Director, Global Sales

As a Director, Global Sales at Airwallex, your primary responsibilities include establishing and scaling a high-performing sales hub in Bangalore, defining the commercial strategy, overseeing sales teams focused on driving revenue from global SMEs, and ensuring that sales targets are achieved consistently. Collaboration across regions and optimizing sales processes are crucial aspects of this role.

For the Director, Global Sales position at Airwallex, candidates should have 12-15 years of experience with at least 5 years leading large global sales teams. Experience in scaling international sales operations, especially in SaaS or fintech sectors, is preferable. Strong communication skills and familiarity with CRM tools like Salesforce are essential to succeed in this role.

Airwallex emphasizes talent development for the Director, Global Sales role by creating structured pathways through coaching, mentoring, and performance feedback. You will have the responsibility to cultivate career growth for your team, ensuring that they are supported and equipped to reach their fullest potential.

The working environment for the Director, Global Sales at Airwallex is hybrid, requiring a minimum of four days per week in the Bangalore office. This setup fosters collaboration and engagement, ensuring you can effectively lead your team and connect with other global teams, maximizing productivity and performance.

The Director, Global Sales will play a pivotal role in Airwallex's growth by directly contributing to revenue generation through the establishment of a successful sales hub. Your strategic direction will influence multiple regions, ensuring alignment with global market priorities, ultimately leading to sustained growth and success for the company.

To build a high-performing sales team, I would focus on hiring the right talent, establishing clear performance metrics, providing ongoing training and support, and fostering a culture of open communication and recognition. Empowering team members through personal development opportunities is also key to driving success.

Success for the global sales hub in Bangalore can be defined by achieving and surpassing the set sales KPIs, ensuring team engagement and retention, and expanding market reach among SMEs. Regular performance reviews and alignment with global strategies will also be critical in measuring success.

Cross-functional collaboration requires building strong relationships across teams. I would foster open lines of communication, hold regular strategy alignment meetings, and use collaborative tools to ensure that everyone is working towards common goals, enhancing overall efficiency and performance.

In my previous roles, I successfully implemented scalable sales strategies, established international hubs, and adapted processes to fit diverse markets while maintaining efficiency. My experience has taught me the importance of understanding local nuances while aligning them with overarching company goals.

I have extensive experience using CRM tools like Salesforce to streamline sales operations. These tools enable effective tracking of leads, insights into customer behavior, and automating tasks, which ultimately leads to improved productivity and data-driven decision-making.

Handling underperformance involves promptly identifying issues, engaging in one-on-one discussions to understand barriers, and jointly formulating improvement plans. I believe in providing support through training and resources while setting clear performance expectations to encourage growth.

Key metrics to track include sales revenue, conversion rates, the number of qualified leads generated, and overall pipeline health. Additionally, monitoring team engagement and churn rates can provide insights into the health of the sales organization as a whole.

I have developed programs focused on mentoring and training that assist team members in enhancing their skills and achieving career advancement. It's crucial to understand each person's career aspirations and align them with the opportunities available within the organization.

I would adapt sales strategies by conducting thorough market research, understanding local business cultures, and tailoring our value proposition to resonate with the specific needs of each region. Utilizing local insights ensures that our approach is relevant and effective.

As a sales leader at Airwallex, I'm motivated by the opportunity to drive significant revenue growth and make a lasting impact in the global financial services landscape. The challenge of building a successful sales team and the satisfaction that comes from helping businesses thrive with our solutions truly inspires me.