Operations Associate (Part-Time) - Westfield Topanga - job 1 of 2

As an Operations Associate at Alo Yoga, your primary responsibilities include executing inventory management processes to maximize accuracy, supporting operational functions such as receiving and processing shipments, and maintaining strong visual standards on the sales floor. You'll collaborate with the Operations & Visual Management team to ensure optimal store operations.

To qualify for the Operations Associate position at Alo Yoga, you should have at least 1 year of experience in a client-centric, sales, and operational environment. You should also be physically capable of constant movement in the store, lifting up to 50 pounds and standing for shifts, while embodying a passion for exceptional customer service.

As an Operations Associate at Alo Yoga, you can expect a vibrant and energetic work environment that encourages teamwork and collaboration. The role requires you to be actively engaged on the store floor and to contribute to a safe, organized, and inviting atmosphere for both clients and staff.

Alo Yoga offers a comprehensive benefits package for its Operations Associates, including a generous employee discount, competitive health plans, a 401K with company matching for full-time employees, and access to Alo Moves—a platform offering hundreds of streaming fitness and yoga classes. Additionally, there are monthly store incentives and a clothing allowance.

Part-Time Operations Associates at Alo Yoga are expected to work up to 30 hours per week with a minimum shift of 4 hours. Flexibility is important, especially during peak times like the holiday season. Being available for shifts during the blackout period is a requirement as the store operates at its busiest during this time.

When discussing your experience in inventory management, highlight specific processes you've implemented to enhance accuracy and efficiency. Mention any tools or software you used and how your efforts reduced discrepancies or shrinkage.

Explain your ability to assess tasks by urgency and impact. Share an example of how you've effectively managed time and prioritized duties in the past, demonstrating your organizational skills and ability to remain focused under pressure.

Discuss your approach to customer interactions, emphasizing active listening and problem-solving. Provide an example of a time you went above and beyond to meet a customer's needs, and explain the positive outcome.

Speak about your eye for detail and past experiences where you executed visual merchandising strategies effectively. Highlight any specific visual standards you've implemented or enhanced, and how they impacted sales or customer experience.

Provide a specific example of a challenge you faced in a past role. Describe the situation, your theory of the problem, the steps you took to address the issue, and how you ensured it wouldn’t happen again, showcasing your proactive approach to problem-solving.

Reflect on your passion for retail and customer service. Discuss your desire to contribute to a team, your love for the brand, and how you believe that a great operational backbone enhances overall store performance.

Describe any systems or tools you use for organization, such as lists or technology. Share a past experience where staying organized helped you meet deadlines and effectively support team operations.

Demonstrate your knowledge of Alo Yoga’s commitment to mindful movement and how it impacts the community. Connect this knowledge to your own values and how you see yourself contributing to this mission as an Operations Associate.

Discuss your conflict resolution skills and approach to diffusing tense situations. Provide a hypothetical or real-world scenario where you calmly addressed a customer's concern, leading to a positive outcome.

Highlight key traits such as attention to detail, strong communication, teamwork, and a customer-centric focus. Emphasize how these qualities contribute not just to the role but to the overall success of Alo Yoga.