Sr. Manager, Process Optimization - job 13 of 28

As a Sr. Manager, Process Optimization in Miami, your primary responsibilities will include managing a global team of monitoring analysts, liaising with strategic business partners to identify and fulfill their needs, and developing tools for performance monitoring. You will also create strategies for incident workflows, manage data analysis to derive insights, and design user-friendly dashboards for enhanced client experience in money movement services.

To excel as a Sr. Manager, Process Optimization, candidates typically need extensive experience in data analysis, process improvement, and team management. A strong background in finance or IT, along with proficiency in creating and utilizing analytical tools, is essential. Excellent communication skills and the ability to present complex data effectively are also crucial for success in this role within our Miami team.

The Sr. Manager, Process Optimization plays a vital role in business health monitoring by creating monitoring and alerting systems from real-time data feeds. This allows for timely recognition of client-level alerts and performance issues. Your analytical skills will help in identifying risks and fraud while ensuring compliance with operational standards, ultimately enhancing the company’s financial service offerings.

In the role of Sr. Manager, Process Optimization, you'll be tasked with designing various monitoring tools and dashboards that aggregate and visualize critical data from different sources. You'll also automate workflows to enhance efficiency and help standardize processes that ensure timely resolution of performance-related issues in money movement services.

Success as a Sr. Manager, Process Optimization hinges on a mix of analytical prowess, leadership abilities, and communication skills. Strong problem-solving skills are a must, as well as experience in data visualization and management. Familiarity with big data environments and past hands-on experience in payment systems will greatly enhance your ability to contribute effectively to our Miami team.

When answering this question, focus on your leadership style, challenges you've faced while managing teams, and how you foster collaboration and engagement among team members. Use examples that highlight improvements in team performance or efficiencies that resulted from your management style.

Discuss techniques you use to assess project urgency and importance, such as the Eisenhower Matrix or other project management tools. Provide an example of how you successfully navigated competing priorities in past roles, ensuring that critical deadlines were met while maintaining quality.

Explain specific strategies you've used in previous roles, such as building responsive customer feedback loops, utilizing data to drive decisions, and developing actionable insights to enhance client interactions. Tailor your response to reflect the specific technologies and tools you've implemented.

Share your experience with risk management frameworks and tools you've utilized to identify and monitor risks. Provide an example of a situation where you successfully mitigated a risk or addressed a fraud event, detailing the steps you took and the outcomes achieved.

Highlight a particular dashboard you created, describing its objectives, the metrics it tracked, and how it enhanced decision-making for stakeholders. Focus on the value it offered and the positive feedback received from users.

Discuss your method of engaging with business partners to gather requirements and feedback. Mention any tools you use for collaboration or formal practices for periodic review of needs and adjustments of outputs based on their input.

Share your experience with big data technologies and methodologies you've applied to extract insights from large datasets. Explain how you transition those insights into actionable strategies that enhance business performance or client satisfaction.

Detail the steps you take in conducting a performance analysis, from data gathering and cleaning to analysis and reporting. Share key metrics or KPIs you focus on and how your findings have influenced decision-making processes.

Express your understanding of how automation can streamline workflows and reduce errors. Provide an example of an automated process you developed, the challenges it addressed, and the efficiency gains it delivered.

Discuss methods such as Lean, Six Sigma, or Agile that you've employed in process optimization. Provide examples of how these methodologies improved efficiency or reduced waste in previous roles, and quantify the results whenever possible.