Sr Sales Engineer, VISA Open Banking Solutions - job 8 of 21

As a Senior Sales Engineer at VISA Open Banking Solutions, your main responsibilities include supporting the entire sales process from project qualification through technical workshops. You will engage with clients, providing them with product expertise and advising on best-practice solutions. Additionally, you will educate customers on the US open banking landscape and Tink's capabilities, while collaborating with various departments, including Business Development, to tailor solutions for clients.

To be considered for the Senior Sales Engineer position at VISA Open Banking Solutions, candidates typically need a strong understanding of fintech and open banking concepts, along with technical expertise related to APIs and integrations. Professional experience in a sales or technical consultant role, especially in the US market, is essential. Additionally, familiarity with mobile app development flows and user experience optimization will set you apart.

The role of a Senior Sales Engineer at VISA Open Banking Solutions greatly impacts clients by acting as a trusted advisor that communicates complex solutions in layman's terms. You will not only help clients integrate with Tink's platform to fulfill their business needs but also ensure they understand the open banking landscape, ultimately fostering successful partnerships and driving business value for them.

Collaboration for a Senior Sales Engineer at VISA Open Banking Solutions involves working closely with Business Development, Product Managers, and Strategy Managers. You'll share insights from customer interactions, contribute to project tailoring, and assist in creating best practices. This cross-functional role emphasizes cooperation across departments to fuel innovation and ensure optimal client outcomes.

The Senior Sales Engineer position at VISA Open Banking Solutions is a hybrid role, allowing for both in-office and remote work flexibility. The specific expectation for in-office days will be discussed and confirmed by your hiring manager during the onboarding process, ensuring you have the best work-life balance while effectively serving our clients.

When answering this question, provide examples of projects you've worked on that involve open banking solutions. Discuss specific technologies or methods you've implemented, how you educated clients about these solutions, and the impact those projects had on their business.

Share your strategies for breaking down technical concepts into relatable terms. Discuss how you identify client needs, tailor your communication, and utilize tools like diagrams or real-life scenarios to enhance their understanding.

Identify key best practices such as actively listening, establishing strong relationships, and providing tailored recommendations. Discuss specific examples of how these practices have led to successful outcomes in previous roles.

Provide a specific example of a challenging project, detailing the obstacles faced—such as technical integration challenges or tight deadlines—and your approach to overcoming them. Highlight collaboration with teams and the successful resolution of client concerns.

Discuss the methods you use to stay informed, such as following industry news, attending conferences, participating in webinars, and engaging with professional communities. Highlight any particular resources you find valuable.

Explain how client feedback is crucial for refining product offerings and enhancing service delivery. Discuss specific processes you employ to gather feedback and how you collaborate with teams to incorporate insights into product development.

Discuss your approach to understanding different client needs, including conducting discovery sessions, gathering detailed requirements, and developing customized solutions. Provide examples that illustrate this adaptability in previous roles.

Mention relevant success metrics such as client satisfaction scores, implementation timelines, and conversion rates. Discuss how you utilize these metrics to gauge performance and iterate on future projects.

Describe your techniques for addressing client objections promptly and effectively, emphasizing active listening, empathizing with their concerns, and providing relevant information or alternatives that reinforce your proposed solutions.

Take this opportunity to articulate Tink's unique value propositions, such as innovative technology, specific features, and customer-centric focus. Relate this to how you effectively convey these differentiators to potential clients based on your experiences.