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Specialty Representative, Eye Care -Western New York - job 2 of 2

Company Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on XFacebookInstagramYouTubeLinkedIn and Tik Tok.

Job Description

This role is field-based, and candidates should live within a reasonable distance from the primary city. Talent will be hired at a level commensurate with experience.

  • Deliver sales performance, brand KPIs, financial targets, marketing objectives, etc. to meet or exceed on those objectives.
  • Create pre-call plan objectives and execute post-call evaluation to continuously improve sales performance. Effectively handle objections, misunderstandings, concerns and consistently gain logical and reasonable calls to action to close on every sales call.
  • Proactively and continuously aspire to serve customer needs, customer expectations and challenges to build trusted customer relationships and to achieve win-win agreements between AbbVie and customers.
  • Develop and execute a call plan that achieves set call metrics and optimizes coverage and frequency to key customers to maximize access and sales opportunities.
  • Continuously build understanding on customer needs and expectations, territory market landscape, competitors, market segments/dynamics, accounts, disease, product, clinical and sales expertise and share this market intelligence information with in-field team, brand team and sales manager to achieve alignment, to anticipate environmental changes and challenges and to optimize brand strategy and its execution.
  • Differentiate AbbVie’s value proposition with health providers assigned and identify, develop, and maintain disease state experts and speakers/advocates to maximize brand performance.

Qualifications

  • Bachelor’s degree in health, sciences, pharmacy or business-related field preferred or relevant and equivalent industry experience required
  • Relevant and equivalent industry experience required in lieu of a bachelor’s degree is at least five (5) years of experience with three (3) or more years of experience within the pharmaceutical/health/science industry preferred and a high school diploma/GED required
  • Demonstrates in-depth scientific, therapeutic, product, and competitive knowledge and is recognized as an expert resource by all relevant stakeholders. Strong business acumen and proficient use of business tools; possesses strategic and critical thinking capabilities.
  • Proven track record of success in selling and solid presentation skills. Operates effectively in a matrix environment. Proactively identifies customer style / behavior and quickly adapts to all aspects of selling approach. Understands and leverages findings to develop sales strategies.
  • Offers innovative ideas and solutions to maximize business opportunities to address challenges. Provides impact with ideas for the larger organization and anticipates and responds to changes.
  • Influences others and is viewed as a credible and respected role model and resource among peers. Builds collaborative partnership with district colleagues and matrix team, etc.
  • Leads by example; Consistently displays positive behaviors and peer coaching through changing and challenging environments. Documented success in leadership and support role of increased responsibility at the district, region and/or organizational levels.
  • Preferred: Proven track record of success in sales performance within respective therapeutic areas. Commercial pharmaceutical industry experiences such as physician/account-based selling, training, managed health care or marketing preferred. English language proficiency verbally and in writing (for all non-English speaking countries).
  • Driving a personal auto or company car or truck, or a powered piece of material handling equipment.
  • Valid driver’s license and ability to meet safe driving requirements.
  • An essential requirement of your position is to satisfy all applicable health care industry representative (HCIR) credentialing requirements to gain and maintain entry into facilities and organizations that are in your assigned territory. You must also be in good standing and/or eligible to obtain these credentials.
  • These HCIR credentialing requirements may include, but are not limited to, background checks, drug screens, proof of immunization/vaccination for various diseases, fingerprinting and specific licenses required by individual state or cities. Please remember that you are solely responsible for ensuring that you satisfy all HCIR credentialing requirements and for any associated liability for failing to do so. AbbVie has resources available to you to help answer questions you may have.

Key Stakeholders 

External: Specialty Physicians in Therapeutic brand area, pharmacists, nurses, others depending on brand plan.
Internal: In-field team members, Sales Management (i.e. DSM), Marketing Management, Training, Customer Excellence, & Brand Plan stakeholders.

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​​

​​

  • The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.​​

  • We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​​

  • This job is eligible to participate in our short-term incentive programs. ​​

​​

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. ​

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion.  It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html 

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html

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Average salary estimate

$85000 / YEARLY (est.)
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$70000K
$100000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Specialty Representative, Eye Care -Western New York, AbbVie

At AbbVie, we're on a mission to revolutionize health care, and we're looking for an enthusiastic Specialty Representative for Eye Care to join our team in Buffalo, NY. In this field-based role, you'll become a crucial part of our journey to deliver innovative medicines that tackle serious health issues and provide meaningful solutions. Your primary responsibility will be to drive sales performance while achieving key performance indicators and financial targets. You'll craft pre-call plans, conduct post-call evaluations, and adapt your strategies based on customer feedback to continuously improve outcomes. We value building strong, trusted relationships with healthcare providers, so your knack for understanding customer needs will be paramount. The opportunity to lead conversations, close sales effectively, and share critical market insights will be part of your daily routine. This role demands an individual who remains proactive in facing challenges, while also being equipped with a solid understanding of the competitive landscape and disease state expertise. If you have a passion for eye care and a proven track record of success in the pharmaceutical industry, we want to hear from you! Join us at AbbVie, where you can impact lives and collaborate with dedicated professionals focused on delivering the best care possible.

