Junior Sales Coordinator - CAN

The Junior Sales Coordinator at BorderBuddy plays a crucial role in supporting sales representatives. Key responsibilities include managing client inquiries through various channels, guiding importers through compliance processes, organizing documents accurately, and maintaining strong relationships with potential clients. The role emphasizes helping the sales team by taking care of time-consuming tasks, thus ensuring a smooth sales process.

For the Junior Sales Coordinator role at BorderBuddy, candidates should have 1-2 years of customer service or inside sales experience. While logistics or customs brokerage experience is preferred, it is not required. Essential skills include strong communication, problem-solving abilities, and proficiency in Google Workspace and CRM systems. Being a proactive team player is essential in this remote role.

BorderBuddy is dedicated to the professional growth of its employees, including those in the Junior Sales Coordinator role. We offer a supportive work environment, access to professional training, and tuition reimbursement programs. Our culture promotes learning, development, and career advancement, as we believe in helping our employees reach their full potential.

The Junior Sales Coordinator at BorderBuddy will enjoy a relaxed and collaborative remote work environment. We emphasize a healthy work-life balance while providing all the necessary IT equipment to succeed. Although the standard work schedule is 37.5 hours per week, flexibility is key, as the business operates around the clock.

At BorderBuddy, the compensation for the Junior Sales Coordinator position ranges from $18.00 to $20.00 per hour based on experience. Additionally, there are variable commission-based opportunities tied to sales performance. Our compensation package also includes health and dental benefits, RRSP contributions, and paid time off, ensuring a competitive and rewarding package.

To effectively handle multiple client inquiries, it's essential to prioritize based on urgency and the specific needs of each request. Utilizing organizational skills and maintaining a calm demeanor, I would respond to quicker inquiries first while ensuring a follow-up system is in place for lengthy or complex issues. Demonstrating multi-tasking skills and staying organized is key in this role.

Guiding an importer through the customs process requires clear communication and patience. I would first explain the documents needed and the steps involved, ensuring they feel supported throughout. By keeping them informed at every stage and being available to answer questions, I would cultivate a positive experience that builds trust and confidence.

Maintaining client relationships involves regular communication and thoughtful follow-ups. I would utilize CRM tools to track interactions, ensuring I remember key details about each client. Sending timely updates and checking in after transactions demonstrates that I care about their experience, which can lead to long-term partnerships.

In a fast-paced sales environment, prioritization is crucial. I would assess the urgency and importance of each task and tackle high-priority items first, while also setting aside time for ongoing responsibilities. Utilizing to-do lists or digital tools to track tasks can enhance my efficiency and effectiveness in fulfilling my role.

Essential skills for the Junior Sales Coordinator at BorderBuddy include strong communication, problem-solving, and organizational abilities. Being proficient in technology, having a customer-focused mindset, and the ability to adapt quickly are also vital. These skills ensure the candidate can effectively support the sales team and engage with clients.

I am drawn to the Junior Sales Coordinator position at BorderBuddy because of the company’s innovative approach to customs and its commitment to technology in streamlining processes. Additionally, the supportive work culture and focus on employee development resonate with my professional aspirations.

In a previous customer service role, I encountered an irate customer frustrated with delays. I listened attentively to understand the issue, assured them I was there to help, and worked quickly with my team to expedite their request. This proactive approach de-escalated the situation and led to a positive resolution, reinforcing the importance of empathy in customer service.

I stay organized by utilizing digital tools like project management software and calendars to track deadlines and tasks. Developing a routine helps me allocate time for administrative responsibilities without feeling overwhelmed, ensuring that I consistently meet the expectations of my role.

I have experience using CRM systems to manage customer interactions, track sales progress, and analyze client data. I find these tools invaluable for improving efficiency and communication. By leveraging CRM features, I stay on top of follow-ups, client details, and sales-related information, ultimately facilitating better service.

Teamwork is essential in the Junior Sales Coordinator role because collaboration leads to better problem-solving and improved results. Supporting senior sales team members and working together to meet client needs promotes a positive atmosphere and contributes to overall company success. It's about leveraging each other's strengths to achieve shared goals.