Project Manager - job 1 of 2

As a Project Manager at eJournalPress, you will oversee the implementation and management of software solutions for our esteemed customers. This includes facilitating configuration changes, troubleshooting issues, training clients, and acting as a liaison between customers and our development team to ensure that all requirements are met systematically and efficiently.

Candidates for the Project Manager role at eJournalPress should demonstrate strong problem-solving skills, excellent written and verbal communication abilities, and experience with customer service. A technical background, along with familiarity with Microsoft Office, HTML, CSS, and SQL, is preferred but not mandatory. It’s essential to manage multiple tasks independently while maintaining an advocate’s spirit for our customers.

eJournalPress is committed to the continual growth and development of its employees. We offer professional development opportunities, including meeting-free Friday afternoons, allowing our Project Managers the necessary time to focus on learning and applying new skills that benefit their role and career.

Upon joining eJournalPress as a Project Manager, you will undergo a thorough onboarding process that includes training on our software solutions, familiarization with company culture, and introductions to key team members. You’ll have a dedicated mentor to guide you through your early days, ensuring you are well-equipped to excel in your new role.

eJournalPress stands out as a fantastic workplace for Project Managers due to its focus on innovation, inclusivity, and personal growth. Employees are valued for their unique perspectives and contributions, and the company culture promotes collaboration, support, and a customer-centric approach to overcoming challenges.

In handling multiple projects simultaneously, it is crucial to prioritize tasks and leverage project management tools for organization. Communicating openly with stakeholders about timelines and regularly reviewing progress ensures that all projects are on track.

When faced with a complex client issue, I took the time to actively listen to their concerns, analyzed the root cause, and collaborated with my team to devise a solution. This approach reinforced trust and satisfaction with our service.

My communication style with clients is clear and empathetic. I focus on explaining technical concepts in a manner that is easy for non-technical clients to understand, ensuring that they feel comfortable and informed throughout our interactions.

I utilize project management software such as Trello and Asana for task tracking, alongside collaboration tools like Slack for efficient communication. These tools help keep the team aligned and projects moving forward smoothly.

Ensuring customer satisfaction starts by actively seeking feedback throughout the project lifecycle. I maintain regular check-ins with clients, address any issues promptly, and ensure they are informed of progress and changes to enhance their experiences.

To gather requirements, I conduct comprehensive meetings with clients to understand their needs fully. I also encourage open dialogue for clarification and follow up with summary documents to ensure alignment before moving forward.

In training clients on new software features, I develop tailored training sessions that focus on their specific needs and usage scenarios. I ensure that training is interactive and comprehensive, providing support materials for their reference afterward.

A successful project I managed involved coordinating a software deployment for a major publishing client. By implementing a structured project plan and maintaining clear communication, we delivered the project ahead of schedule and received positive feedback from the client.

My problem-solving process involves identifying the issue, brainstorming possible solutions, evaluating the best options, and implementing a plan. I always include feedback from affected parties to refine our approach and ensure the best outcome.

The most rewarding aspect of being a Project Manager is the ability to help clients achieve their goals. Seeing how our solutions can transform their operations and enhance their outcomes gives me immense satisfaction and drives my passion for this role.