HRIS Architect

As an HRIS Architect at Zoox, your primary responsibilities include leading the implementation of the ServiceNow HRSD module, coordinating across PEx stakeholders and technical teams, and ensuring the successful delivery of projects. You will manage enhancements and configurations while systematically tracking business requirements and providing project management support throughout the project lifecycle.

To be considered for the HRIS Architect position at Zoox, candidates should possess a Bachelor's Degree in HR, IT, Business, or a related field. Additionally, a minimum of 8 years of hands-on experience with ServiceNow, including at least 2 years focused on HRSD is essential. Certifications such as the Certified Implementation Specialist - Human Resources or Certified System Administrator are desired, along with solid project management experience.

The HRIS Architect plays a vital role at Zoox by optimizing and enhancing HR operations through effective implementation of ServiceNow solutions. By coordinating projects and translating business needs into technical requirements, you help ensure that the organization's HR processes are efficient, effective, and aligned with overall business goals, ultimately driving better employee experiences.

As an HRIS Architect at Zoox, you’ll receive a competitive compensation package that includes a base salary ranging from $172,000 to $190,000, Amazon Restricted Stock Units (RSUs), and potential sign-on bonuses. Additionally, you will enjoy a comprehensive benefits package including paid time off, health insurance, long-term care insurance, and various types of disability insurance.

For success as an HRIS Architect at Zoox, you should demonstrate strong project management capabilities, excellent problem-solving skills, and the ability to collaborate with diverse teams. Furthermore, your proficiency in ServiceNow HRSD, research-driven optimizations, and effective communication skills will significantly enhance your ability to bridge the gap between technical teams and stakeholders, ensuring successful project delivery.

In your response, highlight your specific experience with ServiceNow HRSD, detailing projects you've led and your familiarity with its core functionalities. Discuss how this experience equips you to handle the responsibilities of the HRIS Architect at Zoox, emphasizing your ability to manage system enhancements effectively.

You can emphasize your approach to gathering requirements through stakeholder interviews, focus groups, and surveys to better understand user needs. Mention your experience in translating these needs into functional specifications that inform technical development and design.

Outline a specific project, detailing the challenges encountered, the steps you took to address them—including collaboration with your teams and stakeholders—and the outcome. This will showcase your problem-solving abilities and resilience in high-pressure situations.

Discuss your preferred project management methodologies, such as Agile or Waterfall, and your experience in applying these during HRIS projects. Explain how you ensure project tasks are on schedule and how you prioritize deliverables while managing stakeholder expectations.

Discuss your methodology for collecting user feedback and identifying pain points within existing systems. Explain how you've previously recommended optimizations based on data analysis and user insights, demonstrating your proactive approach to continual improvement.

Provide examples from past experiences where you successfully led cross-functional teams, stressing the importance of clear communication, setting shared goals, and fostering collaboration among diverse groups, especially between technical and business units.

Talk about your knowledge of change management best practices, including communicating updates to stakeholders and providing user training. Share past examples where you successfully facilitated user adoption through strategic planning and engagement.

Mention specific project management tools such as JIRA, Trello, or Asana that you've used effectively. Explain how these tools help you stay organized, track progress, and ensure accountability among team members.

Discuss your conflict resolution strategies, emphasizing active listening, empathizing, and seeking consensus. Offer an example of a situation where you successfully mediated a dispute to the satisfaction of all parties involved.

Share your motivation for applying, focusing on your excitement about Zoox’s mission, the company's innovative culture, and how your skills align with the organization's needs. Express your enthusiasm for contributing to enhancing employee experiences through HR technology.