Frequently Asked Questions (FAQs) for Specialty Representative, Eye Care -Western New York Role at AbbVie
What are the main duties of the Specialty Representative for Eye Care at AbbVie?

The main duties of the Specialty Representative for Eye Care at AbbVie include delivering outstanding sales performance by meeting brand KPIs and financial targets, planning and executing calls efficiently, building trusted relationships with healthcare providers, and continuously gathering market intelligence to enhance brand strategy and execution.

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What qualifications do I need to apply for the Specialty Representative position at AbbVie?

To apply for the Specialty Representative role with AbbVie, candidates typically need a Bachelor’s degree in a related field such as health or sciences, or equivalent work experience. Additionally, at least five years of relevant industry experience, including three years in the pharmaceutical or healthcare arenas, is preferred.

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How can a Specialty Representative at AbbVie improve their sales performance?

A Specialty Representative at AbbVie can improve their sales performance by actively listening to customer needs, adapting their selling strategies throughout the sales process, conducting thorough pre-call planning, and executing effective post-call evaluations to gain insights and address objections from healthcare providers.

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What kind of training or resources does AbbVie provide to new Specialty Representatives?

AbbVie provides extensive training and resources for new Specialty Representatives, focusing on product knowledge, market dynamics, and sales strategies. The training includes both initial onboarding and ongoing development to ensure that representatives are well-equipped to succeed in their roles.

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What are the career advancement opportunities for a Specialty Representative within AbbVie?

Career advancement opportunities for a Specialty Representative within AbbVie are plentiful. Employees can grow into higher-level sales management positions, specialized therapeutic areas, or cross-functional roles within marketing, training, or customer excellence, allowing for professional development and progression.

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Common Interview Questions for Specialty Representative, Eye Care -Western New York
What strategies would you use to meet sales targets as a Specialty Representative?

I would focus on developing a deep understanding of the products and the needs of the healthcare providers in my territory. By utilizing customer relationship management tools effectively, creating tailored sales strategies, and continuously adapting based on feedback and sales performance data, I would strive to meet and exceed sales targets.

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Can you describe your experience with customer relationship management?

Throughout my career, I have used various customer relationship management tools to track interactions, manage data, and analyze outcomes. I ensure proactive communication with healthcare providers and utilize insights from the CRM to refine my sales approach and foster stronger relationships.

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How do you handle objections during sales calls?

Handling objections effectively involves active listening to understand the customer's concerns fully and responding with logical, well-prepared solutions. I would ensure each concern is addressed directly, providing evidence or examples that align with the healthcare provider's needs.

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What do you know about AbbVie's products in the Eye Care sector?

I understand that AbbVie's Eye Care portfolio focuses on innovative treatments that address significant health challenges. By keeping up with the latest clinical data and breakthroughs, I can confidently discuss the value of AbbVie's offerings and their impact on patient outcomes.

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Describe a time when you exceeded your sales goals.

In my previous role, I exceeded my sales goals by 30% through implementing a targeted outreach strategy, leveraging market insights, and collaborating closely with key opinion leaders to establish trust and product credibility within my region.

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How would you approach developing a call plan for a new territory?

I would begin by researching the territory, identifying key healthcare providers, and understanding their needs and challenges. From this information, I would create a call plan prioritizing high-impact opportunities while ensuring adequate coverage of all relevant accounts.

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What motivates you to succeed in a sales role?

I am deeply motivated by the opportunity to make a significant impact on patient care. Knowing that each successful sale can lead to better health outcomes encourages me to pursue excellence diligently and consistently in my sales role.

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How do you stay informed about industry trends and developments?

I stay informed about industry trends by regularly reading pertinent journals, attending conferences, and participating in webinars. This enables me to remain knowledgeable about changes in the healthcare landscape and adjust my sales strategies accordingly.

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In what ways do you build trust with your clients?

Building trust involves transparency, consistency, and delivering on promises. I focus on being responsive to my clients, providing reliable information, and fostering open communication to establish credibility and long-lasting professional relationships.

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What role does teamwork play in the success of a Specialty Representative?

Teamwork is vital in a specialty role, as collaborating with colleagues within AbbVie, such as sales management, marketing, and training teams, allows for better strategy alignment, sharing of best practices, and ultimately drives successful outcomes for the company and our clients.

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AbbVie’s mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas: i...

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DATE POSTED
March 21, 2025

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