Job details

General Manager

About Casa

Homes are people’s most treasured assets – and yet the ownership experience sucks.

Our mission at Casa is to make homeownership a joy by offloading the burdens of managing a home. We’re building a next-generation personal property manager for every single-family home.

Casa was founded by some of the earliest employees of Uber, CloudKitchens, and Levels. We’re backed by an incredible set of leading VC firms and angels, and live with an early version of our product.

We’re looking for a General Manager to:

Take full ownership of the SF market and build on our early start by combining strategic vision & experience with on-the-ground operational excellence & execution.
Thrive in ambiguity and bring a hands-on, problem-solving mindset to scale the business and tackle complex operational challenges.
Have a customer-obsessed mindset, ensuring every decision we make delivers value and increases trust with our members without having to second-guess it.
Build towards the future by designing scalable systems to create a robust ops foundation that will allow us to launch and manage future markets confidently and efficiently.

Some of the responsibilities you’ll have

Market building, management, and optimization. Balance supply and demand by strategically managing homeowner needs and vendor availability, ensuring smooth operations and high-quality service delivery.
Vendor procurement and relationship management. Build and maintain a trusted network of service providers by building strong partnerships, negotiating contracts, and ensuring vendors meet our quality and value standards.
Drive growth through go-to-market execution. Develop and execute a growth strategy to build our presence, acquire & onboard new homes, expand our partnerships, and identify opportunities to increase member value.
Operational excellence and performance. Identify & monitor key metrics, optimize workflows, and improve processes that will enable us to deliver exceptional homeowner experiences, maintain high operational efficiency, and create a blueprint for future markets.

About you

We're looking for a leader with at least 8-10+ years of experience managing a complex on-the-ground business operation. You should have a strong product instinct, love to keep things moving, and be equally comfortable solving an acute challenge of the day as you are thinking and contributing to long-term company strategy and direction.

These qualities describe the kind of person we think would be most effective at Casa right now:

You’re excited to build. You embrace the challenges and growth that come with joining an early-stage company, thriving in a fast-moving, evolving environment.
You think and act like an owner. You take a long-term view, make decisions with care, and are eager to take initiative and responsibility with good judgment.
You roll up your sleeves. You find satisfaction in taking action, solving problems, and learning quickly, rather than delegating or managing from the sidelines.
You’re mission-driven and adaptable. You understand the stakes of a startup, focus on what matters most, and dedicate yourself to building for long-term success.
You thrive on collaboration and problem-solving. You work best in an in-person culture, feeding off shared energy, brainstorming, and engaging with others daily.

Benefits

Our team is everything. Beyond a talented and supportive group to work & spend time with, we provide:

Competitive total comp (equity + salary) – level-dependent and leveraging benchmark data from Carta for companies of our size & stage, in the SF/Bay Area market

Medical, dental, & vision insurance – We offer competitive medical, dental, vision insurance for employees and dependents
Time off – We offer unlimited paid time off as well as 10+ observed holidays

Average salary estimate

$135000 / YEARLY (est.)

min

max

$120000K

$150000K

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What You Should Know About General Manager, Casa

At Casa, we're on a mission to revolutionize homeownership by creating a next-generation personal property manager, and we're looking for a General Manager in San Francisco to lead the charge! As the General Manager at Casa, you'll take full ownership of the San Francisco market, leveraging your strategic vision and operational excellence to build on our early successes. You'll thrive in an ever-evolving environment, tackling complex operational challenges with a hands-on, customer-obsessed mindset. Your responsibilities will include optimizing market management, balancing supply and demand, and nurturing strong partnerships with our trusted vendors. By driving our growth strategy, you'll not only enhance our presence in the market but also improve the homeowner experience throughout. We're seeking a leader with 8-10 years of experience, who thinks and acts like an owner, and takes the initiative to tackle challenges directly. If you're resilient, adaptable, and passionate about building in an early-stage company with an incredible team, we invite you to take this exciting journey with us at Casa!

Frequently Asked Questions (FAQs) for General Manager Role at Casa

What are the primary responsibilities of a General Manager at Casa?

As a General Manager at Casa, your primary responsibilities will include market building, management, and optimization, ensuring smooth operations and high-quality service delivery. You'll also be tasked with vendor procurement and relationship management, driving growth through effective go-to-market execution, and maintaining operational excellence by monitoring key metrics and optimizing workflows.