Principal Product Manager - job 1 of 3

The Principal Product Manager at Axon oversees the full product lifecycle of the Axon Interview, which includes defining the product vision and roadmap, understanding user workflows, and ensuring smooth collaboration across various departments. This role plays a critical part in designing integrated AV systems and driving innovations that will enhance the experience of law enforcement professionals.

To qualify for the Principal Product Manager role at Axon, candidates should have at least 10 years of product management experience in enterprise hardware/software solutions or AV technology, along with a bachelor's degree in engineering or related fields. Strong technical fluency and experience with AV solutions are also important, as well as exceptional customer empathy and the ability to manage product lifecycles effectively.

The Principal Product Manager contributes to public safety by ensuring that the Axon Interview technology is robust, intuitive, and trusted by law enforcement agencies. By leveraging cutting-edge technology, this role helps in the development of solutions that facilitate effective evidence capture and management, ultimately supporting justice and transparency in community safety efforts.

Yes, candidates for the Principal Product Manager position at Axon should be prepared to travel up to 20% of the time. This travel may include visits to customer sites and cross-functional meetings, ensuring product alignment with stakeholder needs and operational requirements in law enforcement.

At Axon, the Principal Product Manager can expect a collaborative team environment that emphasizes diverse perspectives and values each member's contributions. As part of one of Axon's fastest-growing solution areas, this role will frequently engage with cross-functional teams including engineering, design, sales, and customer support to deliver high-quality products that enhance operational efficiency.

When answering this question, focus on specific projects where you led an AV technology product from conception through launch. Highlight your roles in gathering requirements, partnering with engineers, and making design decisions that balance user needs with technical feasibility.

In your response, emphasize your use of data-driven methodologies like user feedback, market research, and product KPIs to prioritize features. Explain your thought process in balancing immediate user needs against long-term product goals.

Share your approach to engaging with customers, such as conducting interviews, user testing, and surveys. Highlight the importance of establishing rapport and understanding customer workflows to inform product decisions effectively.

Use the STAR method to outline a relevant scenario where you successfully navigated conflict within your team. Focus on how you communicated effectively, facilitated dialogue, and reached a consensus that aligned with the project goals.

Discuss your methodology for assessing existing systems and workflows before product development. Highlight the importance of collaboration with engineering teams to ensure smooth integration, compliance, and user trust in the final product.

Explain the specific KPIs you track related to user adoption, quality, and customer satisfaction. Discuss how you utilize these metrics to drive product iterating decisions and enhance overall user experience.

Share your strategies for staying current with technological advancements, such as attending industry conferences, engaging with thought leaders, and participating in continuous learning to ensure you can effectively guide your team's technical discussions.

Discuss your past experiences in developing and executing go-to-market strategies. Showcase an instance where your plan led to successfully launching a product in the market, along with metrics that demonstrated its impact.

Outline the steps you would take to create a product roadmap, including stakeholder consultations, market analysis, and user feedback. Emphasize the need to remain adaptable as market demands change.

This is an opportunity to articulate your passion for public safety and technology. Align your skills and experience with Axon's mission to Protect Life, and highlight how you can make a meaningful contribution to the company.