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Patient Access Associate, Cardiology, $1000 Bonus, FT, 8:30A-5P

Sign-On Bonus: Up to $1,000Baptist Health South Florida is the region’s largest not-for-profit healthcare organization with 12 hospitals, more than 28,000 employees, 4,500 physicians, and 200 outpatient centers, urgent care facilities, and physician practices spanning across Miami-Dade, Monroe, Broward, and Palm Beach counties. Baptist Health has internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences. Baptist Health is supported by philanthropy and committed to its faith-based charitable mission of medical excellence.Our mission, vision, and values make us who we are at Baptist Health and are at the center of everything we do. At Baptist Health, we positively impact the human experience for patients, employees, and physicians. Our success comes from a culture of quality and dedication that is instilled into every member of the Baptist Health family.This year, and for 24 years, we’ve been named one of Fortune’s 100 Best Companies to Work For, based on employee feedback. We’ve also been recognized as one of America’s Most Innovative Companies and People Magazine included us in 50 Companies That Care. Based on the U.S. News & World Report 2024-2025 Best Hospital Rankings, Baptist Health is the most awarded healthcare system in South Florida, with its hospitals and institutes earning 45 high-performing honors.But really, the reason we’re excited to come to work is the people.Working together, we form personal connections with our colleagues that are stronger than most of us have experienced at other jobs. We develop caring relationships with our patients and their families that go beyond just delivering healthcare. After all, we know what it’s like to be in their shoes. Many of us have been patients here and have had family members as patients here. We’re committed to delivering quality care in the most compassionate way possible because we feel a personal stake in the outcomes. When it comes to caring for people, we’re all in.Description:The incumbent will be responsible for coordinating patient flow, timely processing, maintaining knowledge and deployment of practices used within the department/physician practice/hospital to address patient questions or concerns. Maintaining knowledge of insurance requirements, Baptist Health South Florida (BHSF) pricing, financial assistance options, and overall BHSF Revenue Cycle operations. Practices the BHSF philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members.Qualifications:Degrees:· High School Diploma, Certificate of Attendance, Certificate of Completion, GED or equivalent training or experience required.Additional Qualifications:• Complete and pass the Patient Access training course.• Ability to work in a high volume, fast-paced work environment, and perform basic mathematical calculations.• Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills.• Desired: Basic knowledge of medical and insurance terminology.• Experience with computer applications (e.g., Microsoft Office, knowledge of EMR applications, etc.) and accurate typing skills.• Knowledge of regulatory guidelines to include, but not limited to, HIPAA, AHCA, EMTALA, and Medicare coverage structure, including medical necessity compliance guidelines.• Bilingual English, Spanish/Creole.Minimum Required Experience: less than 1 yearEOE, including disability/vets

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What You Should Know About Patient Access Associate, Cardiology, $1000 Bonus, FT, 8:30A-5P, Baptist Health South Florida

If you're passionate about making a positive impact in healthcare, the Patient Access Associate position at Baptist Health South Florida in sunny Miami, FL is a fantastic opportunity for you. Baptist Health is renowned for its commitment to medical excellence and compassionate care, and you could play an essential role in this mission. In this full-time position, you'll be the friendly face that greets patients and coordinates their access to various cardiology services, helping to ensure a seamless patient experience. You'll be responsible for timely processing and addressing any questions or concerns patients may have. Working in a fast-paced environment, you’ll be expected to maintain a solid knowledge of insurance requirements, financial assistance options, and our revenue cycle operations. Your role encompasses delivering top-notch customer service, practicing the philosophy of service excellence, and building meaningful connections with patients and their families. With supportive colleagues who truly care about one another, you’ll not only find a job but also a community where you can grow and thrive. And don't forget, we offer a sign-on bonus of up to $1,000 to welcome you aboard! Join us and make a difference in the lives of our patients and their families while enjoying the vibrant culture of Miami.

Frequently Asked Questions (FAQs) for Patient Access Associate, Cardiology, $1000 Bonus, FT, 8:30A-5P Role at Baptist Health South Florida
What are the key responsibilities of a Patient Access Associate at Baptist Health South Florida?

