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Technical Project Manager

WarrCloud is a well-funded, high-growth startup that has pioneered a cutting-edge, machine-learning-enabled SaaS platform to automate warranty claims processing for automotive dealerships and OEMs. If you’re excited about working with an innovative, fast-growing company in the automotive software space, have a strong technical background, and enjoy leading complex projects, we’d love to hear from you!

As a Technical Project Manager, you will be joining a passionate, friendly, collaborative, and driven team. We use an agile methodology in the way that we work together and on our cloud-based application. To be successful in this role, you must be passionate about building an application that is extraordinary while working in an often ambiguous and ever-evolving business. In your role, you will help us prioritize and organize projects to build business value and satisfy our clients. You will work closely with cross-functional teams in Product, Engineering and IT, Service Delivery, and Customer Success. The ideal candidate will possess a strong technical background, excellent project management skills, and a deep understanding of integration with DMS platforms with the ability to translate business requirements into technical specifications and drive projects to completion. 

Top Reasons to Work with Us

  • 100% Remote opportunity
  • Competitive salary
  • Health care, 401k, and other benefits
  • Stable / Fast Growing / Exciting company
  • Chance to work with leading AI/ML technology
  • Awesome company culture!

What You Will Be Doing

The Technical Project Manager will report directly to the VP of Product in the Product Team. The Product Team is responsible for product planning, execution, and enhancements by gathering and prioritizing product and customer requirements, defining the product vision, and working closely with engineering, operations, and sales teams to ensure revenue and customer satisfaction goals are met. As a Technical Project Manager, your natural curiosity will drive you to uncover technical problems and will require the use of your abilities to find optimal solutions and facilitate regular communication between technical teams and non-technical stakeholders to ensure a clear understanding of project requirements, timelines, and deliverables.

Responsibilities

  • Drive projects to completion using agile techniques.
  • Lead new features and integrations pilots (Alpha, Beta) with client customers.
  • Understand Automotive fixed operations ecosystems and integrations.

What You Need for this Position

  • Ability to analyze project blockers to progress and coordinate quick resolution using your technical acumen and soft skills.
  • 5+ years of hands-on experience in Technical Project Management preferably in an Automotive Fixed Ops software  environment (integrating with CDK, DealerTrack, Reynolds).
  • Understanding of technical integrations and network security protocols (SSO, MFA, VPN) to lead technical integration project.
  • Strong team tasks organizing skills.
  • Familiarity with Jira and Confluence or other agile content management.
  • You thrive in a fast-paced environment.
  • You are a highly effective communicator with the ability to lead seamlessly across different teams.
  • A passion for completing projects.
  • Experience with Discovery, Definition, and quick iteration in an Agile environment.
  • Leading pre-production user trials in Alpha and Beta stage.
  • Understanding Application Programming Interfaces.

Nice to Have

  • Experience in automotive warranty or dealer management systems  (preferred).
  • Experience in Customer Relationship Management systems.
  • Led multidisciplinary teams.
  • Project Management Professional (PMP), Scrum, or equivalent certification,

  • As a valued employee, you will be able to enroll in benefits immediately upon hire that takes effect the first day of the month following your start date.
  • Free employee health insurance.
  • Generous Paid Time Off.
  • 401k with employer match.
  • We recognize 10 major holidays per year.
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CEO of WarrCloud
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Jim Roche
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Average salary estimate

$110000 / YEARLY (est.)
min
max
$100000K
$120000K

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What You Should Know About Technical Project Manager, WarrCloud

At WarrCloud, the excitement is palpable as we redefine the automotive landscape with our innovative machine-learning-enabled SaaS platform that streamlines warranty claims processing for dealerships and OEMs. We’re on the lookout for a dynamic Technical Project Manager who’s not just looking for a job, but rather an opportunity to shape the future with a passionate and driven group of professionals. If you have a strong technical background and thrive in a fast-paced, collaborative environment, you’ll find your place here. As a Technical Project Manager, you’ll be at the forefront of diverse projects, leveraging agile methodologies to drive success from inception to completion. You'll work directly with cross-functional teams, ranging from Product and Engineering to Customer Success, ensuring that we meet and exceed client expectations. Your analytical skills will help you navigate project blockers quickly, and your expertise in integrating with DMS platforms will facilitate seamless communication between technical and non-technical stakeholders. Here at WarrCloud, we value passion and innovation, and we’re dedicated to creating a company culture that is inclusive and engaging. We've got an awesome remote work environment, competitive salary, and comprehensive benefits, making it the perfect time to join our team. Are you ready to roll up your sleeves and dive into a realm filled with incredible opportunities? Join us at WarrCloud, where your contributions truly matter!

