Job details

Director of Operations - Healthcare Software

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Company Description

eDerm Systems is looking for an experienced Operations Lead to organize and oversee the daily operations of support, client relations, implementation & training. You will be the one to ensure that our business is well-coordinated and productive by managing its procedures and coaching its people. The Director of Operations will create the plan and build the appropriate team to see the plan through. The area of responsibility for this role is very wide and thus requires thorough knowledge of various company processes. Our ideal candidate has experience working directly for a healthcare software company, preferably an electronic health record (EHR) software platform.

This position will require extensive travel, 50% minimum.

Job Description

Own the client relationships to assure 100% satisfaction.
Ongoing communication with providers, practices, IDG operations team, IDG leadership, RCM, accounting, and vendors on day-to-day related activities concerning releases, features, support, etc.
Implement metrics to measure performance of relationships.
Manage the operations side of customer support and work with the support team to enhance both the provider and patient experience.
Oversee the team that trains practices for new implementations to ensure smooth and successful go-lives.
Oversee the team that provides ongoing training of all users and stakeholders.
Manage the operating functions of the business, ensuring the company runs with legality and conformity to established regulations.
Manage relationships/agreements with external partners/vendors.
Oversee marketing efforts to prospective practices.

Qualifications

Previous experience working for a healthcare software company, specifically Electronic Health Record (EHR) and Practice Management (PM).
Proven business operations experience managing areas such as client relations, customer service, training/implementation, external partners/vendors, compliance, practice relations, marketing and accounting.
Prior experience building, managing and developing various teams.
Exceptional organization and communication skills.
Technology savvy – Advanced Microsoft Office skills and knowledge of project management tools (Jira, MS Project, etc.), and able to identify new technology to support operations.
Previous project management experience surrounding go-lives
Previous experience working with accounting managing the budget.

Additional Information

Job Type:

Full-time
#LI-REMOTE
#LI-SF1

Experience:

5-8 years (Required)
Healthcare software (EHR and/or PM) experience (Required)

Education:

Bachelor’s Degree (Required)
MBA (Preferred)

eDerm provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Average salary estimate

$100000 / YEARLY (est.)

min

max

$80000K

$120000K

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What You Should Know About Director of Operations - Healthcare Software, Integrated Dermatology

At eDerm Systems, we're on the lookout for a passionate and driven Director of Operations in the Healthcare Software industry to join our dynamic team in sunny Boca Raton, Florida. This role is more than just a job; it's an opportunity to lead our operations strategy, ensuring that our software solutions create the best possible experience for both providers and patients. As the Director of Operations, you will oversee our daily activities in support, client relations, implementation, and training. Your knack for coaching and managing diverse teams will help us enhance our services and maintain high satisfaction levels among our clients. You’ll be the mastermind behind implementing metrics to measure performance and will be involved in on-the-ground training and support to ensure successful implementation of our EHR software. This role will require you to forge strong relationships with clients, team members, and external partners, all while keeping an eye on compliance with regulations. If you have a deep understanding of healthcare operations and are eager to roll up your sleeves and make an impact, we'd love to chat with you about your journey and how you can help shape the future at eDerm Systems. Remember, this position does involve considerable travel, as it is crucial to connect with our clients in-person. Join us and be a part of something big!

Frequently Asked Questions (FAQs) for Director of Operations - Healthcare Software Role at Integrated Dermatology

What are the responsibilities of the Director of Operations at eDerm Systems?

The Director of Operations at eDerm Systems holds a variety of key responsibilities, including managing client relationships to ensure 100% satisfaction, coordinating ongoing communication between team members and external partners, and overseeing both customer support and training teams for successful software implementation.