Sr. Technical Writer

As a Senior Technical Writer at 6sense, you will be responsible for creating, editing, and publishing knowledge base articles and API documentation. You'll work closely with technical Subject Matter Experts to develop content that is not only clear and concise but also tailored to meet the demands of engineers and non-technical users. Additionally, you'll run-test API commands, troubleshoot, and ensure that all published content remains accurate and up-to-date.

To become a Senior Technical Writer at 6sense, candidates typically need a Bachelor’s degree in Technical Writing, Communications, or a related field, along with a minimum of 6 years of experience in technical writing. Extensive knowledge in writing API documentation and experience with content management systems are highly desirable. Familiarity with Agile/Scrum practices can also be beneficial.

Success for a Senior Technical Writer at 6sense is measured by the clarity, consistency, and accuracy of the API and knowledge base content they produce. Engagement metrics such as page views and user feedback scores are also closely monitored, along with the timeliness of content updates in response to product changes and customer inquiries.

At 6sense, you will work with various content management systems to publish your articles and documentation. You'll also utilize tools required for API testing and troubleshooting, ensuring you can deliver the most effective support content. Collaboration with technical teams may require additional specialized software.

The culture at 6sense is built on values of accountability, growth, and integrity. We foster a collaborative environment where everyone encourages one another to innovate and grow. Our employees enjoy a healthy work-life balance, generous benefits, and opportunities for professional development, making 6sense an ideal place for a Senior Technical Writer to thrive.

When creating API documentation, it’s essential to understand the end-user's perspective. Start by gathering requirements through discussions with Subject Matter Experts and potential users. Structure the documentation logically, using clear language, examples, and visual aids as needed to enhance understanding. Regular updates based on user feedback will also ensure reliability.

Prioritization is key when juggling multiple content projects. I use a combination of stakeholder input and content performance metrics to identify the most urgent and impactful pieces. Regular check-ins with teams help in understanding their needs, ensuring that I focus on high-value content that aligns with business objectives.

To ensure accuracy, I always collaborate closely with Subject Matter Experts during the writing process. I conduct thorough reviews and fact-checking before publication, and I also value user feedback post-release to identify any inaccuracies. Implementing a structured review process within the team is also crucial.

I have extensive experience with various content management systems, where I manage the workflow from content creation to publication. I ensure all content adheres to site standards, and I often train team members on best practices for content management, enabling smoother operations within the team.

In my previous role, I encountered a significant challenge when a new software update necessitated rewriting a substantial portion of our documentation. I coordinated with the development team for timely insights, established a content timeline, and allocated resources appropriately to ensure that we met our deadlines while maintaining quality.

I stay updated with trends in technical writing by engaging with industry blogs, attending webinars, and connecting with other professionals through networks and forums. Continuous learning is vital, so I also take advantage of training sessions and certifications that focus on the latest documentation tools and techniques.

I believe my extensive experience in technical writing, combined with my strong communication skills and ability to translate complex concepts into user-friendly documentation, make me an excellent fit for 6sense. I'm passionate about supporting users and thrive in dynamic environments, aligning closely with the values and mission of 6sense.

When writing for different audiences, I tailor the content based on their technical proficiency and needs. For technical audiences, I may include in-depth technical details, while for non-technical users, I focus on high-level explanations with clear examples. Researching audience personas helps in crafting the most effective messaging.

For documentation reviews, I implement a peer review process where team members review one another's work based on established guidelines. I also encourage feedback from both technical and non-technical users to ensure the content is comprehensive and user-centric before final publishing.

My experience with agile methodologies involves collaborating directly with cross-functional teams in short sprints. This allows for the timely iteration of documentation based on rapid product changes. I appreciate the flexibility that agile brings and ensure that documentation is updated continually to match the pace of development.