IT Analyst

Job Title: IT Analyst

Job Level: IT4
Date Posted: March 21, 2025
Closing Date: April 1, 2025
Job Type: Full-time Permanent
Category: Internal/External Opportunities

Location: Calgary

We power Alberta. Our transmission lines deliver electricity to millions of Albertans 24 hours a day, seven days a week. When you’re on our team, you’re supporting our province’s homes, farms, businesses and industries by providing safe, reliable and cost-effective service. Whether working in the field or in the office, every AltaLinker contributes to keeping the lights on.

As a member of the Berkshire Hathaway Energy family, we are part of a global group of companies delivering sustainable electricity and utility services to customers worldwide. Our exceptional customer service, commitment to the environment, and world-class safety record makes us a leader in our industry.

Today, the transmission system is more important than ever. As we connect new sources of renewable energy to the grid and support Alberta’s energy transition to net-zero emissions, AltaLink’s transmission system is the backbone of the changing electricity system. With our head office in Calgary, and regional offices in Greater Edmonton, Red Deer and Lethbridge, we have central and southern Alberta covered.

We offer work with meaning, incredible opportunities for development, work life balance and opportunities to contribute to your community.  Join our team! 

Job Description:

Reporting to the Manager, Service Management, the IT Analyst is responsible for creating, sustaining, maintaining, monitoring and reporting on IT hardware and software asset inventories, including license and certificate management, and other technology analysis and support. These activities will include creating, monitoring and sustaining data records related to systems and assets, levels of usage, and reporting to support IT operations, audit, and regulatory requirements. This position will also support the operation and enhancements to ITSM and CMDB.

Responsibilities:

• Create, collect, maintain and monitor a comprehensive and accurate records of IT hardware and software assets, including asset type, warranty information, maintenance schedules, license usage, renewal dates, costs and volumes, certificates, meeting rooms, and telephony assets.
• Report on inventory levels, trends, and usage patterns to forecast future inventory needs and associated costs.
• Engage with IT service provider(s) and other business units to determine inventory needs, failure rates, lifecycles and ensure timely reporting and data is available related to IT assets.
• Implement and maintain inventory control systems and procedures to enable monitoring of usage and data driven decision making.
• Conduct regular inventory counts, audits, reporting and reconcile discrepancies.
• Support evidence collection and organization for CSOX & ISMS controls.
• Review requests for software or hardware changes within the established guidelines of the IT department. 
• Conduct regular inspections, tests, audits and reporting of technology assets to ensure optimal performance and adherence to standards.
• Support suppliers and vendors on the install new equipment.
• Participating in IT processes and procedures maintenance and enhancements, including ITSM and CMDB.  

Qualifications:

• Bachelor’s degree or diploma in information technology or a related field.
• Minimum 3 years IT experience, including at least 1 year of hardware and/or software inventory management experience.
• Proven ability/experience in the above noted responsibilities.
• Requires a strong skillset in Microsoft Office tools, including Excel, Power BI, and other data analysis and reporting tools.
• Proven ability to effectively capture, analyze and report on IT data, including ability to prepare and present reports.
• Experience with inventory management software and tools.
• Familiarity with ITIL v3/4 methodologies for IT systems and asset management.
• Experience with ITSM tools (ServiceNow) and CMDB data related IT service delivery.
• Understanding of system monitoring and license management tools such as SolarWinds and ServiceNow is an asset.
• Aptitude toward identifying continues improvement opportunities through data driven decision making.
• Demonstrated ability to adapt and continuously learn within a dynamic environment.
• Effective communication (written and verbal) and interpersonal skills to interface with team members and customers to promote positive outcomes.
• Demonstrated focus on customer service and end-user experience.
• Proven track record of good attendance and performance. 

Notes:

Internal candidates can submit their resume internally via https://referrals.workable.com/altalink/jobs/

External candidates can submit their application via Workable externally at AltaLink - Current Openings (workable.com).

AltaLink employees should be aware that we may contact your manager during the selection process.  Some positions may require job specific assessments, regular criminal record checks, additional AltaLink training, medical assessments, annual drivers abstract, and drug tests.  Please contact the Hiring Manager or Recruiter for further clarification if required.

We thank all candidates for their interest in a career with AltaLink. Due to the high volume of applications, we will only be contacting candidates being considered for an interview. We sincerely appreciate all interest and invite all candidates to follow us on LinkedIn, Facebook and/or X.

In proceeding with your application, you will be required to submit personal information to AltaLink through our applicant tracking service provider and this information will be accessible to AltaLink personnel involved in AltaLink’s hiring processes.  AltaLink also relies on third parties to assist in the hiring process and your information may be provided to them for this purpose. In the application process, AltaLink will require you to provide consent to the collection, use, and storage of your personal information for these purposes.

At AltaLink, we celebrate diversity and inclusion. We are committed to fair employment practices, and all qualified applicants will receive consideration for employment regardless of race, religious beliefs, colour, gender, gender identity, gender expression, physical disability, mental disability, age, ancestry, place of origin, marital status, family status, source of income, sexual orientation or any other category protected by applicable provincial or federal law.

For eligible positions AltaLink offers optional hybrid work that provides flexibility between working from home and the office.

• Extended Healthcare Plan (Medical, Disability, Dental & Vision)
• Spending Accounts
• Competitive Compensation and Bonus Plan
• Defined Contribution Pension Plan and Group RRSP
• Group Life Insurance
• Hybrid Work Schedule for Eligible Roles
• Employee Assistance Program
• Vacation, Earned Time off, Birthdays Off Work and 13 Recognized Holidays
• Tuition Reimbursement
• Social Club
• Onsite Parking and Onsite Gym
• Wellness Programs