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Sr. Manager, Process Optimization - job 1 of 28

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The Go to Market (GTM) Optimization and Business Health team has a simple mission: we turn massive amounts of data into robust tools and actionable insights that drive business value and provide best in class experience to our money movement clients. Our team is working to build consolidated, strategic and scalable operational and analytics infrastructure to support best in class payments platforms.

Essential Functions

The Sr. Manager – Process Optimization will be responsible for managing client and business health monitoring for commercial, money movement, and value added services products. Specific activities may include:

Manage a team of monitoring analysts located across the globe
Serve as a liaison to strategic business partners to understand their needs and propose and build fit for purpose solutions
Develop monitoring and alerting tools from real-time and daily data feeds to monitor for client level alerts, performance drops, risk and fraud events, and rules violations
Build strategy and incident workflows that align with business needs and the team’s functional capabilities
Create tools and processes to monitor the team’s caseload to ensure appropriate investigation and resolution of identified risk and performance events
Automate alerts and workflows
Drive to understand the root problems, define analytical objectives and formalize data requirements for various types of dashboards and analyses
Design and launch robust and intuitive dashboards supporting best in class money movement client experience
Create and present analytic deliverables to colleagues in the analytics team, other internal stakeholders with varying degrees of analytical and technical expertise
Distill massive amounts of data across disparate data sources into efficient functional data repositories in a Big Data environment
Independently perform analysis to derive insights and render robust, thoughtful results
Compare client performance against industry best practices with a shrewd eye toward identifying performance and/or profitability improvement opportunity
Develop presentations of complex data and content for clients and stakeholders in an accurate, understandable, and engaging manner

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Average salary estimate

$105000 / YEARLY (est.)

min

max

$90000K

$120000K

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What You Should Know About Sr. Manager, Process Optimization, Visa

At our vibrant Miami location, we're on the lookout for a passionate Sr. Manager of Process Optimization to join the Go to Market (GTM) Optimization and Business Health team! Here, we thrive on transforming massive amounts of data into powerful tools and actionable insights that create significant business value for our money movement clients. In this dynamic role, you'll manage a team of monitoring analysts from around the globe, serving as a critical liaison to strategic business partners to understand their needs and curate tailored solutions. Your expertise will shine as you develop monitoring and alerting tools from real-time data feeds, ensuring we're always on top of client alerts and performance concerns. With your keen analytical mind, you'll build and execute strategies that align with our business goals while automating workflows to enhance team efficiency. A significant aspect of your job will be designing intuitive dashboards and presenting complex analytics in an engaging way to colleagues and stakeholders alike. If you love diving deep into data, identifying improvement opportunities, and delivering insightful solutions in a hybrid work environment, this is the perfect opportunity for you!

Frequently Asked Questions (FAQs) for Sr. Manager, Process Optimization Role at Visa

What are the primary responsibilities of the Sr. Manager, Process Optimization at the Miami location?

The Sr. Manager, Process Optimization at our Miami office will lead a team of monitoring analysts while overseeing client and business health monitoring for our money movement services. Key responsibilities include developing monitoring tools, building strategies for incident workflows, and automating alerts to enhance operational efficiency.