Sr. Manager, Product and Portfolio Operations - job 8 of 21

As a Sr. Manager, Product and Portfolio Operations at Visa, you will oversee change management and program management across the Value-Added Services priorities. Your duties will include identifying continuous improvement opportunities, leading strategic projects for product lifecycle transformation, developing transformation strategies, and fostering collaboration across various business units. You'll also guide product management teams in training programs, establishing mentorship initiatives, and ensuring effective communication regarding transformation goals.

To qualify for the Sr. Manager, Product and Portfolio Operations role at Visa, candidates must have over a decade of experience leading projects in product management, delivery, and operations, ideally within a consulting environment. Strong consensus-building skills and proficiency in change management are essential. A background in developing training programs and fostering collaboration among diverse teams will also set you apart as an ideal candidate.

The Sr. Manager, Product and Portfolio Operations plays a crucial role in transforming product lifecycle management at Visa by implementing change management initiatives that enhance product delivery and operations. You will drive projects that promote innovation and operational excellence, ensuring that best practices are adopted across the organization. Your insights and leadership will help the team navigate changes effectively, ultimately benefiting Visa's clients.

In the Sr. Manager, Product and Portfolio Operations position at Visa, you'll find a hybrid work environment that promotes flexibility and collaboration. While in-office days will be confirmed by your Hiring Manager, the culture encourages collaboration and innovation among diverse teams, allowing you to engage with your colleagues across various functions while making significant contributions to Visa's mission.

As a Sr. Manager, Product and Portfolio Operations at Visa, you'll have numerous opportunities for professional growth. You'll develop your leadership skills by guiding product management teams and facilitating mentorship programs. The position also offers a chance to shape training frameworks and onboarding processes, giving you the platform to influence the development of your colleagues while advancing your own career within the innovative world of payments.

When discussing your experience with change management, focus on specific projects where you successfully led transformation initiatives. Highlight your approach to collaborating with cross-functional teams and how you effectively communicated goals and progress to stakeholders, ensuring buy-in and successful adoption of changes.

To answer this question, share examples of how you've built relationships across various departments, emphasizing open communication, team-building activities, and regular check-ins. Illustrate how fostering a culture of collaboration has improved project outcomes in your previous roles, especially within a product management context.

Discuss your strategies for managing teams in a hybrid work setting, including the use of collaboration tools, maintaining regular team meetings (virtual and in-person), and setting clear expectations for deliverables. Share examples of how you've navigated challenges related to remote work while ensuring project objectives were met.

When answering this question, provide an overview of any training programs you've developed, outlining the content, training methods, and metrics used to measure effectiveness. Highlight your approach to integrating different needs and career stages within product management to ensure comprehensive learning outcomes.

Talk about the key performance indicators (KPIs) you use to evaluate change management success, such as stakeholder engagement, adoption rates, and overall project outcomes. Discuss how you adapt your approach based on data-driven insights and feedback from stakeholders.

When answering, narrate a specific project, detailing your role, the challenges faced, and the strategies you employed. Emphasize the results achieved and how the project aligns with the goals of the Sr. Manager role at Visa.

Share your insights on current challenges in product management, focusing on aspects like rapid technological advancements, changing customer needs, and competition. Offer your perspective on how a Sr. Manager at Visa can strategically address these challenges to drive success.

Discuss your communication strategy, outlining the importance of transparency, regular updates, and feedback channels. Highlight successful tactics you've employed in the past to keep everyone aligned and engaged during transformation efforts.

Talk about how a culture that encourages risk-taking, collaboration, and the acceptance of failure can foster innovation. Provide examples of how you've contributed to building such a culture within your teams.

In your response, envision the future of product management as being increasingly data-driven and customer-centric. Highlight the potential impact of emerging technologies and how a Sr. Manager at Visa can stay ahead of these trends to drive innovation.