Dealer Relations Consultant

As a Dealer Relations Consultant at Affinitiv, you will be responsible for building and maintaining trusted relationships with dealer group clients, providing consultative sales and support, managing the full client lifecycle, and ensuring clients achieve their marketing and sales goals. You'll also leverage your expertise in our platform to assist clients and monitor their performance metrics, addressing any concerns that may arise.

To excel as a Dealer Relations Consultant at Affinitiv, candidates should have strong communication skills, a deep understanding of the automotive industry, and a passion for driving client success. Experience in account management and familiarity with marketing solutions, especially in the automotive space, are highly beneficial.

Affinitiv ensures that Dealer Relations Consultants are well-supported by providing comprehensive training on our platform's capabilities, facilitating collaboration with internal teams, and offering resources for client success. This holistic support allows consultants to deliver White Glove Service to their dealer groups and keep them informed of the latest industry trends.

The onboarding process for new Dealer Relations Consultants at Affinitiv involves extensive training on both the company's products and the automotive market landscape. You’ll receive guidance on client relationship management techniques and have the opportunity to shadow experienced consultants to gain real-life insights on managing dealer relationships effectively.

Dealer Relations Consultants at Affinitiv have numerous avenues for career growth, including the potential to advance to supervisory roles, transition into product management, or specialize further within the client success team. The company values continuous learning and development, providing resources for career progression.

When answering this question, focus on specific instances where you've successfully established trust with clients, highlighting your communication strategies and understanding of the automotive industry. Discuss any metrics or impact your efforts had on client satisfaction or retention.

Explain your approach to task management, emphasizing techniques like using to-do lists, prioritizing based on urgency and importance, and utilizing digital tools to keep organized. Providing a real-world example of how this has worked for you in the past can strengthen your response.

Share your commitment to continuous learning, whether through industry publications, webinars, conferences, or networking with professionals in the field. Mention specific resources you find valuable and how this knowledge has benefited your previous roles.

Demonstrate your conflict resolution skills by describing a structured approach to addressing client concerns, such as listening, empathizing, investigating the issue, and presenting viable solutions. Share a specific instance where you successfully resolved an issue with a client and improved the relationship.

Discuss the importance of both formal and informal feedback channels, such as surveys, follow-up calls, or face-to-face meetings to gather insights on client satisfaction. Elaborate on how you implement this feedback to enhance service delivery.

Emphasize that effective collaboration is essential for delivering comprehensive solutions to clients. Explain how cross-functional teamwork can lead to better problem-solving and enhanced service offerings, backed by your previous experiences working in team settings.

Provide a specific example where you analyzed a client's needs, recommended changes or solutions, and then saw positive results such as increased sales or improved marketing effectiveness. Quantitative results will make your story even more compelling.

Demonstrate your preparedness by researching Affinitiv’s offerings thoroughly. Highlight how these solutions align with client needs and how you've engaged with similar tools in your past experiences, showing your readiness to hit the ground running.

Explain your approach to training sessions, such as tailoring content to client experience levels, incorporating interactive elements, and soliciting feedback to enhance future sessions. Providing examples of successful training sessions will further validate your response.

Articulate your intrinsic motivation, such as a genuine passion for helping clients succeed, the satisfaction of building strong relationships, and a love for the automotive industry. Share any personal goals that align with the responsibilities of the role.