As a Patient Access Associate at Baptist Health South Florida, you will coordinate patient flow, process registrations, and assist with patient inquiries to ensure a smooth healthcare experience. Your work will include managing insurance requirements, informing patients about pricing and financial assistance options, and practicing compassionate service excellence every day.

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What qualifications do I need to apply for the Patient Access Associate position at Baptist Health South Florida?

To apply for the Patient Access Associate position at Baptist Health South Florida, you need at least a high school diploma or equivalent. Additionally, completing a Patient Access training course is required, along with excellent interpersonal communication skills, organizational abilities, and a detail-oriented mindset. Bilingual skills in English, Spanish, or Creole are a plus!

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What is the work environment like for a Patient Access Associate at Baptist Health South Florida?

Working as a Patient Access Associate at Baptist Health South Florida means thriving in a dynamic and fast-paced environment. You’ll be part of a collaborative team that prioritizes patient care and values strong interpersonal relationships. The culture promotes support and kindness, making it a great place to work and grow professionally.

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How does Baptist Health South Florida support the career growth of Patient Access Associates?

Baptist Health South Florida prioritizes employee development and offers extensive training and resources for Patient Access Associates. You will have opportunities to complete professional training, gain knowledge about the healthcare industry, and enhance your skills, contributing to both your personal and professional growth.

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What can I expect during the onboarding process for the Patient Access Associate role at Baptist Health South Florida?

During the onboarding process for the Patient Access Associate role at Baptist Health South Florida, you will complete various training programs designed to familiarize you with our systems, policies, and patient care practices. You’ll also be welcomed into a supportive community, helping you transition smoothly into your new position.

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Common Interview Questions for Patient Access Associate, Cardiology, $1000 Bonus, FT, 8:30A-5P
What motivated you to apply for the Patient Access Associate position at Baptist Health South Florida?

When answering this question, express your passion for healthcare and working with patients. Highlight your alignment with Baptist Health's mission of compassionate care and any personal experiences that have drawn you to this field.

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How would you handle a difficult situation with a patient or their family?

Show your ability to remain calm and empathetic. Discuss specific strategies you would use, such as active listening, validating their feelings, and finding a solution to address their concerns, emphasizing your commitment to quality patient care.

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Can you describe your experience with insurance processes or financial assistance options?

Provide any relevant experience you have in working with insurance terminology or financial procedures. Highlight your adaptability in learning quickly on the job and your willingness to improve your knowledge of insurance requirements and financial assistance programs.

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What skills do you believe are crucial for a successful Patient Access Associate?

Mention skills such as excellent communication, strong organizational abilities, attention to detail, and empathy. Highlight how these skills contribute to delivering superior customer service and ensuring a positive patient experience.

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How would you prioritize your tasks during busy periods in the office?

Discuss your strategies for prioritizing tasks, such as addressing urgent patient needs first, using a checklist to stay organized, or collaborating with team members to manage workflow effectively.

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What does excellent patient service mean to you?

Share your perspective on patient service, highlighting the importance of empathy, active listening, and going the extra mile to understand and meet patients’ needs, which fosters a trusting relationship.

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Have you ever worked with EMR applications? If so, describe your experience.

Talk about any previous experience you have with EMR systems, emphasizing your ability to learn new technologies quickly. If you have not used EMR, express your eagerness to adapt and learn the required systems as part of your role.

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Describe your approach to working in a high-pressure environment.

Give an example of a time when you thrived under pressure, discussing how you manage stress and maintain focus on delivering quality service during busy or challenging moments.

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Why do you think teamwork is essential for a Patient Access Associate?

Discuss the importance of teamwork in delivering patient-centered care and how collaboration among colleagues enhances the overall workplace culture, making it easier to meet patients' needs efficiently.

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What are your long-term career goals, and how does this position fit into them?

Share your aspirations related to career growth within healthcare and how the Patient Access Associate position aligns with your goals. Emphasize your enthusiasm about developing your skills and contributing to the Baptist Health mission.

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The mission of Baptist Health is to improve the health and well-being of individuals, and to promote the sanctity and preservation of life, in the communities we serve. Baptist Health is a faith-based organization guided by the spirit of Jesus Chr...

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Full-time, on-site
DATE POSTED
March 21, 2025

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