People Services Specialist - job 2 of 3

As a People Services Specialist at Zscaler, your main responsibilities will include providing an excellent employee experience through efficient inquiry management, overseeing employee requests via our internal ticketing system, managing daily HR data administration, and supporting cross-functional programs. You'll also help improve our People Ops department through various project-based initiatives, working closely with operations, payroll, and People & Culture teams.

To qualify for the People Services Specialist position at Zscaler, candidates should possess 3+ years of professional experience in HR administration management within Germany. A thorough understanding of labor law regulations, including employment documentation and lifecycle management, is essential. Additionally, experience with an HR system like Workday and fluency in both German and English are required to facilitate effective communication across the company.

At Zscaler, we invest in our employees' growth and development. As a People Services Specialist, you'll have access to education reimbursement options and opportunities to participate in cross-functional projects. Additionally, being part of the innovative People & Culture team will allow you to learn from industry leaders and contribute to the future of work while enhancing your own skills.

Zscaler is recognized as a Best Workplace in Technology and fosters an inclusive and diverse culture where every employee's voice is valued. As a People Services Specialist, you'll work in an environment filled with collaborative and passionate individuals, all unified by the common goal of creating a safe and innovative workspace. Our commitment to diversity, mobility, and work-life balance makes Zscaler a unique and supportive workplace.

Zscaler employs modern tools and systems to streamline HR processes, notably ServiceNow for managing employee requests and an HRIS for handling employee data. Familiarity with these systems, particularly with HR platforms like Workday, will greatly benefit prospective People Services Specialists, allowing them to contribute effectively from day one.

When answering this question, highlight your specific experiences with HR processes that align with German labor laws and regulations. Mention any relevant systems or software you've used, such as Workday, and illustrate how you effectively managed employee lifecycles from hire to retire.

To effectively prioritize employee requests, describe your methodology, possibly using the urgency and impact criteria. Also, provide examples where you successfully addressed high-priority issues while balancing the workload from the ticketing system, emphasizing your time management skills.

Discuss innovative ideas you could bring to the role, such as regular feedback mechanisms or improvements in communication methods. Highlight past experiences where your initiatives positively impacted employee satisfaction and contributed to a happy workplace.

Highlight your proactive approach to continuous learning in HR by mentioning credible sources, professional associations, or training you follow to stay updated on labor law changes and HR best practices. Share any courses or certifications undertaken that reflect your commitment.

When discussing a challenging HR issue, choose an example that showcases your problem-solving skills and ability to stay calm under pressure. Break down the situation, your approach, and the outcome, emphasizing the skills you utilized to navigate the challenge.

Articulate your understanding of how organizational culture facilitates employee engagement and retention. Share your ideas on building a strong culture at Zscaler and how you would strive to promote inclusivity and collaboration among teams.

Illustrate your background in managing HR projects, including any successes you've had in transforming HR processes. Discuss how you applied your organizational and teamwork skills, and any metrics or results that demonstrate your contributions.

Explain a logical approach to identifying, investigating, and resolving discrepancies in HR data. Mention the importance of attention to detail and collaboration with other departments, such as Payroll, to ensure data integrity.

Emphasize your admiration for Zscaler's mission to provide secure cloud solutions and foster an inclusive culture. Share your excitement about the innovative work environment and how your values align with Zscaler’s focus on diversity, equity, and inclusion.

Discuss specific techniques for improving HR processes—such as introducing automation, utilizing data analytics for decision-making, or enhancing processes through employee feedback. Provide examples from past experiences where these methods achieved successful outcomes.