and best practices that can enhance our events.

Teamwork is vital for delivering successful events. Each member brings unique strengths, and collaboration ensures we cover all bases, from planning to execution. Regular communication and shared goals promote an effective team dynamic, which is essential for a seamless event experience.

During live events, I remain calm and focused, prioritizing issues based on their impact. I encourage the team to communicate openly about challenges as they arise, allowing us to address problems swiftly. Having a plan B and empowering team members to take initiative can significantly reduce stress and enhance efficiency.