Frequently Asked Questions (FAQs) for Technical Project Manager Role at WarrCloud
What are the primary responsibilities of a Technical Project Manager at WarrCloud?

The Technical Project Manager at WarrCloud is essential in driving projects to completion using agile methodologies. Key responsibilities include leading new feature and integration pilots with clients, managing project timelines, and ensuring effective communication between technical teams and stakeholders. You will analyze project blockers, coordinate quick resolutions, and understand the automotive ecosystem to facilitate successful integrations.

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What qualifications are needed for the Technical Project Manager position at WarrCloud?

To excel as a Technical Project Manager at WarrCloud, candidates should have a minimum of 5 years of hands-on experience in Technical Project Management, preferably in an automotive Fixed Operations environment. A solid understanding of technical integrations, network security protocols, and tools like Jira and Confluence is crucial. Candidates should demonstrate strong organizational skills and the ability to communicate effectively across teams.

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How does WarrCloud support its Technical Project Managers in their role?

WarrCloud offers a supportive work environment for Technical Project Managers by promoting collaboration and communication. Team members have access to competitive salaries, generous paid time off, and a remote work arrangement that enhances work-life balance. Additionally, as part of a high-growth startup, Technical Project Managers have the opportunity to work with cutting-edge technology in an innovative field.

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What is the company culture like for the Technical Project Manager role at WarrCloud?

The company culture at WarrCloud is vibrant and inclusive, built around collaboration, passion, and innovation. As a Technical Project Manager, you’ll be joining a friendly and driven team, where your ideas and contributions are valued. The company is dedicated to creating a stimulating work environment, supporting career growth and professional development for all team members.

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What tools and methodologies does WarrCloud utilize for project management?

WarrCloud employs agile methodologies for project management, ensuring adaptability and efficiency in completing projects. The team uses tools such as Jira and Confluence to facilitate task organization and collaboration. Technical Project Managers are encouraged to implement agile techniques and promote best practices that drive project success and innovation.

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Common Interview Questions for Technical Project Manager
How do you prioritize projects as a Technical Project Manager?

When prioritizing projects, I assess urgency against business value, stakeholder needs, and resource availability. Utilizing tools like Jira can track progress and facilitate discussions with cross-functional teams to align priorities effectively.

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Can you describe a challenging project you managed and how you overcame obstacles?

In a previous role, I managed a project facing significant technical integration issues. I facilitated daily stand-ups to identify blockers and collaborated closely with engineers to devise solutions, which eventually led to timely delivery and improved stakeholder satisfaction.

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What experience do you have in the automotive industry?

I have over five years of experience working in the automotive software space, specifically with DMS platforms. During this time, I led multiple projects requiring strong industry knowledge and technical skills to integrate software effectively.

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How do you ensure clear communication between technical and non-technical stakeholders?

I ensure clarity by tailoring my communication style to the audience. I translate technical jargon into understandable concepts for non-technical stakeholders while also gaining their feedback. Regular updates and active listening play crucial roles in maintaining transparency.

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What agile techniques have you successfully implemented in your projects?

I’ve successfully employed iterative development, frequent feedback loops, and sprint retrospectives to reflect on progress and adapt to changes. These techniques have significantly improved team dynamics and project outcomes.

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How do you handle project changes or scope creep?

I address scope creep proactively by establishing a clear scope upfront and managing stakeholder expectations. When changes arise, I assess the impact on timelines and resources and communicate necessary adjustments to all parties involved.

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What tools do you find most helpful in project management?

I find Jira and Confluence incredibly useful for tracking project tasks and documentation. Additionally, tools like Trello for visual management and Slack for team communication enable me to enhance collaboration within the project team.

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Describe your approach to risk management in projects.

My approach to risk management involves identifying potential risks upfront and creating a risk register. I regularly analyze risks, develop mitigation strategies, and keep team members informed to minimize impact and ensure project continuity.

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How do you engage your team and maintain morale during challenging projects?

I engage my team by fostering an open environment where everyone feels comfortable sharing ideas and concerns. Celebrating small successes and providing regular feedback ensures morale remains high, even during challenging times.

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What strategies do you use to drive project completion?

To drive project completion, I set clear milestones, encourage team accountability, and maintain open lines of communication. Recognizing achievements and addressing roadblocks quickly keeps the momentum going and aligns everyone toward the common goal.

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Our mission at WarrCloud is to drive increased profitability for the dealer, and we do that through tech-enabling their warranty processing. —Jim Roche, Founder and Executive Chairman of WarrCloud

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EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
December 25, 2024

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